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Global Education Program Manager

Job description

University of Colorado | CU Denver 
Office of International Affairs, Office of Global Education
Global Education Program Manager
Position #00687913 – Requisition #21078

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado Denver seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The Office of Global Education has an opening for a full-time University Staff (unclassified) Global Education Program Manager position.

As Colorado’s public urban research university, the University of Colorado Denver educates a diverse student body through quality academics, ambitious research, creative work, and civic engagement in the city we call home. CU Denver graduates gain the powerful combination of immersive classroom and real-world experience that are in demand today. The city benefits from well-educated, top talent and a new generation of knowledge that fuels the future of Denver and our region. We are CU in the City. 

CU Denver offers more than 100 degree programs, from the bachelor’s to the doctoral level, in the heart of downtown.  Here, more than 15,000 students pursue academic programs that range from global energy management to music industry studies to criminal justice. As part of the state’s largest public university system, CU Denver is a major contributor to the Colorado economy, with nearly 2,500 employees and annual economic impact of $800 million.  

Jobs in this career family provide direct professional support for the teaching and/or educational service mission of the university. Functions include academic advising/counseling, student personnel administration, recruitment and admissions, registration, financial aid, faculty affairs, library services, curriculum administration, and others involving direct support of the educational mission of an academic unit.

Program Managers are responsible for the day-to-day operation of a program, function or work unit, including the development and implementation of processes consistent with college, school or departmental strategies and processes.  These positions typically do not supervise others.

Nature of Work: 
The Office of International Affairs (OIA), through International Admissions, International Student and Scholar Services, and Global Education, serves the University of Colorado Downtown Denver (CU Denver) and Anschutz Medical Campus and community by facilitating the goals of promoting international education, intercultural exchange, and diversity. This position is a program manager in the department and will develop and manage CU Denver semester-long and short-term Global Study programs, coordinate other global education programs, implement strategic plans, support international internships, manage the financial functions of the unit, provide risk and crisis management, and focus on increasing study abroad accessibility on all programs for underserved groups. The Program Manager works within OIA, on campus, and in the community to achieve those goals. This position works within OIA as part of the campus mission and academic master plan to internationalize and diversify the campus.
This position will be responsible for the day-to-day operation of OGE, including the development and implementation of processes consistent with university and departmental strategies and processes. 

Supervision Received: Under the supervision of the Director of the Office of Global Education (OGE), this position is a senior member of the OGE team focused on excellent student and faculty global education experiences.

Supervision Exercised: This position may supervise student assistants. This position is also responsible for monitoring and resolving timeliness and accuracy in collaboration with other departments or units on campus and in the field.  

Examples of Work Performed:  

Organizational Development/Growth:

  • Work with the OGE Director to build, implement, and evaluate strategic initiatives for strengthening student participation in study abroad programs.
  • Work in collaboration with other leadership at Lynx Connect to expand access to high impact practices at CU Denver. 
  • Develops, recommends, and administers policies, procedures, and processes in support of departmental operations; implements and monitors compliance with approved policies, procedures, and processes.
  • Encourage and support training and other professional development opportunities to instill a human capital development and “coaching” culture within OGE.
  • Provide guidance and coaching for junior staff and student assistants to cultivate career growth in Global Education.
  • Serve on university-wide committees, working groups, and task forces representing OGE. 
  • Coordinate agenda development and functions of the Global Education Advisory Committee (GEAC) with the chairperson and OGE Director. 
Developing and Implementing Programs:

  • Manage a portfolio of global study programs and semester-long programs worldwide, developing a variety of program models to meet student and faculty needs.
  • Provide effective customer service to support faculty in their endeavor to lead study abroad programs by walking them through the program proposal, building a practical budget, assisting in marketing and recruitment efforts, coordinate with on-site providers (if applicable), and respond to faculty questions in a timely manner.
  • Develop and implement policies and procedures for reviewing programs in conjunction with student academic needs, faculty governance, institutional policies, and university/college vision.
  • Lead the development of strategies to work with faculty in departments to integrate education abroad experiences and courses into the Department/School/College curriculum. 
  • Cultivate and execute programs to increase diversity of students and faculty participating in global education programs, while identifying barriers and constraints that prevent study abroad student participation among underserved populations.  
  • Devise strategies to diversify and develop innovative study abroad programming for CU Denver and Anschutz students to include faculty-led, third-party, internship, and other international opportunities. 
  • Manage relationships and negotiates agreements with partner institutions and external education abroad vendors; develops and administers a variety of administrative documents which may include requests for proposals, requests for quotes, service provider contracts, procedural guidelines, proposal applications, grants, and/or other related documents.
Student Advising:

  • Collaborate with academic and student affairs departments, faculty, partner universities, and outside organizations to ensure a smooth experience for all students.
  • Ensure study abroad advising practices are in line with university policies, are meeting student’s needs, and that CU Denver and Anschutz stakeholders are aware of OGE’s advising practices.
  • Lead in the hiring and management of student advisers.
  • Establish policies for the approval and transfer of international credits within the changing institutional policy context and university regulations. Educate faculty and academic departments on the institution’s approach to foreign academic courses, grades, and credits.
  • Provide student support, including resolving student health and adjustment issues, academic issues, and other onsite concerns.
Office Administration:

  • Working with OIA’s Business Operations and Budget Analyst, manage OGE financial functions including budget, billing, accounting, and enrollment management.
  • Maintain complete, accurate and accessible records of programs and participants to ensure that information is available, correct, and communicated as needed.
  • Work closely with OIA Finance and HR office to ensure fiscal accuracy of program operations and student billing.
  • Lead team efforts in the development and communication of goals and objectives for pre-departure orientation, reentry, risk management workshops, and other related seminars and workshops.
  • Assist in the utilization of qualitative and quantitative data to evaluate programs and guide decision making.
  • Provide support for returning students including the processing of academic course equivalencies and grades for work completed abroad.
  • Work closely with the Office of Institutional Research to develop qualitative and quantitative assessments to evaluate programs and student data to guide decision- making.
  • Coordinate and submit the IIE Open Doors report on Study Abroad.
Crisis Management/ Student Health Safety:

  • Provide support in the development of communication strategies to ensure that health, safety, and security are included in all program planning for CU Denver and Anschutz campuses.
  • Participate in on-call emergency rotation and provides guidance and consultation for emergency issues involving student travelers. Serve on the international incident response team.
  • Advise on-the-ground responders as to the proper course of action in compliance with established policies and procedures.
  • Work with the OGE Director for the development, review, and update of relevant forms and policy with legal counsel and help establish policies in collaboration with for program leaders relevant to health and safety training, first response and post situation reporting.
  • Help establish appropriate requirements for student medical and accident insurance and institutional/organizational medical and security assistance.
Other Duties as Assigned:

  • Subject to needs of the OIA, the Program Manager may be asked to assist other units within the office under the direction of the OGE Director.  
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Salary and Benefits:
The hiring range for this position has been established at $55,000 to $65,000.   

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above hiring range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Benefits: https://www.cu.edu/employee-services/benefits
Total Compensation Calculator: http://www.cu.edu/node/153125

Minimum Qualifications: 

  • Bachelor’s degree in international studies or related field.
  • Five (5) years of professional experience working in international or intercultural programs in an accredited higher education institution or third-party provider.
* Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

  • Master’s degree in international studies or related field.
  • Demonstrated experience mentoring and coaching junior staff and students.
  • Experience working with Microsoft Office application suite.
  • Demonstrated international living experience.
  • Experience in data analysis, reporting and presentation.
  • Experience using and modifying Terra Dotta.
  • Bilingual (Written/Spoken).
Competencies/Knowledge, Skills, and Abilities:

  • Ability to communicate effectively, both in writing and orally. 
  • Proficiency in Microsoft Office application suite.
  • Ability to professionally function (written/spoken) in a second language.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
  • Outstanding customer service skills.
  • Demonstrated commitment and leadership ability to advance diversity and inclusion.
  • Ability to effectively manage a portfolio of 12-18 global education programs, both short and long-term.
  • Ability to apply assessment tools to evaluate global study programs.
  • Ability to effectively apply research skills for the development of new international education programs.
  • Ability to identify, access, and use relevant research and analyze data sets. 
  • Ability to apply theories and research on college student advising.
  • Ability to construct marketing plans.
  • Comfort with speaking and presenting to various levels of leadership.
  • Familiarity with, and knowledge of, domestic and international university systems: academic programs, grading policies, transcript processes, and curricular offerings.
  • Knowledge of and experience in implementing crisis management processes and procedures and the ability to communicate response procedures and general travel health concerns (immunizations, medications, etc.) to students and faculty.
  • Ability to organize and prioritize multiple tasks with composure.
  • Ability to effectively represent OGE on campus committees and in professional meetings.
  • Familiarity with Terra Dotta.
Diversity and Equity:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected] 

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees. 

Job Category: Academic Services
Primary Location: Denver
Schedule: Full-time
Posting Date: Apr 28, 2021
Unposting Date: Ongoing




Diversity Profile: University


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Job No:
Posted: 4/29/2021
Application Due: 5/15/2021
Work Type: Full Time