Technical Support Coordinator

Job description



Technical Support Coordinator
St. Edward's University




Technical Support Coordinator

St. Edward's University of Austin, Texas invites applications for the position of Technical Support Coordinator. Provide complex technical and administrative support to the records processing function of the Dean of Students Office.

Essential Responsibilities Include:

  • Oversee and support the processing and data entry of all student conduct and welfare-related cases and other records.
  • Perform conduct and welfare checks for requests from campus partners on a monthly to as-needed basis.
  • Create, document, and manage business processes to support the Dean of Student Office records management.
  • Work with the Dean of Student team to organize and prioritize the processing of documents and data entry for Title IX and Maxient conduct and welfare reports.
  • Recruit, hire, train and supervise student office workers.
  • Oversee and coordinate the identification, update, and removal of duplicate database records.
  • Assist with budget maintenance for the Dean of Students Office staff, including the processing of invoices, setting up reimbursements, ordering supplies, and cost-effectively managing budget categories.
  • Run analytics of the Maxient database for quality assurance reports, weekly, monthly, and annual numbers.
  • Manage and maintain information on assigned web pages.
  • Other duties as assigned.

For consideration, a Bachelor's degree or equivalent combination of education and experience. At least two years of related university and supervisory experience. Coursework in computer technology, programming, project management, or similar fields is desirable. Experience with database systems, preferably Banner. Knowledge and expertise with Maxient, Argos, Banner, Salesforce, Box, In-Design, and Smartsheet software preferred. Database reporting or programming experience. Must possess the ability to successfully pass a criminal background check.

For detailed information, please scroll to the bottom of the page to download the job description.

The University offers an excellent TOTAL REWARDS package!

United Healthcare Medical & Rx Coverage (HSA & FSA Available)

Sun Life Financial Dental Plan

Sun Life Financial Vision Plan

Short Term Disability (STD) Insurance

Long Term Disability (LTD) Insurance

Life & Accidental Death & Dismemberment (AD&D) Insurance

Employee Assistance Program (EAP)

Pet Insurance

Annual Leave & Paid Sick Leave

Retirement Plan (TIAA) Employee 5%/Employer Match 7%

Tuition Benefits

Paid Holidays

Services & Discounts

HOW TO APPLY

Interested applicants should submit an online application at; https://stedwards.applicantpro.com. For full consideration, please submit all application materials:
  1. A current resume or CV;
  2. A cover letter addressing the candidate's interest in and qualifications for the position;
  3. A statement on the candidate's ideas, contributions, and goals for advancing Diversity, Equity, and Inclusion while serving in this position; and
  4. The contact information for three professional references


EQUAL OPPORTUNITY EMPLOYER:

St. Edward's University, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

ABOUT ST. EDWARD'S UNIVERSITY

Founded in 1885 by the Congregation of Holy Cross, St. Edward's University is a private, Catholic liberal arts institution of more than 4,000 diverse students located in Austin, Texas. St. Edward's emphasizes critical thinking and ethical practices, as well as small classes, personalized learning, and exciting internship opportunities. The community atmosphere extends to the approximately 800 faculty and staff who work together to make the university a welcoming yet challenging environment for students. An overview of St. Edward's University employee benefits is available at; https://www.stedwards.edu/human-resources/benefits-summary

OTHER ITEMS TO KNOW

Sponsorship:

We are not offering sponsorship at this time.

Background Checks:

A criminal history background check is required for finalist(s) under consideration for this position.

Reference #:J202085

Posted: 04/30/2021

Available: 05/03/2021


About St. Edward's University
Founded in 1885 by the Congregation of Holy Cross, St. Edward's University is a private, Catholic liberal arts institution of more than 4,600 diverse students located in Austin, Texas. St. Edward's emphasizes critical thinking and ethical practices, as well as small classes, personalized learning and exciting internship opportunities. The community atmosphere extends to the approximately 800 faculty and staff who work together to make the university a welcoming yet challenging environment for students. An overview of St. Edward's University employee benefits is available at https://www.stedwards.edu/human-resources/benefits-summary

About Austin, Texas
Consistently ranked as one of the "top metropolitan areas to live in," by numerous independent media outlets, Austin attracts approximately 50 new residents a day and has been one of the nation's fasting growing cities. St. Edward's is in the heart of this thriving, entrepreneurial and cosmopolitan city, providing students, faculty and staff with opportunities to live, learn and grow in an environment that offers a wealth of resources and opportunities. In fact, Austin is home to 17 companies on the Inc. 5000 list and boasts 1.7 times the national average of startups. Additionally, as one of the world's great technology centers, Austin, sometimes referred to as "Silicon Hills," is home to technology heavyweights like Dell, National Instruments and Silicon Labs.

For more on the City of Austin's offerings, visit The Austin Convention & Visitors Bureau webpage.

How to Apply
Interested applicants should submit an online application at https://stedwards.applicantpro.com Please include resume, cover letter, and three employment references. No Calls Please.

St. Edward's University is an equal opportunity employer. We encourage women and minorities to apply to our vacancies and hire only U.S. Citizens and documented workers. We do not offer sponsorship at this time.







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Job No:
Posted: 4/30/2021
Application Due: 4/30/2033
Work Type: Full Time
Salary: