Student: STEPS Fix It Call Center Operator 2nd shift

Job description

Job Title:

Student: STEPS Fix It Call Center Operator 2nd shift

Requisition Number:


Department Name:

3J5SE: Student Employment

Work Location:

Lexington, KY

On Campus/Off Campus:

Off Campus

Salary Range:

$14.04 + shift differentials

Type of Position:


Position Time Status :


Hours per Week:

Sun, Mon, Tues and every other Wednesday 3pm-11pm, holidays and other shifts as needed.

Job Summary:

You must be a current UK student to apply for this position.

Under direct supervision of the Operations Supervisor, this position is responsible for 24 – 7 coverage for maintenance requests and key security within the Fixit Housing Call Center. These job orders come in via email, text, SAP portal and telephone call that is recorded from residents that live in University residence halls and Family and Graduate apartments. Accept telephone call requests and electronic job orders and enter them into SAP. Monitor job ticket flow by opening, closing, editing and reporting discrepancies to management. Dispatch maintenance, custodial and other staff as needed in response to received requests. Distribute and secure all keys within the residence halls and apartments. Monitor security cameras for functionality and report any potential security issues to appropriate personnel. Run reports, resolve customer complaints and other duties as assigned by management

Skills / Knowledge / Abilities:

Physical Requirements:

  • Requires sitting in front of a computer for long periods of time.

Required Skills:
  • Must be able to follow written and verbal procedures with attention to detail.
  • Must be able to recognize, react, and follow defined emergency procedures, and to quickly communicate with supervisory personnel when unforeseen emergencies emerge to prevent loss of life or damage to University assets.
  • Must be able to work independently, think critically and prioritize work based on emergency situations.
  • Use of general office equipment, multiline phone systems, Microsoft software applications and typing skills.
  • Must be customer service oriented.

Deadline to Apply:


University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Anticipated Start Date:





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Job No:
Posted: 5/1/2021
Application Due: 7/30/2021
Work Type: Full Time