Staff Support Associate I/UKHC
Staff Support Associate I/UKHCRequisition Number:
Health Connection Call AgentDepartment Name:
H4001:Ambulatory Patient Access ServicesWork Location:
Lexington, KYGrade Level:
$12.50-20.00/hourType of Position:
StaffPosition Time Status :
HSClick here for more information about equivalencies::
2 yrsRequired License/Registration/Certification:
This position requires sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing), and occasionally standing or walking with objects weighing up to 10 lbs.Shift:
Primarily days with some weekend and holiday shifts required.Job Summary:
Our Staff Support Associates in UK Health Connections will provide consumers and patients access to UK HealthCare. Responsibilities include providing physician information for referrals; forwarding calls to appropriate clinics and departments; providing consumers/patients with specific information and literature; registering patients for health care; replying to UK HealthCare web requests; providing directions to patients/consumers.Skills / Knowledge / Abilities:
Accountability, organization, communication, computer competency, phone etiquette, professionalism, knowledge of medical terminology, self-motivation, good judgment, and the ability to communicate via phone and in person with other staff to improve workflow.Does this position have supervisory responsibilities? :
Two years of experience and some college preferred.Deadline to Apply:
05/03/2021University Community of Inclusion:
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.