Associate Director, Office of Financial Aid

Job description

Job Status:Open Title:Associate Director, Office of Financial Aid Opportunity Type:Full-time Position Type:Technical/Professional Position Classification:Exempt Home Department:Financial Aid Pay Grade:PT6 Job Location:Northwest Campus Building and Room Number:Building R, Room 122 Closing Date:06/04/2021 Overview:

Santa Fe College (SF) has been recognized as one of the top-rated community college in the United States. Santa Fe College is a student-centered institution with a commitment to open access, academic excellence, and cultural and ethnic diversity. Santa Fe College is a comprehensive public college that offers a range of Bachelor’s degrees, Associate in Arts, Associate in Science and Associate in Applied Science degree options, as well as Certificate and Non-Degree programs. A high quality of life, temperate climate, proximity to the University of Florida, diverse cultural events, and plentiful recreational opportunities make SF and Gainesville an ideal community to work and live. SF enrolls over 16,000 students each semester, retains and completes over 60% of students every academic year, while over 10% transfer into the University system.

Compensation: Salary is $51,543.24. Compensation package is comprised of many college paid benefits including health and life insurance, retirement, leave time, and tuition waivers for Santa Fe College and the University of Florida.


Financial Aid at Santa Fe College assists students and their families by providing financial assistance to help cover educational expenses and related costs. Financial Aid receives, processes and disburses various types of financial aid, including grants, loans and scholarships based on federal, state and college policy.

The Office of Financial Aid is seeking an Associate Director to help manage office compliance and training, as well as oversee office operations and processing. It is the job of the Associate Director to internally supervise and motivate a team while externally facilitating exemplary service to Santa Fe College student and families. This position requires the abilitiy to maintain a flexible schedule, including evening and weekend availability.

Responsibilities and Duties:
  • Provide leadership and direction for the Financial Aid office, especially in the absence of the Financial Aid Director.

  • Assist in the development of institutional policies and procedures based on federal regulations, guidelines, and professional literature.

  • Keep up to date and abreast of changes to pertinent legislation and regulations concerning Financial Aid.

  • Act as a resource for clarification and information.

  • Oversee all operations and processing to ensure proper disbursements of federal, state and agency funds to a diverse community of students.

  • Collaborate with the Director of Financial Aid to develop, implement and maintain internal controls and procedures across campus to minimize exposure to risks.

  • Establish institutional policies and procedures, such as those related to Satisfactory Academic Progress (SAP), Professional Judgement and Dependency Override processes.

  • Provide support for all internal and external federal and state audits.

  • Track data to prepare and compile reports.

  • Provide action plans, resources, training and for the performance and professional development of the financial aid team.

  • Oversee the return of Title IV calculations, grant recalculations and ineligible disbursements to resolve the over awards and over payments.

  • Develop working relationships with internal and external partners, as well as various college departments, staff and faculty ensuring they are provided with the financial aid support needed.

  • Assist with presentations related to financial aid information as needed, including some evening and weekend events.

  • Provide up to date, accurate and complete information to students and parents as needed during peak seasons.

  • Assist with complaint escalation as needed.

  • Strictly honor the privacy and security of student records and other sensitive information according to appropriate state, federal and college regulations, policies and procedures.

  • Maintain confidentiality and comply with Financial Aid administrator’s professional code of conduct.

  • Serve on division and college-wide committees.

  • Provide service excellence through courteous, informed, accessible and professional engagement.

  • Maintain a flexible schedule including evening and weekend availability.

  • Perform other duties as assigned.

Reports to: Director, Financial Aid


Required: A Bachelor’s degree in Finance, Business Administration, Public Administration or a related field with at least three (3) years of closely related work experience in Financial Aid, Higher Education, Business, Finance- related fields or another related area. At least three (3) years of direct supervisory, office management or project management is also required.

Additional Requirements: A criminal background check will be conducted.

Preferred: A Master’s degree with five (5) years of direct, supervisory, office management or project management in a college setting is preferred. Recent experience working in a semi-automated financial aid or other Student Affairs office, as well as experience working in an institution with extensive student contact are also preferred.

Knowledge, Skills and Abilities:

  • Communication: Able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.

  • Team Orientation & Interpersonal: Highly motivated team player with the ability to develop and maintain collaborative relationships with all levels within and external to the organization.

  • Multicultural: Ability to work successfully in a multi-cultural environment.

  • Organization & Time Management: Able to plan, schedule, organize, and follow up on tasks related to the job to achieve goals within or ahead of established time frames.

  • Adaptability to Change: Able to be flexible and supportive in order to positively and proactively assimilate change in rapid growth environments.

  • Relationship Management: Able to personally provide a high level of interactive service to others, building relationships and addressing identified needs.

  • Systems & Software: Proficient level of knowledge of Microsoft Office and/or relevant position software programs.

  • Leadership: Has demonstrated success as an entrepreneurial, high-energy, driven, hands-on leader; possesses expertise in selecting, training, developing, coaching, mentoring, and retaining a highly motivated workforce.

  • Customer Service: Provide service excellence through courteous, informed, accessible, and professional engagement.

  • Ethics: Able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.

Application Process: All applicants must submit a completed online SF Employment Application, a letter of intent, an up-to-date resume, as well as college transcripts to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.

Required Documents:Letter of Intent, Resume/Curriculum Vitae, Unofficial Transcripts




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Job No:
Posted: 4/29/2021
Application Due: 6/4/2021
Work Type: Full Time