Wolfpack One Card Office Supervisor

Job description

Posting Number:


Internal Recruitment:


Working Title:

Wolfpack One Card Office Supervisor

Anticipated Hiring Range:

$43,500 - $46,000

Work Schedule:

Work hours will vary based on business need. During certain times of the year overtime will be required. Mandatory to work move in weekend. Vacations will not be approved during certain times of the year due to business needs.

Job Location:

Raleigh, NC


Dining and Catering Operations

About the Department:

NC State is among the top 10 employers in North Carolina. Forbes annual survey of America’s best employers by state places NC State in ninth place in North Carolina. NC State embodies a culture that values collaboration, creativity, innovation, diversity, and teamwork. We provide a team-oriented culture, work/life balance, and work that makes a difference in our community, the state, and beyond.

We also offer great benefits for SHRA permanent positions working more than 30 hours a week, including healthcare, vacation, holiday and sick leave, retirement and more. You can even join the NC State Wellness and Recreation Center and receive discounted meals on campus.

Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each unit shares a common goal: deliver quality and efficient services with dedicated financial support for student activity and scholarships.

For more information about why you should consider working for Campus Enterprises at NC State, visit our website at https://campusenterprises.ncsu.edu/dept/hr/opportunities/permanent-opportunities/

At NC State, we’re doing everything we can to protect the Pack as we respond to the COVID-19 pandemic. We have been following the Community Standards and will continue to do so as NC State plans for a normal fall 2021. More information can be found at the Protect the Pack website at https://www.ncsu.edu/coronavirus/

Essential Job Duties:

This position serves as the office manager for the Wolfpack One Card Office and delegates tasks to One Card Office staff as requested by the director. The Wolfpack One Card is the official ID card for NC State. They are responsible for day-to-day operations and success of the Wolfpack One Card Office. Under limited supervision, they perform specialized office and administrative duties for the office. Work is characterized by its technological program support and technical skills. Functions are performed at a level of moderate complexity, and many tasks have a confidential nature. Must exercise considerable tact and courtesy in dealing with the public.

Other Responsibilities:

Model the division’s mission and values, introduce the division’s mission and values to employees, and foster a positive and cohesive workplace and congeniality among co-workers.

Understand the goals and culture of the organization, and understand how employees’ work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.

Adhere to all University policies, procedures and regulations, and division standard operating practices.

Additional duties as assigned.

Minimum Experience/Education:

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Other Required Qualifications:

Skills in computer applications and software such as Card Systems Applications (CS Gold), Adobe, word processing and spreadsheet experience (Google or Microsoft), or similar software.

Ability to operate standard office equipment including printers, postage meters, computers, projectors, laminators, paper folders and photocopiers.

Ability to communicate effectively with a diverse clientele and work in a dynamic and fast paced team environment.

Organizational skills and ability to multitask. High attention to detail and accuracy.

Strong customer service skills, and demonstrated ability to handle challenging situations.

Demonstrated ability to resolve recurring problems.

Collaborate and build partnerships and collegiality with internal and external customers.

Ability to exert up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects, with or without reasonable accommodation.

Ability to maintain body equilibrium when bending, stooping, crouching, climbing, reaching and/or stretching arms, legs or other body parts, and to physically maneuver upon varying terrain, surfaces or physical structures, with or without reasonable accommodation.

Preferred Qualifications:

Vocational courses in office management and/or computer sciences.

2-3 years of administrative or office support experience.

Previous experience working on a college or university campus in the ID card office.

Required License or Certification:


Valid NC Driver's License required:


Commercial Driver's License Required?:


Job Open Date:


Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.):


Special Instructions:

Please make sure the work history provided on your application is identical to the work history listed on your resume.

Position Number:


Position Type:


Position Classification Band Title:

Administrative Support Specialist

Position Classification Band Level:


Position Classification Salary Range:

$31,200 - $53,083

Salary Grade Equivalency:


Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week):



12 Month Recurring

Mandatory Designation - Adverse Weather:

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Mandatory - Medical Emergencies

Time Limited Position:


Is this position partially or fully funded on ARRA stimulus monies?:


Department Id:

471501 - Dining and Catering Operations


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.




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Job No:
Posted: 4/29/2021
Application Due: 5/5/2021
Work Type: Full Time