Computer Service Assistant

Job description

Special Instructions:

Students who are eligible for Federal Work Study, are not eligible to apply.

Job Title:

Computer Service Assistant

Employment Status:

Part Time .25


Center for Information Technology & Services

Purpose of Job:

This position is located in the department of the Center for Information Technology Services, Mrs. Donna Hayden, Supervisor.

To provide assistance to the User Services unit.

Scope of Responsibilities:

Aiding the staff in filing, copying, answering the phone, and other duties assigned by the supervisor.

Essential Job Functions :

•Educating students, faculty and staff about the various ITS services and resources available
•Communicating to the University community about ITS initiatives
•Assistance with helping faculty/staff and students configure wireless connectivity on their school owned and personal devices
•Organize IT supplies and equipment; assist in the maintenance of asset inventory records
•Performs other duties as assigned
•Learn to use CITS tools, password management tool and other tools as assigned
•Complete Customer Service course in Skillport Learning Portal
•Provide basic user training on how to use enterprise-wide applications and software tools through online training, printed documentation, and remote training sessions
•Assist students with registering their mobile devices to connect to ASU wireless network; understand Safe Connect/Clean Access policies and mobile device policies
•Assist CITS customers with password resets using self-service and CITS tools


•Background in Computer Science, Computer Engineering, Cisco networking or other related disciple
•Strong communication skills
•Proficient in Microsoft Office Suite
•Familiarity with ITS tools and offerings a plus
•Organized with an ability to prioritize time sensitive assignments
•Creative and flexible
•Ability to work a minimum of 10 hours a week in at least 2 hour blocks during assigned shift
•Junior or greater

Knowledge Skills and Abilities:

•Must be able to read, write and follow verbal communications.
•Must be dependable and able to work with minimum supervision
•Must have excellent interpersonal, customer relations, communication, and organizational skill
•Effective time management skills
•Computer skills
•Ability to complete projects by deadline
•Proficient with Microsoft Office products, e-mail, and internet
•Highly organized and detail oriented
•Successful experience working in a team environment
•Ability to manage multiple priorities, objectives, and deadlines simultaneously in a fast-paced environment

Posted Salary Range:

$10.00 per hour

Work in noisy (above 85 decibels) areas:


Sedentary Work - Exerting 10 pounds:


Light Work - Exerting up to 20 pounds:


Medium Work - Exerting 20-50 pounds:


Heavy Work - Exerting 50-100 pounds:


Very Heavy Work - Exerting in excess of 100 pounds:



Not Required

Posting Number:


Number of Vacancies:




Open Date:


Open Until Filled:


EEO Statement:

Alcorn State University

Equal Employment Opportunity and Notice of Non-Discrimination
Alcorn State University is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Alcorn State University is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Advertising Summary:

Excellent Benefits Package




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Job No:
Posted: 4/28/2021
Application Due: 7/27/2021
Work Type: Full Time