Travel Customer Service Specialist
- Employer
- Stanford University
- Location
- Business Affairs: Financial Management Services (FMS), Redwood City, California, United States
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- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
- Create traveler profiles and manage traveler profile database.
- Expedite, research, and resolve traveler issues.
- Work closely with others in department to identify and correct problems and make recommendations to remedy problems.
- Lead document retention project.
- Track correspondence and interactions using a customer relationship management tool.
- Audit preferred supplier offerings to ensure negotiated rate accuracy.
- Process special requests and initiate appropriate documentation as needed. May involve database research.
- May run and analyze basic reports.
- May represent Stanford at public events, such as fairs and travel events, greet customers and serve as a resource on unit and general inquiries.
- Ad hoc reporting and project management.
- Bachelor’s Degree and two years of relevant experience or combination of education and relevant experience.
- Knowledge of business travel operations
- Proficiency in use of collaboration tools including Jabber, Zoom, Smartsheet, Salesforce and ServiceNow
- Strong customer service experience and a proven ability to meet performance standards.
- Strong problem solving and technical skills.
- Clear and effective oral and written communication skills.
- Ability to communicate effectively in English both verbally and in writing with individuals and groups of diverse backgrounds
- Ability to work independently and as a member of a team.
- Strong attention to detail and accuracy.
- Able to use authority, knowledge and judgment to effectively respond to complicated requests.
- Strong organizational skills and ability to multi task.
- Ability to learn policies and procedures and correctly provide that information to customers and use information to make sound decisions.
- Strong computer skills such as Microsoft Office (Outlook, Word, Excel, and PowerPoint), Salesforce and Service Now.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- None
- Frequently stand/walk, sit, perform desk based computer tasks, use a telephone, and grasp lightly/fine manipulation.
- Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, lift/carry/push/pull objects that weigh up to 20 pounds, writing by hand, sort/file paperwork.
- Rarely kneel/crawl.
- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
- Occasional work on evenings and weekends.
- May work extended hours.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
- Schedule: Full-time
- Job Code: 4623
- Employee Status: Regular
- Grade: D
- Requisition ID: 89340
Organization
Change the world. And yourself.
Stanford University has changed the world, over and over again.
We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.
At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment.
Stanford Facts at a Glance
Opened 1891
Student Enrollment
- Undergraduates: 6,980
- Graduates: 8,897
Campus
- 8,180 contiguous acres in six governmental jurisdictions
- Nearly 700 major buildings
- 97% of undergraduates live on campus
Research
- 5,300 externally sponsored projects
- $1.33 billion total budget
Faculty
- 2,043 faculty members
- 21 Nobel laureates are currently members of the Stanford community
- 5:1 student to faculty ratio
Stanford University is an Equal Employment Opportunity and Affirmative Action Employer and is committed to recruiting and hiring qualified women, minorities, protected veterans and persons with disabilities.
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