Patient Relations Assistant/UKHC

Job description

Job Title:

Patient Relations Assistant/UKHC

Requisition Number:


Department Name:

M3030:Cancer Clinic Services

Work Location:

Lexington, KY

Grade Level:


Salary Range:


Type of Position:


Position Time Status :


Required Education:


Click here for more information about equivalencies::

Required Related Experience:

3.5 yrs

Required License/Registration/Certification:


Physical Requirements:

Sitting at computer workstation for extended periods. Repetitive motion.
Ability to lift <10lbs.


1st shift (varies); 8:00 am – 5:00 pm or 8:00 am – 4:30pm.

Job Summary:

The Patient Relations Assistant is a first-line customer service representative for the Head, Neck and Respiratory clinic within our Oncology service line.

This position will be responsible for respectfully acknowledging, greeting patients, and answering phones according to established guidelines. Other duties include: proactively identify opportunities to provide a positive patient experience by anticipating patients’ needs (e.g., provide directions/way finding), monitor wait times for individual patients, use appropriate communication techniques such as “blameless apology” to manage patient wait time expectations.

In addition, this position will resolve patient complaints in an empathetic and timely manner, collaborate with teammates and leadership to prevent and resolve service failure process problems, and ensure proficient patient registration.

The Patient Relations Assistant also uses electronic tools to ensure patient insurance eligibility, and recognizes and provides initial resolution of errors in computer system.

Skills / Knowledge / Abilities:

The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities? :


Preferred Education/Experience:

Associate’s degree plus four or more years related experience preferred.

Deadline to Apply:


University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.




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Job No:
Posted: 5/1/2021
Application Due: 5/7/2021
Work Type: Full Time