Communications Operator Georgetown University Police Department

Job description

Communications Operator Georgetown University Police Department

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Communications Operator - Georgetown University Police Department

The Georgetown University Police Department (GUPD) is committed to helping maintain a safe and secure environment on Georgetown University's main campus, serving more than 14,000 students, approximately 1,200 faculty members and nearly 2,500 staff in 54 buildings covering 104 acres on the hilltop. Keeping our Georgetown campus safe from active shooter/active aggressor incidents is a top priority and the campus takes a team approach. These groups include the GUPD, the campus Threat Assessment Team, and the Department of Emergency Management and Continuity of Operations (DEMOC).

The Communications Operator is responsible for answering emergency and non-emergency calls for service, dispatching these calls, initiating EMS responses, monitoring alarm systems, and working the customer service desk, staff the Georgetown University Police Communications Center. They answer calls from the public regarding all types of emergencies, ranging from crimes being committed to various kinds of university community needs. They work shifts including days, nights, weekends and holidays, demonstrating significant knowledge, skill, and abilities in responding to citizens' needs and in dispatching of police officers in calls for service.

The work can be fast paced, time critical, stressful and demanding, and requires good communication skills, the ability to multi-task, and resource management skills.

Communications Operators are CPR, NCIC, APCO, and Public Safety Telecommunicator certified through APCO, and Incident Command certified through FEMA, at a minimum.

Reporting to the Police Communications Supervisor and working independently with general supervision, the Communications Operator has duties that include but are not limited to:

  • Answers emergency and non-emergency phone lines.
  • Enters caller information into the computer aided dispatch (CAD) system.
  • Interacts with police officers over the two-way radio system.
  • Enters police officer generated information in the CAD.
  • Monitors and responds to security systems, to include a Video Management System (VMS) and Alarm Management System.
  • Enters VMS observations into the VMS logging system.
  • Assists community members and Police Officers at the Police Service Desk.
  • Interacts with related computer based information systems to include, but not limited to, LiveSafe, GoCard System, and HoyAlert.
  • Performs other duties as needed for GUPD.

  • High School Diploma or equivalent - college degree preferred
  • At least 3 years of general work experience - 1 to 3 years of related experience as a dispatcher is preferred. (An equivalent combination of training, education and/or experience may be considered in lieu of the stated qualifications).
  • Demonstrated ability to multi-task and remain calm while performing complex operations under stress.
  • Ability to assist in tasks that include but are not limited to training new communications center staff, and to perform miscellaneous clerical tasks such as updating and maintaining department records.
  • Ability to maintain required APCO certifications and current knowledge of police and communications methods and practices.
  • Ability to represent GUPD in participating in various committees and to obtain Washington Area Law Enforcement System (WALES) clearance with the completion of a background check.

Technical Qualifications of Specialized Certification
  • At least 18 years of age
  • Ability to qualify for a Security Officer License in the District of Columbia
  • No felony convictions or convictions of misdemeanors involving crimes of moral turpitude or gross misconduct
  • Must not currently be wanted for any crime and not have been found guilty by reason of mental illness for any crime
  • Must be a United States citizen or have been a lawful resident of the United States for the
  • Ability to pass an extensive background investigation and become certified and maintain a National Crime Information Center/Washington Area Law Enforcement System (NCIC/WALES) certification.
  • Ability to work with minimal supervision and to assist the public in a professional manner
  • Ability to multitask and prioritize in a very busy police communications center
  • Ability to communicate effectively via telephone and radio
  • Ability to handle stress under emergency situations
  • Ability to type at least 35 words per minute
  • Experience operating computers using MS Windows

Preferred Qualifications
  • NCIC/WALES Operator requirements as set out by the FBI Criminal Justice Information System
  • Previous experience working in a communications center

Working Conditions and Physical Demands

Sedentary with occasional requirement to move up to 10 pounds

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS ( using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.


Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at or view the online interactive benefits guide for more information.

To apply, visit

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Job No:
Posted: 4/29/2021
Application Due: 4/29/2033
Work Type: Full Time