PATIENT ACCESS SERVICES SUPV 1- PATIENT ACCESS CENTER- F/T DAY SHIFT

Job description



PATIENT ACCESS SERVICES SUPV 1- PATIENT ACCESS CENTER- F/T DAY SHIFT


Updated: Apr 28, 2021
Location: Orange
Job Type:
Department: Patient Access Center

Job Description:

UC Title: PAT ACCESS SVC SUPV 1

Reports to: Patient Access Services Mgr 2

Cost Center: Patient Access Center (428571)

FLSA: Nonexempt

Job Code: 004591

Shift: Day Shift

Position Number: 40800113

Working Title: Patient Access Services Supv 1

Bargaining Unit: No Bargaining Unit

Date Created: 4/27/2021

Hours: 40

FTE: 1

Position Summary:

Incumbent works in a medical call center setting to direct and evaluate the daily work of Access Representatives to ensure timely and customer-focused service to patients calling to obtain medical services at UCIMC. Monitors the operations of a unit and works collaboratively with peers to ensure department goals are met and policies and procedures are followed. Fills in for and works as an Access Representative as requested or needed.

Salary Range:

Minimum Midpoint Maximum

Hourly Rate $21.98 $33.57 $45.01

Required Qualifications:

  • Ability to establish and maintain effective working relationships across the Health System
  • Ability to maintain a work pace appropriate to the workload
  • Must demonstrate customer service skills appropriate to the job
  • Excellent written and verbal communication skills in English
  • Ability to effectively evaluate personnel
  • Demonstrated leadership skills to supervise, motivate and develop staff
  • Familiarity with call center technology and tools
  • Minimum 1 year experience working as a supervisor/lead in a customer focused industry
  • Minimum 2 years' experience working in a call center environment
  • Ability to maintain flexibility and work well in a fast paced, constantly changing environment
  • Experience working with MS Office
  • Demonstrated ability to problem solve, prioritize and organize work
  • Working knowledge of medical terminology
  • Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
  • Demonstrated ability in assisting in the developing and implementation of functional change to meet organizational goals


Preferred Qualifications:
  • Experience in a medical or health insurance call center
  • Experience working as a supervisor in a call center environment
  • Understanding of medical insurance plans appointment scheduling
  • Bilingual skills in English and Spanish and/or Vietnamese
  • Knowledge of University and medical center organizations, policies, procedures and forms


Physical, Mental, & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.



To apply, visit https://careersucirvine.ttcportals.com/jobs/6700570-patient-access-services-supv-1-patient-access-center-f-slash-t-day-shift





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Job No:
Posted: 4/28/2021
Application Due: 4/28/2033
Work Type: Full Time
Salary: