Case Manager - Greenville
Location:Youth Learning Institute
Regular/Temporary:Temporary - Time Limited
Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.
30% - Essential - COMMUNICATIONS & CORRESPONDENCE:
Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.
25% - Essential - MAINTAINS & EVALUATES:
Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.
25% - Essential - SERVICES & SUPPORT:
Refers appropriate noncustodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.
20% - Essential - PREPARES CASES & INTERVIEWS:
Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.
A high school diploma and relevant program experience. A bachelor's degree may be submitted for the required program experience.
1-2 years of experience in clerical, administrative, social work, correctional or business administration.
Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations
No Supervisory Duties - Not responsible for supervising employees.
No Budget Responsibilities - No fiscal responsibility for the department's budget.
Standard Hrs: 37.5; Band: 04 ($ 27,527.00 - $ 30,000.00)
May 17, 2021
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