Fitness and Wellness Assistant General Manager
- Employer
- Stanford University
- Location
- Recreation and Wellness, Stanford, California, United States
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
- Responsible for the daily management of staff, including the recruitment, hiring, scheduling, motivation and retention of fitness associates, instructors, and trainers.
- Provide leadership and education to the fitness associates, personal training, and group exercise staff.
- Plan, organize and facilitate training, work assignments, evaluations, and if needed, disciplinary action for personnel.
- Ensure employee procedure handbook is available and up to date for fitness staff.
- Cultivate personnel as well as organize educational and professional development.
- Provide ongoing performance feedback.
- Promote customer encounters that are courteous, respectful and efficient.
- Regularly collect and analyze data, create reports, review and explain trends; formulate and evaluate alternative solutions and/or recommendations to achieve the goals of the program.
- Communicate with the appropriate staff to ensure all program information for the various fitness and recreation programs are input into the registration software.
- Contribute to the budget planning process, track annual budget and modify as necessary, monitor and approve expenses.
- Collect satisfaction surveys and customer response forms; create reports and recommend solutions.
- Process refund requests for customers, as needed. (in person/financials bigger picture)
- Manage necessary financial processes for fitness and wellness programs and customers.
- Review, evaluate, and recommend changes to the policies and procedures relating to the operations of personal training, with constant regard to the department's strategic plan.
- Ensure prompt and effective verbal and written communication is provided.
- Develop and execute a tactical plan to meet the fitness and wellness program objectives.
- Manage established customer service standards of the fitness and wellness programs as established by SRWC.
- Assist individuals in the community with setting and achieving fitness and wellness goals.
- Assist in formulating and delivering innovative methods of recruiting, retaining and serving members of the campus community.
- Strategize and request marketing material as needed for fitness and wellness programs.
- Engage in and manage risk management responsibilities in fitness and wellness areas.
- Work with operations partners to maintain clean, safe, fun, innovative and inviting personal training facilities and equipment.
- Plan and implement community events for the fitness and wellness area.
- Develops and maintains positive working relationships with University and/ or community representatives, vendors and other regular contacts to meet the objectives of the fitness program.
- Serves on Recreation and Wellness, DAPER, and campus committees as directed.
- Bachelor’s Degree and three years of relevant experience or combination of education and relevant experience.
- Demonstrated ability to create an environment that acknowledges, encourages, and celebrates our shared humanity.
- Ability to function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
- Demonstrated ability to work independently and as part of a team.
- Excellent interpersonal, written, and oral communication skills.
- Highly organized and superb attention to detail.
- Analytical and problem-solving skills.
- Ability to meet expected deadlines and schedules.
- Interpersonal skills and mature judgment required to interact effectively and collaboratively with a broad range of people, including program areas, stakeholders, vendors, and equipment suppliers.
- Demonstrated ability to take initiative and set priorities in order to perform a high volume of detailed work with constant interruptions.
- Ability to use proper judgment around maintaining equipment while considering and working around a highly populated area.
- Ability to routinely and independently exercise sound judgment in making decisions
- Ability to be resourceful and creative in problem solving while not sacrificing quality or safety of environment.
- Ability to coordinate daily activities including work scheduling, quality assurance, monitoring of activities, and supervision of personnel.
- Knowledge of current risk management practices in recreational facilities and student management strategies.
- Demonstrated ability to provide a high standard of customer service.
- Experience with MS Office products and database applications.
- Ability to exert physical effort, including the ability to lift a >50lbs., bending, squatting, reaching, or being on feet for long periods of time. Constantly perform desk-based computer tasks. Frequently stand/walk, sit, grasp lightly/fine manipulation. Occasionally use a telephone.
- Ability to work occasional extended hours, evenings and weekends as needed.
- Master’s degree in exercise-related field.
- Nationally recognized personal training certification or group fitness certification.
- Experience in fitness programming, health promotion, and/or wellness coaching.
- Current American Red Cross CPR, AED and First Aid certification, or ability to obtain by start date.
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
- Schedule: Full-time
- Job Code: 4661
- Employee Status: Regular
- Grade: G
- Requisition ID: 89301
Organization
Change the world. And yourself.
Stanford University has changed the world, over and over again.
We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.
At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment.
Stanford Facts at a Glance
Opened 1891
Student Enrollment
- Undergraduates: 6,980
- Graduates: 8,897
Campus
- 8,180 contiguous acres in six governmental jurisdictions
- Nearly 700 major buildings
- 97% of undergraduates live on campus
Research
- 5,300 externally sponsored projects
- $1.33 billion total budget
Faculty
- 2,043 faculty members
- 21 Nobel laureates are currently members of the Stanford community
- 5:1 student to faculty ratio
Stanford University is an Equal Employment Opportunity and Affirmative Action Employer and is committed to recruiting and hiring qualified women, minorities, protected veterans and persons with disabilities.
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