Associate Director, Financial Aid, School of Business
Job location: Winston Salem, NC
Employment Type: Full-time
Posted data: 2021-04-27
- Additional documentation must be added at the bottom of the third screen under the "My Experience."
- Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.
- DO NOT complete the application without the required attachments as you will be unable to edit your application.
- Leads all phases of Federal Direct Loans for the School of Business, including distribution of loan materials, processing over $12 million annually in new and renewal student loan applications, reconciliation of all funds received and corresponding with financial aid recipients.
- Manage delivery of scholarship awards/stipends for the School of Business, including tracking endowed and restricted awards, corresponding with scholarship award recipients and performing weekly analysis.
- Coordinate and manage work flow, calendar and assignments for School of Business financial aid activities and deadlines.
- Develop and implement communications plan for students regarding financial aid requirements and deadlines to ensure timely work flow.
- Counsel students and prospective students regarding loan programs and eligibility, as well as coordinate entrance and exit counseling for Direct Loan recipients. Present financial aid information at student events such as orientation, preview days, and other recruitment events.
- Provide direction and oversee process and methods to collect student information relevant to determine financial need in determining scholarship awards.
- Manage the process of awarding endowed scholarship funds to ensure donor preferences are fulfilled, awards are used to best serve our scholarship needs, and student-donor engagement opportunities are maximized.
- Develop and lead stewardship efforts for top-level School of Business named/endowed awards in collaboration with Development/Advancement team.
- Manage and develop Assistant Director of Financial Aid direct report and supervise their daily work and training requirements.
- Responsible for developing and evolving policies and processes to support financial aid administration for existing and new programs, driving efficiencies and effectiveness.
- Determine policies related to financial aid and compliance for School of Business and responsible for updating policy manual on an annual basis.
- Support University Financial Aid and other professional schools as a partner in identifying and implementing best practices and maintaining university-wide compliance and consistency.
- Responsible for Title IV Return of Funds calculations when a student withdraws.
- Responsible for reviewing Satisfactory Academic Progress (SAP) status of students.
- Foster and maintain relationships with private lenders, including the relationship with ELM Resources group. Maintain accurate information for ELM Select website.
- In collaboration with University Financial Aid, responsible for reviewing and updating new aid year data specific to School of Business in PowerFAIDS.
- As the Approving and Certifying Official for North Carolina State Approving Agency/Veterans Affairs, responsible for managing all VA awards, as well as VAONCE certifying software. Serve as Destination Point Administrator (DPA) for School of Business.
- Compile all scholarship and financial aid statistics for external surveys, US government, audits and internal purposes.
- Attend financial aid, PowerFAIDs/Banner, and VA seminars and conferences to remain current with federal regulations and system updates. Provide training to Assistant Director and enrollment management staff. Manage travel and other expenses to budget.
- In collaboration with faculty and staff, execute processes, events and other enrollment management experiences that align with the School’s strategic vision.
- Collaborate and engage with colleagues, particularly the Enrollment Management team, but also in other degree programs and those serving in other functional areas to realize excellence.
- Perform other related duties as assigned.
Minimum Qualifications: Education, Experience and Training
Bachelor’s degree plus 5+ years related experience required, or an equivalent combination of education and experience. Experience in federal student loan programs required and experience with PowerFAIDs and Banner strongly recommended. Master's degree preferred.
Knowledge, Skills, Abilities:
- Ability to manage, train, motivate, organize and supervise staff.
- Strong interpersonal skills and ability to work effectively with a wide range of constituencies.
- Ability to manage interpersonal conflict situations requiring tact, diplomacy and discretion.
- Excellent communication skills, both oral and written to convey ideas, facts, and information effectively and accurately to students, staff, faculty, and the general public.
- Ability to interact effectively with diverse student populations and partner cross-functionally with other departments. Possess well-developed public speaking and presentation skills.