IT Analyst/Programmer - 1

Job description

Position Type:

Permanent Staff (EHRA NF)


Arts and Sci Information Svcs-301000

Working Title:

IT Analyst/Programmer - 1

Appointment Type:

EHRA Non-Faculty

Position Posting Category:

Information Technology

Salary Range:

$51,500 - $72,000

Full Time/Part Time?:

Full-Time Permanent

Hours per Week:


Vacancy ID:


Position ID:


Posting Open Date:


Application Deadline:


Open Until Filled:


Proposed Start Date:


Position Summary:

The primary purpose of this position is to develop and support information technology systems that support the business, research and instructional functions of the College community. This is specialized work involving complex systems, many of which have high information security and uptime standards.

The work involves the advanced use of software and/or hardware tools to maintain existing and provision new services that are critical to the daily work of the College community. The work requires expertise with core infrastructure elements and how they interrelate to provide a cohesive and stable computing environment. Examples of the specific technologies this position supports include VMware vSphere, Linux Server, Microsoft Server, Synology, NetApp Data Ontap, Citrix Xenapp, Wordpress Multisite and tools for security and patch management. Although situated within a highly collaborative team environment, this position is expected to work independently to resolve issues, and to perform well under pressure in a dynamic environment with time-sensitive deadlines.

Understanding of the configuration of the systems software, applications and space usage is required for employees to determine impacts as changes and enhancements are made to systems. Work includes optimizing systems performance, troubleshooting systems problems, and analyzing usage and systems load issues of a highly technical nature. Work may include interaction with clients, technicians, analysts and specialists to troubleshoot problems related to the use of single and/or multiple information systems. The position’s duties will include creation, installation and modification of software and hardware, as well as testing and documentation on a variety of platforms. May have final technical decision responsibility.

This position will also perform other duties as assigned and may work occasional nights and weekends. This position will perform occasional on-call duties as directed by management.

Educational Requirements:

Masters or Bachelors and 0-2 years’ experience or will accept a combination of related education and experience in substitution.

Qualifications and Experience:

Preferred applicants will have a broad working knowledge of server virtualization products, storage solutions, and at least 3 years of direct experience of installing, building and configuring physical and virtual systems. Strong communication skills and customer service skills are highly desired, as this position must be able to interact effectively with other team members, faculty and staff within the College. Familiarity with UNC academic and administrative software is highly desirable. As this is a fast-paced environment, flexibility and the ability to manage multiple priorities is vital to success. Previous academic experience and customer service or retail experience are highly desirable as well.

Equal Opportunity Employer :

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.




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Job No:
Posted: 4/29/2021
Application Due: 5/9/2021
Work Type: Full Time