PATIENT SERVICE ASSOCIATE - EYE CENTER HUDSON
PRMO:, established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke PrimaryCare. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.
Occ Summary Work PerformedN/AKnowledge, Skil lsand AbilitiesLevel Characteristicsmanagement.needed.Explain billing to patientsand procedures.Check-outskills. Knowledge of medicalancillary s ervice requisitions.Schedule tests and procedures. Complete and distribu teaccording to PRMO credit and collection policies. Determine the amount relationships with others. Must be able to apply specific departmentalsc heduling. Position also involves customer service, messageCoordinate and participate in a variety of duties associated with dailypolicies rules and regulationsclinicpreparation process,completely and timely.Dissemina te messages according to practice communication standardsPrepare for cli nic visits by reviewing next day patients and completingcharts.Check-in patient upon arrival in the practice.Enter pre-visit orders and prepare new patient charts. Pick up X-rays,encounter forms.reports, petty cash a nd collections bag. File history sheets, ancillaryIDX.Prepare encounter forms. Investigate and account formissing encounter forms. Audit encount er forms for completeness andpreparation and referralsforms and obtain s ignature as required by policy and procedure.patient specific chart docu ments and requisition/transmittal documents.Batches encounter forms or c harge posting inreports and all other requiredHIPPA/Medicare documents t otheand written instructions, interact tactfully with customers andaccur acy before batching.Copy, file and distributelabs/procedures as requeste d. Maintaincorrect appointment type, enteringnext day preparation activi ties.management and patient appointmentand prioritize work, provide oral office charts, medical records,and educate patients on requiredof cash t o be collected basedCompletes all IDXcheck-in files andforms.Answer tel ephone, take and ddeliver messages to physicians, nurses and Strong verb al and writtencommunication. Basic PC aand data entry patient identifica tion, patient check in/out, chargeposting, cashpatients. Make return aap poinappointments by scheduling patients into the others. Report obtained medical information frompatipatients and referring physicians accurately , terminology and telephoneetiquette. Demonstratedabilability to organiz e relating to verifying patient information,collecting payments and esta blishandmainmaintain effectivemaintaining records andforIdentify correct patient ininformation in IDX. Veinformation in IDX. Verify patient demo graphic the primary carephysician or referring physician anand schedulin g tests pand scheduling tests private physician officepatientrecord docu mentation. Return medical records. AttachAccurately identify the apappro priate accounappropriate account for patient visit. Present data. EditID X asinsurance cards as indicated by pprocedure. Coordinate allprocedure. Coordidistribution, ancillary sscheduling andscheduling andmanage allap propriate alerts. Collect and postco-payments and balanceson accountsdue . IImprint alloninsurance plan. Monday -Friday 9:30am to 6:00 pm -Work s ome Saturdays from 7:00 am to 10:00 am
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or
Degrees, Licensures, Certifications
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