Membership Manager

Job description

Position Type:

Permanent Staff (SHRA)

Is this an internal only recruitment?:


Position Title:

Admin Support Specialist - Advanced

Working Title:

Membership Manager

Position Number:


Vacancy ID:


Budgeted Hiring Range:


Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent:


Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:


Work Schedule:

Monday-Friday; 8:00am – 5:00pm

Department Name and Number:

Ackland Art Museum-520500

Date First Posted:


Closing Date:


Position Location:

Chapel Hill, NC

Position Posting Category:

Development and Fundraising

Department Description:

Featuring a year-round calendar of special exhibitions and dynamic public programs, the Ackland Art Museum on the University of North Carolina at Chapel Hill’s historic campus is a local museum with a global outlook that bridges campus and community. Admission to the Ackland is free and accessible to all. The Ackland’s holdings include more than 18,000 works of art. The collection spans all cultures and time periods, showcasing the breadth of human creativity. A vital teaching resource, the museum’s mission is the art of understanding. Visitors can connect with the complexity and beauty of the wider world by getting close to art — the familiar, the unexpected, the challenging.

Equal Opportunity Employer:

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description:

The Membership Manager will create, plan, and execute strategies and programs to generate membership revenue for the Ackland Art Museum. This position is responsible for overseeing and implementing the membership program, including acquisition, retention, and stewardship through development of strategic promotional plans, membership appeals, and special cultivation events.

Minimum Education and Experience Requirements:

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Essential Skills, Knowledge and Abilities:

Knowledge-Program: Program knowledge includes acceptable interpretations, applications, and allowable exceptions of written policies and procedures. Requires knowledge of organizational structure, functions and services, programs, office procedures, and practices.
Information/Records Administration: Performs research, data collection and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software systems. Applies an in-depth knowledge of a variety of complex processes and procedures.
Office Technology: Integrates varying software applications and systems for information and records purposes.
Problem Solving: Independently resolves and/or develops recommendations for unprecedented issues and problems. Problem resolution requires some interpretation of policy and procedures. Serves as a resource for others in resolving unprecedented, nonstandard issues and problems. Assumes responsibilities for and manages the results of decisions. Coordinates and facilitates solutions with other work units.
Communication-Verbal: Inteprets guidelines, answers inquiries, and advises others regarding processes, services, and operations as applied to nonstandard situations. Communicates expectations to other employees, which may include formal/informal training.
Communication-Written: Independently complies, analyzes, assimilates, and composes information into varied or nonstandard formats with responsibility for content review, accuracy, quality, and timelines, requiring in-depth program knowledge and interpretation.

Preferred Qualifications:

Bachelor’s degree.
Two to three years of experience managing data in a development database, including designing reports and conducting data cleanup.
Minimum of one year of experience in a museum setting.
Experience working with confidential data with a high level of discretion.
Experience with event management.
Ability and interest in staying abreast of best practices in managing a museum membership program to provide an excellent experience to members.

Position/Schedule Requirements:

Evening work occasionally, Night work occasionally, Overtime occasionally, Weekend work occasionally

Stimulus/ARRA Funded:





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Job No:
Posted: 4/29/2021
Application Due: 5/7/2021
Work Type: Full Time