Field Service Engineer II/UKHC

Job description

Job Title:

Field Service Engineer II/UKHC

Requisition Number:


Working Title:

Field Service Engineer II

Department Name:

H3997:EVPHA Information Technology

Work Location:

Lexington, KY

Grade Level:


Salary Range:


Type of Position:


Position Time Status :


Required Education:


Click here for more information about equivalencies::

Required Related Experience:

3 yrs

Required License/Registration/Certification:

Microsoft MCSA: Windows 7 or Microsoft MCSA: Windows 8. Certifications are required within one year of hire date.

Physical Requirements:

Requires lifting, pushing, or pulling of objects up to 50 pounds.


Monday through Friday; 8:00am – 5:00pm. Additional hours could be required on weekends and holidays.

Job Summary:

UK HealthCare Information Technology Services has posted the Field Service Engineer II role. This role will be held accountable for establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members. This is a highly matrixed organization which requires excellent interpersonal skills, persuasion and influencing skills, ability to lead and participate in large multi-disciplinary teams with significant amount of varied work assignments. The successful Field Service Engineer II is responsible for Tier 2 and 3 incident support; creating and documenting standards and processes; problem management; installing and configuring end-user devices including computers, mobile devices, printers, and telephones; device refresh and migration; training, coaching, and mentoring team members; managing the incident queue. Additional responsibilities include; performance of service recoveries; adherence to the UK HealthCare Behavioral Expectations; and participation in the oversight and establishment of departmental goals, policies, and procedures. UK HealthCare is a comprehensive healthcare system consisting of the medical, nursing, health sciences, public health, dental and pharmacy patient care activities of the University of Kentucky in Lexington, KY, and in several off-site locations. UK HealthCare is expanding through the construction of a new hospital and potential future acquisitions. All UK HealthCare employees commit to providing excellent service and promoting a positive image while adhering to UK HealthCare Behavioral Expectations and Standards which include being: customer centered, service focused, quality driven, resource wise, and growth oriented. ITIL v.3 or 2011 Foundation; Microsoft MCSA: Windows 7 or Microsoft MCSA: Windows 8. Certifications are required within one year of hire date.

Skills / Knowledge / Abilities:

Microsoft Enterprise Desktop Support; MacOS Experience; Troubleshooting Experience on various computing devices including workstations, laptops, mobile devices, printers, telephones, etc; clinical device support.

Does this position have supervisory responsibilities? :


Preferred Education/Experience:

Requires knowledge and skills of a professional area outside health care such as accounting, public relations, information systems, etc.

Deadline to Apply:


University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.




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Job No:
Posted: 4/28/2021
Application Due: 5/5/2021
Work Type: Full Time