Product Delivery Lead

Job description

Product Delivery Lead

Date Posted: 04/26/2021
Req ID: 3450
Faculty/Division: Faculty of Arts & Science
Department: Information and Instructional Technology
Campus: St. George (Downtown Toronto)


About us:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

The Faculty’s Divisional IT team, Information and Instructional Technology (IIT), is a crucial source of support for the Faculty’s teaching, learning, research, and administrative operations. Our core functions include Infrastructure-Server/Networking, Client Services and Teaching Technology Support, Product & Delivery Services, and Applications & Development. We provide responsive, client-focused technology and project delivery, day-to-day assistance, ongoing maintenance, and computing lab management with professional IT stewardship.

Your opportunity:
Reporting to the Manager, Product and Delivery Services, the Product Delivery Lead is responsible for assessing the Faculty of Arts and Science’s (FAS) needs and using prevailing methodologies to define, design, implement, test, support and analyze technology systems and ensure functional teams stay unified in planning, project execution and support sustainability, with a quality, compliance and risk reduction mindset. The incumbent is a critical link within IIT and between the business, vendors (where applicable), the University and technical SME’s.

Taking a consultative approach, the incumbent builds and develops highly complex IT technology solutions and cross functional applications based on business requirements. The incumbent leads and facilitates workshops to establish and maintain business requirements, ensuring the elicitation of clear, concise, non-conflicting functional and non-functional requirements from SMEs who may or may not understand how technology can be used to positively transform the business process and improve the user experience. The incumbent will become familiar with the configurability and administration of vendor platforms, providing guidance on how best to leverage the capabilities of these types of platforms and provide hands-on technical expertise when required.

The incumbent is responsible for capturing consolidating and sustaining final business requirements, working with other cross-functional teams and driving project initiatives through to implementation and support. In collaboration with technical focals, the incumbent also leads the development of project requirements, develops project artifacts, unifies technology resources, drives system design, testing, training and implementation. The role forms and provides solid support continuity and leads continuous process improvement initiatives to improve results, manage releases, measures success, maps and executes the product lifecycle with a service/product owner mindset.

Your responsibilities will include:

  • Evaluating new technologies or new and modified businesses processes to determine enhancement requirements
  • Analyzing the effectiveness and efficiency of existing systems and developing technical solutions for systems improvements
  • Analyzing the security and integrity of highly complex system problems and/or implications of any new or changed procedure or technology
  • Reconciling business requirements with information architecture needs for highly complex system integration
  • Assists with the configuring and administrating of vendor platforms to meet business and functional requirements
  • Providing hands-on technical expertise for new product development
  • Planning the implementation of new business system processes
  • Checking that user documentation and training plans are in place for new applications
  • Developing project schedules including milestones, critical path, timelines, deliverables and reporting
  • Determining project team members and workflow

Essential Qualifications:

  • Bachelor’s degree in Business, Information Science, Computer Science, or an acceptable combination of education and experience. Technical certification related to businessanalysis, project management, and process improvement (e.g., PMI, CBAP, CCBA, ITIL) is considered an asset.
  • Minimum five (5) years of recent and related technical experience in IT requirements analysis and project management in a diverse, multi-client and complex operational environment, including two (2) years of leadership experience.
  • Experience in consulting and implementing new or updated systems within a large, highly complex and highly technical organization.
  • Demonstrated experience in analyzing highly complex problems and producing concrete and actionable solutions.
  • Demonstrated technical aptitude in implementing, administrating and configuring vendor platforms such as Service Now, Salesforce and forms and workflow platforms.
  • Experience in software development methodologies, in the following: web-based application development technologies and processes; data modeling and business process modeling; user interface design and usability testing.
  • Experience with usability testing, interactive prototypes, and general design principles.
  • Excellent project management skills and consulting skills.
  • Excellent written and verbal communications skills with the ability to communicate effectively with non-technical users.
  • Excellent presentation skills with the ability to facilitate meeting, workshop and training.
  • Excellent analytical, organizational, problem-solving, time management and multi-tasking skills.
  • Excellent requirements gathering and documentation techniques (contextual inquiries, surveys, use cases, scenarios, user stories, etc.).
  • Advanced skills in Microsoft Excel and MS Access.
  • Good understanding of standard development environments (builds, releases, databases, etc.).
  • Ability to clearly communicate complex ideas using diagrams, models and prototypes.

Assets (Nonessential):

  • Experience with Salesforce vendor platform is considered a strong asset.
  • Experience with a forms and workflow vendor platform is considered a strong asset.
  • Experience with ServiceNow vendor platform is considered a strong asset.
  • Experience with MS Office 365 and SharePoint deployment is considered a strong asset.
  • Experience working in an Agile development project 9Scrum) and SOA methodology is considered an asset.
  • Experience with web application languages (e.g. .Net, PHP, AJAX, XML, HTML, CSS & XHTML, Java, Python and Visual Basic, PERL, VBScript, JavaScript, Unix Shell Scripts, and Windows PowerShell), web server technologies (e.g. Apache, WebLogic) and database applications (e.g. Oracle, MSSQL, DB2, PostgreSQL, MySQL, Cognos, and Essbase) would be an asset.

To be successful in this role you will be:

  • Diplomatic
  • Efficient
  • Motivated self-learner
  • Multi-tasker
  • Self-directed
  • Team player

Closing Date: 05/04/2021, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 16 -- $88,643 with an annual step progression to a maximum of $113,359. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
NOTE: There are two (2) full-time/continuing vacancies available for this position.

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

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Job No:
Posted: 4/27/2021
Application Due: 5/6/2021
Work Type: Full Time