Online Enrollment Counselor
Online Enrollment CounselorCampus:
201100645Full or Part Time:
YesJob Description Summary:
An Online Enrollment Counselor at Husson University is an admissions recruiter who provides information and assistance to all prospective online applicants and students as they inquire, apply, and first enroll at Husson University. This is a revenue generating position focused on recruiting a population of students interested in online undergraduate and graduate programs or other online offerings at Husson University. Responsible for all aspects of the admissions recruitment cycle communicating with prospective students and business partners to aid in recruitment. Maintains accurate records and works proactively with all stages of student recruitment from prospect identification through matriculation.
Enrollment Counselors are consummate professionals who have outstanding oral and written communication skills, customer service skills, and the ability to work in a dynamic and fast-paced environment.Duties and Responsibilities:
•Meet or exceed recruitment goals, which are set annually.
•Respond to inquiries regarding applications, admission policies and procedures, financial aid availability and program offerings at Husson University through prompt response to phone calls, text messages and email inquiries.
•Provide informational materials and admission counseling services for prospective online students.
•Become knowledgeable and articulate about Husson University online programs, market niche, strategies and procedures.
•Assist students through all aspects of the admissions process for online programs including the collection, evaluation and distribution of documents and information related to their admissions file using the University’s CRM platform.
•Maintain telephone and electronic contact and initiate correspondence with prospective students, including appropriate and consistent follow-up, including a high call volume schedule to consistently meet performance goals that is consistent with best practices in serving online and post-traditional students.
•Participate in recruitment events and travel, representing the university at graduate and career fairs and conducting on-site presentations for prospective students and/or advisors, as requested.
•Conduct virtual and in-person informational campus visits for prospective students and their guests, as well as representing the University at events and other functions as requested.
•Maintain communication with advisors at in-state and out-of-state feeder colleges and universities.
•Create and maintain student files using the University’s CRM: SLATE.
•Review applicant files and make admission and merit scholarship decisions; academically advise, monitor compliance of application, and enroll first-time students.
•Conduct transfer credit evaluation for students who have attended post-secondary institutions or complete credit by examination programs.
•Ability to work evenings and weekends.
•Other duties as assigned.
•Bachelor’s Degree required, with an appreciation for professional and online education experience.
•1-3 years’ experience in higher education admissions and/or recruitment or related higher education experience. Experience working with online programs preferred.
•Demonstrates the highest professional demeanor and ethical behavior while representing the institution.
•The ability to articulate the value and benefits of a Husson education to a variety of audiences is essential.
•Admission staff members are expected to remain current in external market conditions and identify best admission practices.
•Ability to work independently as well as establish and maintain collegial relations with other University staff, faculty and students
•Ability to work collaboratively as a member of a close and integrated team of admission professionals.
•Excellent written and oral communication skills
•A collaborative and transparent approach to problem-solving.
•Ability to plan, organize and implement programs and projects related to Husson University’s enrollment goals.
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. The employee will regularly speak with prospective students and enrolling students via phone and web conference.
The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
The noise level in the work environment can become loud at times depending upon the volume of calls.
Each employee shall use care in the performance of his/her duties and act in a manner that will assure maximum safety to themselves, fellow employees, and the public. All unsafe conditions, accidents and injuries shall be reported immediately to the supervisor.
*This job description should not be construed to imply that these requirements are the exclusive standards of the position. Tasks may be added, deleted or altered as organizational needs evolve, and employee may be required to follow any other instruction, and to perform any other related duties, that may be required by their supervisor.Open Until Filled:
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