Program Assistant; Professional and Continuing Education
Posting # 3394
The University of San Diego's Division of Professional and Continuing Education (PCE) offers a robust portfolio of courses and programs needed by aspiring professionals that evolves in response to their professional development in the fields of business, education, and health care.
PCE nurtures key partnerships on the local, national and international level to better serve working professionals who seek to enhance or build their careers, as well as with their employers to help achieve their highest value and potential. With University of San Diego faculty and expert practitioners, we create educational opportunities and programs that students need to:
The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.
Detailed Description: This is a temporary, full-time, benefit-based position with an anticipated end date of May 22, 2022.
The Program Assistant provides support to all individuals seeking information, enrollment and assistance with any course, program and degree offered through Professional and Continuing Education. This position requires excellent communication skills for a fast-paced office environment that supports the enrollment and learning needs of students and prospective students. Must possess the ability to handle multiple tasks, requests, and web-based information tools in a calm and effective manner. This position requires a detail-oriented, independent worker who has the ability to collaborate and contribute in a team environment. The Program Assistant/Senior Program Assistant will answer a busy, multi-line telephone; take registrations for courses and other related items over the phone, the Internet and in person. Other related duties may include: process registrations, organize both incoming and outgoing mail, process student transcript requests, order office supplies, and stock all office machines (fax, copier and printers). Must have excellent spelling and grammar skills. The Program Assistant/Senior Program Assistant must have excellent customer service, organizational and communication skills. Proven ability using computers for business applications, including word-processing, spreadsheets, data management and administrative systems software. Customer/student support experience preferred.
Duties & Responsibilities:
Process daily enrollments, student course requests and transcript requests
Customer service, student support, prospective student service, general public communications
General Duties (as needed)
Other duties as assigned. Senior Program Assistant assists in other areas of Professional and Continuing Education when staffing is low, or on as needed basis and conducts special projects as required. Seeks cross training opportunities in a proactive way.
Performance Expectations - Knowledge Skills and Abilities:
Tools & Equipment Used:
Computer/PC, telephone, fax machine, copier, web-based student information, and customer relationship systems – web-based.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Posting Salary:	Commensurate with experience; Excellent Benefits.
The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
Special Application Instructions:
Visit https://jobs.sandiego.edu/cw/en-us/job/494456/program-assistant to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at [email protected]
Closing date: Open until filled
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.
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