Strong Start Coordinator

Job description

Job Title: Strong Start Coordinator
Location: Green Bay
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 602291

Department: Student Success
FLSA Status: Non-Exempt

Reports To: Manager, Strong Start Team & Special Projects- Student Service

Union Code: ESS
Salary Grade: D

Amount of Travel Required: Day Travel to other regional and campus locations

Position #: 06100247

Positions Supervised: None

LOCATION: Green Bay Campus

STANDARD HOURS: 37.5 hours per week. Standard hours Monday - Friday 8 a.m. - 4 p.m.; Flexibility required to accommodate occasional evening and Saturday hours.


*Current benefit eligible employees will be placed within the pay range based on their current rate/range.

Required online application available on website:

The College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

The strong start coordinator is responsible for the implementation, management and execution of student success strategies associated with onboarding pre-program students and those needing developmental math, reading, or writing courses as part of their program curriculum. This position will direct the work of and collaborate with part-time success advisors. The Strong Start team will work in partnership with existing student services, learning and college advancement teams to ensure students navigate the path from matriculation to admission to program status as quickly and smoothly as possible.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.
Essential Functions Statement(s)

    Mentor success advisors by providing training on essential skills and role modeling appropriate behaviors that foster an environment where skills are developed.Conduct research on retention-related issues, develop areas of focus, and convert findings into suggested initiatives for action. Work collaboratively with other college teams to increase enrollment, provide timely, valuable services to students, and ensure the best possible student onboarding experience.Design and develop print and digital marketing pieces including program and event marketing, brochures, signage, social media posts, web content, and/or digital photography.Develop and implement action plan items consistent with the goals and objectives of the team that support student success, customer satisfaction, and the college’s directions.In consultation with other departments, develop and maintain reports needed to provide predictive, real-time, and historical information about student success, persistence, retention, and graduation.Assist with identifying campus-wide and department policies and processes that create barriers and impede student’s timely degree completion. Lead conversations to advocate and champion progressive positive change through high-level and effective collaboration with divisions and student services offices. Create an environment of open, honest dialogue.Responsible for directing the work of a team focused on the onboarding of pre-program students and students requiring developmental coursework. Develop work plans, assign tasks, monitor progress, and resolve issues.Assist success advisors with resolving student questions and providing guidance to students regarding academic policies and procedure.Advise students regarding course content, course selection, pre-requisites, and recommended credit load. Assess the student's stage of development (academic, career, and personal) and promote student growth by assisting student in establishing realistic and attainable academic and career goals.
Competency Statement(s)

  • Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
  • Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.Active Listening - actively attend to, convey, and understand the comments and questions of others.
  • Communication, Written and Oral – communicate effectively with others using the spoken word and in writing clearly and concisely
  • Creative – think in such a way as to produce a new concept or idea
  • Customer Oriented – take care of the customers’ needs while following company procedures.
  • Relationship Building – effectively build relationships with customers and coworkers
  • Self-Motivated - internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative


Education: Bachelor’s degree in social work, Project Management, or related field is desired.

Experience: A minimum of two years related experience.

**An equivalent combination of education and work experience may be considered.

Computer Skills

Prior knowledge of Outlook, PeopleSoft Campus Solutions, Microsoft Teams, Starfish, and customer relationship management systems. Strong skills with advanced Microsoft Excel functions, Power BI and other data analytics and reporting software desired.

Other Requirements

    Must hold a valid driver’s license and be insurable under the District’s standard insurance policy terms.
  • Availability to work daytime, evening, or occasional weekend hours, as needed, based on student and staffing needs.


Physical Demands



F (Frequently)


F (Frequently)


C (Constantly)

Handling / Fingering

O (Occasionally)

Reach Outward

O (Occasionally)

Reach Above Shoulder

N (Not Applicable)


N (Not Applicable)


N (Not Applicable)

Squat or Kneel

N (Not Applicable)


O (Occasionally)

10 lbs or less

F (Frequently)

11-20 lbs

O (Occasionally)

21-50 lbs

N (Not Applicable)

51-100 lbs

N (Not Applicable)

Over 100 lbs

N (Not Applicable)


12 lbs or less

O (Occasionally)

13-25 lbs

N (Not Applicable)

26-40 lbs

N (Not Applicable)

41-100 lbs

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of age, race, color, disability, sex, gender, sexual orientation, gender identity, national origin or other protected classes. Inquiries regarding the College’s nondiscrimination policies may be directed to the Chief Officer for Diversity, Equity, and Inclusion at (920) 498-6826 or [email protected].




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Job No:
Posted: 5/1/2021
Application Due: 5/9/2021
Work Type: Full Time