Academic Technology Specialist

Grand Forks, ND
Apr 29, 2021
Administrative Jobs
Technology, IT Support & Training
Employment Type
Full Time
Institution Type
Four-Year Institution
Position Information: DescriptionThe Teaching Transformation and Development Academy's (TTaDA) Academic Technology’s mission is to provide leadership and support for the enhancement of teaching and learning through the appropriate integration of academic technology. This includes:

    Learning support and serviceAdministration and support for the campus Learning Management System (Blackboard), including connected applications and servicesConsultations with faculty on course development and redesignInstructional design servicesFaculty workshops, forums, and seminarsAcademic technology support for learning technologies utilized by students, faculty and staffLearning space design & support
This position will work as part of a creative and talented team to support students, faculty and staff in the pursuit of innovation and excellence in teaching and learning with technology. As a member of this team, this position will work with students, faculty and staff to provide support for various academic technology services for the campus. As the demand for technology increases, this position is imperative to the mission of the University of North Dakota.

Duties & Responsibilities

Provide support to faculty, staff, and students on use of academic technologies

  • Provide in-depth technical support for UND’s various academic technologies (Learning Management System, online collaboration, digital presentation tools, and more).
  • Manage ticket queue by escalating issues to the appropriate person/area when needed and ensuring timely response/follow-up.
  • Provide phone coverage to assist faculty, staff, and students with academic technologies.
  • Develop/update knowledge articles, help guides/manuals, video tutorials, and other support documentation for UND’s academic technologies in coordination with Instructional Designers and other designated TTaDA and UIT staff.
  • Assist with application administration and archival, distribution, and removal of materials from academic applications

Assist with instructional design/course development and knowledge management activities

  • Work with instructional designers and faculty during design and development phase by assisting with training and implementation of academic technologies.
  • Assist with course reviews by verifying course content and checking course links.
  • Assist with accessibility training and assist with conversion of course document/videos for accessibility.
  • Provide recommendations for cleaning up course content and assist with best practices for file management.
  • Review written content for grammar/spelling errors.

Research and evaluate new and current academic technologies and perform other duties as assigned

  • Assist with testing updates and upgrades to existing technologies.
  • Review current technologies and explore other potential technologies to improve teaching and learning.
  • Attend and assist with workshops presentations as needed.
  • Perform additional duties and tasks as assigned.
Required Competencies
    Ability to communicate with non-technical and technical usersAbility to handle multiple tasks and deadlines in a changing and demanding work environmentExcellent interpersonal, written, and oral communication skillsExcellent customer service and prioritization skillsMust be dependable and able to work independently and as part of a teamStrong computer skills required with ability to learn new software and systems easily and share that information with a variety of users.
Minimum Requirements
    Bachelor’s Degree in the field of computer science, technology, business education, instructional design/graphic design or related field OR Associates Degree (or two years college), plus two years related work experience1 year experience with software application and/or desktop troubleshooting/support and educational technologyComputer experience to include Microsoft Office productsSuccessful completion of Criminal History Background Check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

Preferred Qualifications
    Experience in creating knowledgebase articles, training/tutorials.Experience with software applications and advanced troubleshooting/support in a help desk environment.Experience with educational technologies such as Blackboard, Zoom, and YuJa.Knowledge of accessibility standards and experience converting documents to make them more accessible
Minimum Hiring Salary/Position Classification

48,000 Annual, Exempt, Full-time, Benefited


Includes single or family health care coverage (premiums paid for by the university), basic life insurance, EAP, retirement plan, tuition waiver, annual and sick leave. Optional benefits available: supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

To Apply

For full consideration, all application materials must be fully submitted by 11:59PM on the closing date.

Additional Information

To find out why living and working in Greater Grand Forks is way cooler, check out Grand Forks is Cooler.

All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process. This information will remain confidential and separate from your application.

Veteran’s Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.