Customer Service Representative

Main Campus (Gainesville, FL)
Apr 30, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution

Job no: 516507
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Health Profession, Office/Clerical, Veteran's Preference Eligible
Department:34010302 - DN-CHART ROOM

Classification Title:

Customer Service Representative

Job Description:

The College of Dentistry is looking for a Customer Service Representative who will work in Dental Records/Patient Registration, the candidate selected will be cross-trained with dental records, patient registration, and will fill in on the switchboard and the screening clinic, both administratively and clinically.

Specific duties include:

  • Registering patients for 1/3 of the College including preparing for the new patients appointments.
  • Gathering all demographic information, IDs, insurance information, and necessary consent forms.
  • Verifying appointment information and directing patients accordingly.
  • Logging use of wheelchairs and sign stands.
  • Accepting payments via cash, check and charge cards.
  • Running report of daily transactions against drawer and reporting all funds to the Business Office.
  • Documenting inactive charts for destruction according to authorization from Records Management at UF.
  • Filling in for immediate supervisor during absences.
  • Assisting with various projects as needed.

Advertised Salary:

$15.00 per hour

Minimum Requirements:

High school diploma or equivalent and one year of experience.

Preferred Qualifications:

  • Ability to communicate effectively, orally and in writing.
  • Skill to use computer effectively.
  • Able to take instruction from supervisor(s) and carry to satisfactory completion.
  • Able to understand and apply rules, priorities, policies and procedures to daily/overall work schedule.
  • Ability to establish and maintain good work relationships with faculty, staff and students.

Special Instructions to Applicants:

In order to be considered, please upload your resume and cover letter.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD-214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:


Advertised: 29 Apr 2021 Eastern Daylight Time
Applications close: 06 May 2021 Eastern Daylight Time

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