Shared Service Audit Manager - Office of Audit Risk & Compliance

Job description

Occupational Summary

The Office of Audit Risk & Compliance (OARC) is a dynamic professional environment focused on strategic risk assessment; operational, performance and financial risk and control assessments; process and control environment consultation; and proactive engagement in emerging issues discussion with clients and institutional leadership.

Duke University (DU) provides central technology and common business functions to the health system and other Duke affiliates known as shared services. These shared services include payroll, accounting, accounts payable, procurement, human resource and administrative functions. Departments rely on shared service functions to have a strong internal control environment, transparent information, data sharing and efficient operations and service delivery to meet the university and health system’s missions. Several technology solutions are utilized to support business operations including, SAP, Business Warehouse, PeopleSoft, Duke Alumni Development Database (DADD), SuccesFactors, [email protected], Works system, API Time Tracking and DUMAC investment management systems. This position will need to leverage knowledge of these systems and have a deep understanding of the processes utilizing these systems to support OARC’s audit plan across DU.

The Shared Services Audit Manager supports the mission and objectives of the Office of Audit, Risk & Compliance through highly engaged support of the Audit Director(s) and audit team. The Shared Services Audit Manager also assists in performing risk assessments, client communication, audit and advisory project planning and execution, engagement leadership, report delivery and follow-up consultation. Valuable professional attributes include strong relationship building skills, confident communication style, appropriate assertiveness, diplomacy, and personal initiative, and the ability to facilitate collaboration across all levels of the institution. Work performed includes:

Audit & Assurance Services – 65%

    Planning, conducting and reporting of audit and advisory engagements in the complex high-risk university environment for both internal and external risks. Serve as team lead to evaluate efficiency and effectiveness of the process and controls in support of business management objectives.Lead individual projects by performing preliminary planning and creating a risk based audit program. Execute with strong project management skills and steer outcomes through leadership on assigned projects and teams. Supervise assigned projects and review workpapers and reports for adequacy of content and reasonableness of conclusion and recommendations. Develop and execute university shared service testing plans and approaches that can be leveraged across various audits.Develop training and lead related knowledge transfer on shared services and risks that span across Duke entities to other OARC staff. Be aware of the higher education and health care regulatory environment (e.g. Southern Association of Colleges and Schools Commission of Colleges (SACSCOC), Office of Management and Budget (OMB), U.S. Department of Education, etc.) and develop audit and advisory projects to support the organization in operations and compliance audit engagements.

Advisory Services – 15%

    Promote increased risk awareness and the value of business process change and identify opportunities to strengthen the risk mitigation strategy of the university.Develop a deep understanding of the organization’s operational objectives, identify barriers to achieving the objectives and contribute value by offering solutions for more successful execution.Build and maintain strong client relationships through collaboration and institutional community involvement and be recognized as a solution-driven, trusted advisor.Participate as needed in internal/external user groups/committees providing advisory support to stakeholders. Review industry, trade and regulatory publications covering emerging risks and audit considerations for use on shared service related audit and advisory engagements.

Relationships/Personnel – 20%

    Maintain a strong client service focus by developing productive working relationships and regular communication with key client personnel.Foster a consultative role with management and client personnel.Participate and partner with clients on advisory groups and/or steering committees.Serve as a liaison to the business manager community for process evaluation and internal control design assessmentsCoach and mentor audit team members to set goals and responsibilities for specific engagements, foster teamwork, facilitate discussions on new ideas and opportunities for adding value to clients.Design and coordinate professional university training and development for audit team and client personnel.Foster involvement in professional organizations to shape and influence the value of internal auditing, data analytics and advisory services.

Technical Expertise

    Function as OARC’s accounting and finance subject matter expert with in depth knowledge of SAP, PeopleSoft, Duke Alumni Development Database, Business Warehouse and other applications used by the university and health system. Identify, research and communicate emerging trends and regulations in higher education.Develop and maintain knowledge of DU business processes, controls, data flows and related reporting for SAP and other key university systems.Coordinate knowledge sharing amongst the audit team and foster understanding of university regulatory requirements and solutions.Demonstrate industry knowledge of academic medical center universities and not-for-profit organizations, including governance structures, operating environment, key performance indicators and constituent expectations.Perform other related duties and manage other projects incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification.

Minimum Qualifications


Bachelor of Science in Accounting, Business, Information Technology or other relevant degree required. or designation required. Master's Degree and/or CPA or CIA highly preferred.


Position requires a minimum of seven years relevant audit or consulting experience. Minimum of three years’ experience working with higher education industry highly preferred. Experience in not-for-profit, governmental, health care, academic medical centers, colleges and universities or research compliance desired. Understanding of the Institute of Internal Auditors standards is required.


Strong oral and written communication skills required. Deep skills working with SAP, PeopleSoft, analyzing risk and understanding mitigation methods. Strong technical skills with experience in ERP, Business Warehouse and related databases and reporting tools is required. SAP, ACL, Tableau and IDEA experience desired.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.




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Job No:
Posted: 4/29/2021
Application Due: 7/28/2021
Work Type: Full Time