Asst. Director - New Student Transition & Family Programs

Job description

Asst. Director - New Student Transition & Family Programs

About Eastern Washington University:
Eastern is a regional, comprehensive university located in Cheney, 20 minutes from downtown Spokane. In addition to our primary campus in Cheney, we also offer programs in Spokane’s innovative University-District, plus additional teaching/learning centers located in other cities throughout Washington State. Enrollment has reached over 12,000 students. The Cheney-Spokane area is the heart of the Inland Northwest, with excellent restaurants, theater, shopping, skiing, hiking, lakes, a choice of living in a medium-sized city or a small town, and high quality schools and housing.

Job Summary:
We are currently seeking skilled and team-oriented applicants for the following position: Assistant Director - New Student Transitions and Family Programming

Reporting to the Director of New Student Transitions and Family Programming (NSTFP), the Assistant Director of NSTFP is responsible for facilitating an exemplary program of new student orientation and transition programs designed to integrate students into the university community, promote retention, and facilitate academic success. In addition, the Assistant Director will be responsible for designing and implementing a series of resources that involve and educate parents regarding how they may serve as a resource to their college student and support their retention and success.
The Assistant Director of NSTFP will select, train, and supervise graduate students and undergraduate student staff. In addition, under the oversight of the Director of NSTFP, the Assistant Director will manage a fee-based budget and be responsible for all NSTFP communications and publications, including new student orientation and parent websites, utilization of communication software such as Slate, etc.
The Assistant Director will lead a university-wide effort to assess and enhance educational and developmental programming for incoming students and their family members while maintaining the high-quality delivery of important transitional services. The Assistant Director will work closely with staff in Admissions, Student Affairs, Center for Academic Advising & Retention, Advancement & Alumni relations, and all of the university's colleges. During peak orientation season (typically, the summer months of May - September), this position will include extended work hours and weekend assignments. Otherwise, the responsibilities of this position are generally carried out during normal working hours.

  • NOTE: Post-COVID-19 pandemic or when restrictions permit, the work location for this position will be on the Cheney campus.

The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan with 100% university match, generous paid vacation and sick leave, 11 paid holidays (adjusted accordingly), tuition waiver benefit and more!

EWU expands opportunities for personal transformation through excellence in learning.

Required Qualifications:
  1. Bachelor’s degree.
  2. Two (2) years’ in a college or university environment.
  3. Demonstrated experience in working with new student orientation and transition programs.
  4. Understanding of student development best practices.
  5. Ability to participate in evening and weekend events.
  6. Ability to effectively manage multiple priorities, pay attention to detail and produce desired results.
  7. Advanced computer skills to include: Microsoft Office Suite and SCT Banner (or equivalent).
  8. Ability to work effectively with students, faculty, staff and administrators.
  9. Demonstrated organizational skills.
  10. Ability to carry out assignments independently and exercise good judgment.
  11. Candidates must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility, or diversity.

Preferred Qualifications:
  1. Master’s degree in Student Personnel Administration, Counseling, or related field.
  2. 2 years’ experience working within an orientation office.
  3. Experience using customer relationship management system (CRM) such as Slate.
  4. Supervisory experience.
  5. Membership or involvement in professional organizations such as NODA, NASPA, ACPA.
  6. Bi-lingual.

Other Skills and Abilities:
  1. Excellent interpersonal skills.
  2. Excellent written and oral communication skills and listening skills.

Job Duties:
% of Time: 55
Responsibility / Duty:
  1. Develops and facilitates a slate of orientation programs for new EWU students (including freshman, transfer, and Running Start) that provides an academic/social/cultural introduction to the university.
  2. Connects students with faculty, staff, and current students, and facilitates a series of programs to support students’ development and success.
  3. Develops and implements resources and programs designed to involve and educate parents how to serve as partners in their student’s success.
  4. Manages communication tools such as Slate, online modules using Canvas or other resources, and on-campus programs.
  5. Collaborates with key stakeholders on and off-campus to develop, implement, and maintain high-quality student-centered programs and resources.
  6. Communicates and supports pre-orientation programs such as EagleFAM, EPIC Road Show, etc.
  7. Serves as contact for parents and members of the Parent Advisory Board
  8. Manages the unit’s budget in collaboration with the Director.

Essential Function Indicator: Yes

% of Time: 25
Responsibility / Duty:
  1. Uses knowledge of student development theory and practice to inform decisions, methods, and strategies.
  2. Manages the unit’s goals, strategic initiatives, and student learning outcomes, in line with the mission/goals of the division and institution, in collaboration with the Director.
  3. Develops and writes correspondence and reports; monitors student and parent participation tracking data.
  4. Develops relationship with Admissions and Financial Aid to partner in the transition of new students to EWU.

Essential Function Indicator: Yes

% of Time: 15
Responsibility / Duty:
  1. Directly supervises and mentors a team of approximately 30-40 undergraduate and graduate student staff members.
  2. Oversees and develops all hiring/training/evaluation processes.

Essential Function Indicator: Yes

% of Time: 5
Responsibility / Duty:
  1. Serves on university committees as needed
  2. Leads the new student orientation work group throughout the academic year.
  3. Performs other duties as assigned.

Essential Function Indicator: Yes

Conditions of Employment:
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
  • NOTE: Post-COVID-19 pandemic or when restrictions permit, the work location for this position will be on the Cheney campus.

Salary Information: $51,901 - $53,000

Posting Date: 04/27/2021
Open Until Further Notice: No
Closing Date: 5/11/2021
Screening to Begin: 05/12/2021

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

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Job No:
Posted: 4/30/2021
Application Due: 6/29/2021
Work Type: Full Time