Fitness and Wellness Assistant General Manager

Job description

Fitness and Wellness Assistant General Manager🔍Recreation and Wellness, Stanford, California, United States📁Health and Safety📅Apr 27, 2021 Post Date📅89301 Requisition #About Stanford Recreation and Wellness

Stanford Recreation and Wellness is aligned with the pioneering spirit of Stanford University. We are committed to bold and purposeful engagement where sport, recreation, and wellness merge to create a campus and workplace where everyone’s well-being flourishes.

As part of the country's leading collegiate athletic department, we work cohesively, lead with courage, pursue and revere excellence, embrace scholar-athleticism, and ignite a culture of belonging and wellbeing through moving, adventuring, playing, and learning.

We are building a community that is inclusive and a diverse team that is committed to excellence. We take risks. We are willing to lead. We do the right thing. We create innovative solutions. We develop our employees. We promote a culture of gratitude and recognition. We have fun. If this sounds like you, join us!

Job Purpose

The Fitness and Wellness Assistant General Manager plays a leading role in managing Stanford Redwood City (SRWC) Recreation and Wellness Center’s execution of all fitness and wellness programs. The position creates a sense of belonging through community engagement in the fitness and wellness programs. Supervising over fifteen contingent staff, the position works as part of a highly functioning team to develop an overall program strategy that aligns with the goals of the SRWC campus and the Recreation and Wellness department.


Staff Management (40%)

  • Responsible for the daily management of staff, including the recruitment, hiring, scheduling, motivation and retention of fitness associates, instructors, and trainers.
  • Provide leadership and education to the fitness associates, personal training, and group exercise staff.
  • Plan, organize and facilitate training, work assignments, evaluations, and if needed, disciplinary action for personnel.
  • Ensure employee procedure handbook is available and up to date for fitness staff.
  • Cultivate personnel as well as organize educational and professional development.
  • Provide ongoing performance feedback.
  • Promote customer encounters that are courteous, respectful and efficient.

Administrative Responsibilities (30%)

  • Regularly collect and analyze data, create reports, review and explain trends; formulate and evaluate alternative solutions and/or recommendations to achieve the goals of the program.
  • Communicate with the appropriate staff to ensure all program information for the various fitness and recreation programs are input into the registration software.
  • Contribute to the budget planning process, track annual budget and modify as necessary, monitor and approve expenses.
  • Collect satisfaction surveys and customer response forms; create reports and recommend solutions.
  • Process refund requests for customers, as needed. (in person/financials bigger picture)
  • Manage necessary financial processes for fitness and wellness programs and customers.
  • Review, evaluate, and recommend changes to the policies and procedures relating to the operations of personal training, with constant regard to the department's strategic plan.
  • Ensure prompt and effective verbal and written communication is provided.

Program Management (30%)

  • Develop and execute a tactical plan to meet the fitness and wellness program objectives.
  • Manage established customer service standards of the fitness and wellness programs as established by SRWC.
  • Assist individuals in the community with setting and achieving fitness and wellness goals.
  • Assist in formulating and delivering innovative methods of recruiting, retaining and serving members of the campus community.
  • Strategize and request marketing material as needed for fitness and wellness programs.
  • Engage in and manage risk management responsibilities in fitness and wellness areas.
  • Work with operations partners to maintain clean, safe, fun, innovative and inviting personal training facilities and equipment.
  • Plan and implement community events for the fitness and wellness area.
  • Develops and maintains positive working relationships with University and/ or community representatives, vendors and other regular contacts to meet the objectives of the fitness program.
  • Serves on Recreation and Wellness, DAPER, and campus committees as directed.

To be successful in this role, you will bring:

Education and Experience

  • Bachelor’s Degree and three years of relevant experience or combination of education and relevant experience.

Knowledge, Skills, and Abilities*

  • Demonstrated ability to create an environment that acknowledges, encourages, and celebrates our shared humanity.
  • Ability to function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
  • Demonstrated ability to work independently and as part of a team.
  • Excellent interpersonal, written, and oral communication skills.
  • Highly organized and superb attention to detail.
  • Analytical and problem-solving skills.
  • Ability to meet expected deadlines and schedules.
  • Interpersonal skills and mature judgment required to interact effectively and collaboratively with a broad range of people, including program areas, stakeholders, vendors, and equipment suppliers.
  • Demonstrated ability to take initiative and set priorities in order to perform a high volume of detailed work with constant interruptions.
  • Ability to use proper judgment around maintaining equipment while considering and working around a highly populated area.
  • Ability to routinely and independently exercise sound judgment in making decisions
  • Ability to be resourceful and creative in problem solving while not sacrificing quality or safety of environment.
  • Ability to coordinate daily activities including work scheduling, quality assurance, monitoring of activities, and supervision of personnel.
  • Knowledge of current risk management practices in recreational facilities and student management strategies.
  • Demonstrated ability to provide a high standard of customer service.
  • Experience with MS Office products and database applications.
  • Ability to exert physical effort, including the ability to lift a >50lbs., bending, squatting, reaching, or being on feet for long periods of time. Constantly perform desk-based computer tasks. Frequently stand/walk, sit, grasp lightly/fine manipulation. Occasionally use a telephone.
  • Ability to work occasional extended hours, evenings and weekends as needed.

Preferred Qualifications

  • Master’s degree in exercise-related field.
  • Nationally recognized personal training certification or group fitness certification.
  • Experience in fitness programming, health promotion, and/or wellness coaching.
  • Current American Red Cross CPR, AED and First Aid certification, or ability to obtain by start date.

DAPER’s Integrity:

This position, along with all DAPER coaches and staff, is responsible for the integrity of Stanford’s intercollegiate athletics program and for the reputation of Stanford University. This position is responsible for ensuring that his/her/their involvement with Athletics Department activities maintains the integrity of the University’s reputation and does not negatively impact the relationship between the University and its faculty, staff, students and alumni. Additionally, this position must comply with University policies and procedures, NCAA and Pac-12 rules and regulations.

*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his/her/their job.

Why Stanford is for you:

Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

Other duties may also be assigned, not all unique aspects of this job are covered by this job posting. A full job description will be shared during the interview process.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information
  • Schedule: Full-time
  • Job Code: 4661
  • Employee Status: Regular
  • Grade: G
  • Requisition ID: 89301




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Job No:
Posted: 4/29/2021
Application Due: 5/18/2021
Work Type: Full Time