Product Owner, IT Analyst

Job description


Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 ‘Most Wired’ health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award – highest honor by the Healthcare Information and Management Systems Society (HIMSS) – for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.

Job Title: Product Owner, IT Analyst

Job Code:
Job Level:

Supervisory Responsibility: No

General Description of the Job Class

The Duke University Health System (DUHS) is expanding the team working on key digital health initiatives. Demand for new ways to engage with and treat our patients is growing exponentially. Technological advances that make digital outreach, engagement and treatment possible mature daily. With the establishment of the Digital Strategy Office, DUHS made public its commitment to be at the forefront of the digital health wave sweeping the healthcare sector. If the promise of helping develop and implement key patient engagement and treatment initiatives like telehealth, virtual patient advisory councils, and remote patient monitoring to name but a few energizes you, please read on.

Duties and Responsibilities of this Level

The role of the Program Owner is key to the success of the digital service line specifically and the ability to execute on the digital strategy roadmap for the Duke University Health System. The Program Owner is central on a team responsible for the delivery and daily operations of program components foundational to the digital strategy roadmap. The successful candidate in this role will plan, coordinate and participate in the implementation of activities including, but not limited to, discovery, analysis, and informational presentations to key stakeholders to facilitate recommendation consensus. S/he will coordinate and execute ideas and concepts for program themes in addition to coordinating program logistics, materials and resources necessary to successfully deliver on the digital service line strategic roadmap.

Key and routine activities in this role include working with stakeholders across the health system to define the problem and opportunity, initial discovery to include vendor assessment, program planning to include delineation of the path to program implementation, coordinating, and administering activities for the program(s) for which you are responsible. Daily activities can include developing and implementing processes to ensure smooth program operation, creating and monitoring metrics to inform on program success as well as needed changes, and the preparation and communication to DUHS stakeholders of program performance and outcomes. The Program Owner is also an ambassador for their respective program to the DUHS community at large and as such may at times train others in proper methods and procedures and ensure program awareness and adoption across the health system. Other key activities may include but are not restricted to:

  • Advise supervisor as to the status of current activities and additional or expanded program requirements. Make recommendations for solutions to problems identified.
  • Monitor and evaluate program effectiveness, investigate trends, and recommend and implement modifications to improve program effectiveness.
  • Maintain liaison with other programs, offices and departments at Duke to coordinate program business and to accomplish program objectives. Interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized.
  • Assist in the preparation of budgets and proposals. Monitor, verify and reconcile expenditure of budgeted funds as appropriate.
  • Prepare reports and conduct preliminary analyses setting forth progress and adverse trends. Provide input into appropriate program recommendations or conclusions.
  • Perform other related duties incidental to the work described herein.

Preferred Qualifications Education & Training

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.

In addition to the education requirements set forth below, the successful candidate to the Program Owner role should:
  • Demonstrate clear and concise communication skills with the ability to hear multiple stakeholder perspectives and quickly distill down to key points.
  • Possess solid time management skills and the ability to self-regulate in order to progress multiple tasks along an acceptable timeframe.
  • Exhibit superior attention to detail.

Required Qualifications at this LevelEducation/Training

Bachelor's degree in a related field, or four years of equivalent technical experience required.


Level 1 - No experience required beyond the minimum education (or equivalency) requirement.

Level 2 - Two years of related experience is required.

Level 3 - Four years of related experience is required.


Credential requirements will vary, depending on work area.


Level 1 - No experience required beyond the minimum education (or equivalency) requirement.

Level 2 - Two years of related experience is required.

Level 3 - Four years of related experience is required.


Level 1:

Keeps current on new industry trends in a specific discipline and applies learnings to assignments.

Takes personal responsibility for taking actions on projects that result in solutions that truly address customer needs.

Understands when to request supervisor involvement in programming related matters.

Considers impact to others and current processes within discipline prior to acting.

Adapts individual work style and reprioritizes assignments as changes in department or project goals or requirements are communicated.

Independently completes complex tasks and portions of larger projects.

Identifies and uses appropriate resources to accomplish tasks and build individual and team knowledge.

Suggests new approaches to accomplishing individual responsibilities or team assignments.

Accomplishes assignments/project objectives through keeping people focused on the solution and the team informed of project status.

Shares information and solicits input and ideas from other team members.

Persuades team members to use different work steps/methodologies to accomplish assignments.

Promotes the goals of the initiative, setting aside departmental or functional biases to achieve objectives.

Delivers systems or programs that are completed on time and within budget.

Self-motivated and focused on delivering quality work even when faced with difficulties or over a longer-term project.

Possesses advanced knowledge and proven application of it within a specific discipline.

Provides assistance to project team members in accomplishing technical or programming-specific tasks.

Independently completes complex tasks and portions of larger projects.

Realistically evaluates own progress against expectations/goals and takes necessary actions to address developmental needs or performance issues.

Develops realistic project plans for assigned tasks or portions of larger projects and modifies plan as requirement changes are communicated.

Obtains necessary information/data to complete assignments independently or as part of a project team.

Understands client/project issues to develop moderately complex solutions within a single discipline.

Develops strong working relationships with colleagues and/or project team and customers to effectively complete team goals and objectives.

Builds strong working relationships with members of his/her team and interacts and establishes relationships with individuals in other teams or departments as needed.

Level 2:

Keeps current on industry and market intelligence; applies appropriate new technologies and best practices to specific discipline or functional area.

Adapts/modifies personal and project goals to align with IT priorities.

Uses a variety of communication styles to get (technical) messages across clearly to a variety of audiences through the use of terminology and examples that are familiar.

Displays ability to recognize appropriate communication, audience, timing, and content necessary for building and maintaining alliances for success.

Effectively communicates specific IT issues/solutions to clients.

Develops solutions that help the customer in both the short- and long-term.

Takes personal responsibility for taking or directing actions on projects that result in solutions that truly address customer needs.

Takes action without being prompted to achieve business goals.

Identifies and uses appropriate resources to accomplish projects and build knowledge within a specific discipline or department.

Persuades others to reach conclusions or make decisions regarding complex issues through understanding the ideas, situations, or problems by breaking the issue into small pieces or by identifying causal links or relationships.

Synthesizes data from multiple (appropriate) sources to make sound decisions.

Considers impact on IT goals prior to making decisions.

Implements new approaches, and/or technologies to develop solutions meeting customer's needs.

Promotes goals of the initiative, overcoming departmental or functional biases to achieve objectives.

Delivers systems or projects that are completed on time and within budget.

Ability to motivate and focus self and others to reach long- term project goals even when faced with difficulties.

Possesses expert knowledge and proven application (through developing solutions and efficiencies) of it in a specific discipline or functional area.

Actively seeks out opportunities to share his/her in-depth knowledge and contribute to the learning of other department or team members.

Performs and coordinates simple to complex tasks with direction.

Accepts accountability for decisions, actions, and commitments of self and others to successfully meet project objectives.

Prioritizes and organizes project actions and resources to achieve targeted objectives.

Achieves project objectives through the identification and coordination of the right people to participate in the project initiatives.

Identifies key issues, analyzes cause/effect relationships, and seeks ideas and suggestions from those who can contribute and are affected.

Develops solid working relationships with colleagues, customers, and across project teams to effectively achieve functional/project goals.

Builds strong working relationships with members of his/her team and those within other relevant teams, departments, or disciplines.

Keeps team focused on goals and addresses issues to ensure good working relationships are maintained.

Level 3:

Leadership skills, team-oriented with ability to take initiative and ownership when necessary.

Strong analytical and technical skills.

Demonstrated relationship management skills.

Job Code: 00003844 DHTS IT ANALYST
Job Level: CD

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 4/29/2021
Application Due: 7/28/2021
Work Type: Full Time