Principal Access Rep- Patient Access Center- F/T Variable Shift - 17923-1A

Job description

Updated: Apr 28, 2021
Location: Orange
Job Type:
Department: Patient Access Center

Job Description:

UC Title:

ACCESS REPR PRN

Reports to:

Patient Access Services Mgr 2

Cost Center:

Patient Access Center (428571)

FLSA:

Nonexempt

Job Code:

009099

Shift:

Variable Shift

Position Number:

40334509

Working Title:

Principal Access Rep

Bargaining Unit:

AFSCME

Date Created:

4/27/2021

Hours:

40

FTE:

1

Position Summary:

The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.

Salary Range:

Minimum

Midpoint

Maximum

Hourly Rate

$24.14

$27.10

$30.06

Required Qualifications:

  • Demonstrated experience using a computer, including data entry and retrieval
  • Demonstrated experience using office equipment such as a printer, copier, fax, scanner
  • Demonstrated knowledge of insurance programs and/or government programs
  • Ability to establish and maintain effective working relationships across the Health System
  • Excellent written and verbal communication skills in English
  • Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)
  • Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics
  • Experience with MS Excel
  • Ability to work independently with minimal supervision and direction

Preferred Qualifications:

  • Demonstrated knowledge of medical terminology
  • Previous experience utilizing Quest in a call center environment
  • Minimum 6 months experience working at UCI Medical Center’s Call Center
  • Bilingual skills in English and Spanish and/or Vietnamese
  • Knowledge of University and medical center organizations, policies, procedures and forms

Physical, Mental, & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

 

 

 

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Job No:
Posted: 4/30/2021
Application Due: 7/29/2021
Work Type: Full Time
Salary: