Quality & Perf Analyst 3- Patient Access Center- F/T Day Shift - 17922-1A

Job description

Updated: Apr 29, 2021
Location: Orange
Job Type:
Department: Patient Access Center

Job Description:

UC Title:

QLTY AND PERF METRICS ANL 3

Reports to:

QLTY AND PERF METRICS SUPV 2

Cost Center:

Patient Access Center (428571)

FLSA:

Exempt

Job Code:

007727

Shift:

Day Shift

Position Number:

40800114

Working Title:

Quality & Perf Analyst 3

Bargaining Unit:

No Bargaining Unit

Date Created:

4/27/2021

Hours:

40

FTE:

1

Position Summary:

Incumbent plans, coordinates and implements the Patient Access Center (PAC), Central Authorization Unit (CAU)/ Referral Center quality assurance program. Responsible for quality improvement monitoring in conjunction with the development, coordination, facilitation and delivery of high quality department training programs. Designs and develops call monitoring formats, quality standards and training programs. Compiles and tracks performance; provides trend analyses to management team. Responsible for comprehensive development of quality reports of monitored calls and processes.

Salary Range:

Minimum

Midpoint

Maximum

Annual Rate

$55700

$85000

$114200

Required Qualifications:

  • Bachelor Degree in related field or equivalent education and experience
  • Exceptional listening skills
  • Ability to maintain a work pace appropriate to the workload
  • Must demonstrate customer service skills appropriate to the job
  • Excellent written and verbal communication skills in English
  • Excellent organizational skills
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
  • Knowledge of medical terminology
  • Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
  • Demonstrated ability to work effectively in a team environment
  • Minimum two years’ call monitoring experience
  • Minimum four years’ call center, medical practice, clinic or call center agent experience
  • Strong knowledge of customer care processes and techniques
  • Multi-tasking, time management and prioritization skills

Preferred Qualifications:

  • Knowledge of UCI policies and procedures
  • Process improvement certification
  • Experience working in quality or process improvement, project management skills
  • Minimum one year of leadership/supervisory call center or medical practice experience

Physical, Mental, & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

 

 

 

Diversity Profile: University

 

AAUP COMPENSATION SURVEY DATA

View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 4/30/2021
Application Due: 7/29/2021
Work Type: Full Time
Salary: