Services Designer for DHTS

Job description


Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 ‘Most Wired’ health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award – highest honor by the Healthcare Information and Management Systems Society (HIMSS) – for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.

Services Designer for DHTS – Job Description

The Digital Strategy Office of Duke University Health System is recruiting a Services Designer on our path to “forge a digital future.” The Health System is completing an enterprise strategic planning exercise and recognizes the essential nature of digital health, consumerism, and technology in support of our clinical, research, and educational missions. Located within the office of the CIO, the Digital Strategy Office (DSO) is responsible for a wide portfolio of activities including telehealth, remote patient monitoring, a digital asset library for patients, a patient portal, a CRM strategy, a virtual patient advisory council among other initiatives. The goals of the office include supporting improved access to care, continuously improving the experience patients have when interacting with our health system and supporting the clinical enterprise in delivering world class clinical care.

The services design professional will be an essential member of the team as we design and implement the foundations of these services and build on the platforms we put in place. Critical focus areas for this role will be contributing to a design blueprint illustrating how these services are to be carefully articulated. Each platform implementation must build upon and integrate with the assets that are in place already. The successful candidate must have impeccable attention to detail, time management and follow through, and exceptional collaboration skills. The role will work across multiple teams, from within the IT organization and the broader health system to solicit input from key stakeholders. Fundamental to this role is the ability to understand the enterprise digital strategy at both a macro level (as it relates to the overall health system strategy) and micro level (to understand the connection points between the various components of the digital strategy). The design blueprint must clearly illustrate both where and how the service integrates into the overall digital services ecosystem, how the service delivers the desired patient and provider experience, and how the service adapts to be equally effective across the many unique encounters we have with our patients. The Services Designer will be asked to create and maintain documentation, and to design and create graphics, illustrations, and other collateral materials in support of the design process.

These collaterals will be used:

  • to present the design and strategy to other teams that serve functions essential for a successful implementation.
  • to determine and illustrate essential articulation points.
  • to pressure test the design of the portfolio all intended to soundly prepare Duke Health for the future of digital health.

Responsibilities of the role and skill sets necessary for success will include:

  • Early engagement in identifying opportunities, then discovery and description of concepts
  • An understanding of the end-to-end process from multiple points of view, including:
  • Patient/consumer point of view
  • Provider/staff/operational point of view
  • An understanding of existing (legacy) processes and competencies well enough to design improvements to them with new technologies and/or leveraging existing technologies.
  • Creation of clear, concise collateral documentation, presentations, and diagrams
  • Strong collaborative skills to work across multiple stakeholders.
  • Heavy dose of curiosity to explore “the art of the possible” and continuously learn with the balance of the team.
  • Sufficient technical background to understand and contribute to conversations, including working these details into collateral documentation and overall design.
  • A working knowledge of ADA accessibility standards to monitor and manage compliance.
  • Required Qualifications at this Level


    Bachelor's degree in a related field, or four years of equivalent technical experience required.


    None required. Preferred certification in development technologies, as appropriate for the position.


    Level 2 - Two years of directly related experience is required.

    Level 3 - Four years of directly related experience is required.


    Level 2:

    In addition to the KSAs described for the Level 2 will demonstrate:

    Comprehensive understanding of underlying technologies that support the application.

    Comprehensive understanding of the deployment process and methodologies. Extensive knowledge of one or more multiple frameworks and high-level programming languages.

    Ability to write software that optimizes leverage of the underlying technologies (e.g., Phusion, TCP, sockets).

    Comprehensive understanding of common algorithms and patterns and ability to apply them appropriately.

    Strict adherence to agreed-upon coding standards.

    Demonstrated proficiency in refactoring code and developing reusable functions/objects.

    Ability to design systems that span multiple technologies/platforms.

    Ability to write technical documentation describing system architecture, including functional and technical specifications.

    Demonstrated ability to coach more junior members of the team in a constructive manner.

    Ability to complete tasks with minimal oversight that are normal in scope.

    Level 3:

    In addition to the KSAs described for the Level 2, the Level 3 will demonstrate:

    Demonstrated expertise in underlying technologies that support the application.

    Demonstrated expertise in deployment and code management processes and tools.

    Comprehensive understanding of multiple technologies and frameworks. Ability to select the technology that is best-suited for the task at hand.

    Expert programming skills. Ability to write clean, well-factored code.

    Ability to plan for and implement complicated changes to production systems.

    Ability to write and perform automated functional tests that include load/performance and UI tests.

    Comprehensive understanding of and strict adherence to agreed-upon architectural standards. Adheres to industry standards and creates local standards for others to use.

    Ability to optimize, troubleshoot, and critique other developers' code.

    Has a comprehensive understanding and effective use of encapsulation and object-oriented solutions which will be used to develop reusable libraries and solutions.

    Ability to architect, design, document and develop complex systems that integrate internal and external components and include monitoring, reporting, failover, load balancing, etc.

    Ability to diagnose and fix systems with limited prior exposure.

    Ability to diagnose problems at many technological layers (hardware and up).

    Ability to proactively identify areas of weakness and write tools to avoid future problems.

    Ability to prepare and present technical information and documentation to a range of audiences in both simple and technical terms, depending on the context, in an unambiguous manner.

    Respected technical expert and leader, known for his/her extensive knowledge and perpetual initiative.

    Ability to complete large scope tasks with minimal oversight and direction.

    Able to direct and oversee the work of Level 1 and Level 2 Developers from a technical perspective to maintain project timelines and deliverables.

    Job Code: 00003840 DHTS DEVELOPER
    Job Level: CD

    Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.




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    Job No:
    Posted: 4/29/2021
    Application Due: 6/28/2021
    Work Type: Full Time