Vice President, Operations
Job location: BYU–Hawaii
Employment Type: Full-time
Posted data: 2021-05-05
If you currently have a job on campus, please use the internal job board.
The Vice President for Operations is a member of the executive leadership team directly reporting to the President. This position will ensure the efficient and smooth operation of essential university functions and services, including Facilities Management, Construction Management, Landscape Maintenance, Housing Operations, Custodial, Food Services, Public Safety, Purchasing, Print Services, Mail Services and University Store. This position serves the BYU-H Campus in Laie, HI, part of the Church Education System.
This position involves a great deal of coordination and attention to detail including contract negotiation expertise, determination to see a project through to its completion and energetic leadership. A significant record of administrative leadership and achievement are critical for establishing credibility and authority for combining these diverse areas under one leadership oversight.
This opportunity comes at a time of major renovation of the physical facilities along with the practices of managing those facilities over their life. Changes to the operations services to support student experiences and outcomes are also being implemented and improved.
(75%) Oversee Day to Day Operations:
· Oversee and monitor facilities management and maintenance
· Develop and execute a facility needs and maintenance plan
· Meet the expectations of faculty, staff, students and community on the use and care of BYU-H facilities
· Ensure that the management team is thriving and working well with their direct reports to meet Key Performance Indicators
· Manage auxiliary business units, those that are for profit, to best in class services in the Education Industry
· Manage the construction of new buildings and reconstruction of existing facilities and buildings
· Coordinate construction and other work between church entities: HRI, PCC, Laie Temple, Hawaii meetinghouses and Special Projects Division (SPD)
· Oversee and approve work done by SPD
(10%) Management of Budget and Finances:
· Accurately project annual maintenance and capital project funding needs
· Ensure the work of the areas reporting to this position gets done on time and within budget
· Ensure accurate financial reporting and project accounting is done at all levels
· Use university financial reports to inform decisions about workflow and timing
(10%) Presidents Council Meetings and Assignments:
· Provide leadership to the university as part of the executive team
· Prepare data and information to inform the President and leadership team on significant issues
· Accomplish special projects as directed by the President
(5%) Government entity relationship management:
· Represent the university to government groups and offices associated with planning, permitting, inspections, regulation, etc.
Qualifications and Experience
· Bachelor’s degree in Engineering, Facilities Management, Business Administration, Architecture, or related field
· 10 years of experience in planning, facilities management, development of capital programs, space management, and services for high-volume/high-use institutions is preferred
· Five years of experience in leading the operation of a large, diverse, multi-facility organization with responsibility over a large and complex staff is preferred
· Demonstrated experience leading large service operations with a focus on customer service is preferred
· Measurable evidence of evolving service delivery and improved customer service through implementation of new systems, reorganization, or process improvements, etc. is preferred
· Knowledge of building systems, functions, and standards
· Familiarity with best facility maintenance and operations practices including proactive maintenance approaches, system renewal strategies, and system upgrades
· Experienced leader and manager able to motivate individuals and departments toward department and university mission; Ability to develop programs and initiatives and to obtain support and approval from university and CES leaders and councils
· Experienced overseeing a major capital renewal program and associated projects
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to write reports and instructions providing information or instructions.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic mathematics and algebra to project costing, profit analysis and building maintenance costing.
Computer Skills: To perform this job successfully, an individual should have knowledge of CMMS software; Accounting software; Inventory software; Payroll systems; Spreadsheet software and Word Processing software.
License or Certification: No licenses or certifications are required for this position.
Reporting Relationships: This person reports to the President of BYU-H.
How many personnel directly reports to this position? ~120 Full Time, 60 Part Time and 100 students
Decisions Made & Referred
Decisions made independently by this position (budgets, personnel, or other aspects of the job): This employee will be an executive officer of BYU-H. Final decisions on HR disciplinary matters and new hires for the Operations department is the responsibility of this position. Policies and procedures within the operations area are also approved by this position.
Decisions referred to the supervisor: All major policy changes and major capital project decisions.
The employee generally works Monday to Friday, full eight-hours. Occasional travel is required as well as work after hours or on weekends.
Training & Evaluations
The employee is required to attend all training that is mandated and approved by the supervisor. This position is responsible for macro and micro training in a number of different specialties across the operations organization.
The noise level and temperature in the work environment are usually moderate. Working with employees outside and inside will be required. Occasional visits to construction sites.
Problems & Challenges
Dealing with upset individuals concerning work being performed late, not to their expectations or not at all. Managing multiple problems at the same time and giving direction to managers on the position BYU-H should take.
The employee must adhere to university policy related to financial transactions and other university policies. All activities must conform to The Church of Jesus Christ of Latter-day Saints.
The employee will use on a regular basis a computer and related software programs. In emergencies, may need to operate Facilities equipment.
While performing the duties of this position, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and /or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description may not comprise all duties that may be required to be performed. Management reserves the right to change or delete information as needed. The signatures on this job description indicate that the employee and supervisor have discussed and fully understand the content thereof. The signatures imply that the employee will meet the job requirements.
Masters: Business Administration/Management
Five years progressively responsible relevant experience
Ten years progressively responsible management experience
The noise level and temperature in the work environment are usually moderate.Working with FM employees outside and inside will be required.
Problems & Challenges
Dealing with upset individuals concerning work being performed late, not to their expectations or not at all.Managing multiple problems at the same time and giving direction to managers on the position BYU-H should take.
The employee must adhere to university policy related to financial transactions and other university policies. All activities must conform to the Church of Jesus Christ of Latter-day Saints.
The employee will use on a regular basis a computer and related software programs.In emergencies, will need to operate Facilities equipment.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and /or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions.
The interviewing process will begin in late May 2021.* More information may be requested as you progress through the recruiting process.