Instructional Technology Professional II, Simulation Support Technician (Phoenix)

Posting Number:



COM Phoenix Academic Affairs

Department Website Link:

College of Medicine-Phoenix


Greater Phoenix Area


435 N. 5th St., Phoenix, AZ 85004 USA

Position Highlights:

The Center for Simulation & Innovation (CSI) at the UArizona, College of Medicine - Phoenix is a multi-disciplinary experiential learning center that mirrors in-hospital acute care settings. It is one of the largest and most advanced medical simulation centers housed within a university in the United States. The Center provides inter-professional and multidisciplinary learning environments alongside some of Arizona’s best educators and clinicians. The CSI team works cohesively to deliver state-of-the art clinical simulation training activities that support the innovative educational needs of the medical school and related health care and community partners. With 33,000 square feet of dedicated space, CSI is a flagship for UArizona and the downtown Phoenix Biomedical Campus. Be sure to watch the videos on our website to get a better idea of who we are and how we contribute to the mission of the College. Please take a quick tour of the CSI to learn more:

The College of Medicine - Phoenix is now accepting applications for a Simulation Support Technician at the CSI. This position reports to the Senior Simulation Technician. The successful candidate will embrace technology end will work closely with and providing excellent service to team members, faculty, students and clients. The Simulation Support Technician will prepare, maintain and repair CSI equipment, high fidelity patient simulators (mannequins) and associated computers/software, clinical task trainers, and varied technologies related to simulation learning. Support is also provided on departmental specific databases, web sites, and related multimedia peripherals.

The Sim Support Technician will stage, set-up and tear down support for assigned events and will also participate directly in assigned high fidelity events as a Simulation Operator, operating mannequins behind the glass during live or virtual events. The Sim Technician will also support members of the CSI full and part time team, as well as various faculty, students, clients, staff and members of the community as a resource during the planning and running of simulation sessions. Simulation events are scheduled largely during business hours, occasionally requiring extended hours during the week with a few events during the year on Saturday.

The University of Arizona College of Medicine – Phoenixanchors the 28-acre Phoenix Biomedical Campus in the heart of the Valley of theSun. The College inspires and trains individuals to become exemplaryphysicians, scientists and leaders who are life-long learners and inquisitivescholars. We embrace professionalism, innovation and collaboration to optimizehealth and health care for all. The Phoenix Biomedical Campus embodies theUniversity’s priorities of engagement, partnership, innovation, and synergy inits world-class academic and research initiatives, with clinical facilitiesthroughout Greater Phoenix. The campus also houses the UA Colleges of PublicHealth, Pharmacy, and Nursing, as well as Northern Arizona University’s Collegeof Health and Human Services, the Translational Genomics Research Institute(TGen) and the International Genomics Consortium.

Outstanding UAbenefits include health, dental, and vision insurance plans; life insurance anddisability programs; paid vacation, sick leave, and holidays; UA/ASU/NAUtuition reduction for the employee and qualified family members; stateretirement plan; access to UA recreation and cultural activities; and more!

Duties & Responsibilities:

Live Simulation Event Support:

  • Ensures all equipment is setup and working correctly prior to and during simulation training sessions.
  • Performs pre-simulation activities including programming patient scenarios and digital video recording.
  • Supports faculty, staff and students and operates and maintains high fidelity mannequins and clinical equipment (ultrasound machines, etc.).
  • Stages, sets up and tears down high- and low-fidelity simulation events. This includes skills stations, task trainers and all related supplies, including some mannequin moulage.
  • Participates interactively in high fidelity events as a Simulation Operator, operating mannequins behind the glass during live or virtual events.
  • Communicates with faculty, staff and students using prescribed simulation and scenario best practices.

Technical Maintenance, Inventory and Repair:

  • Conducts ongoing maintenance of all simulation equipment, including cleaning and repairing.
  • Interfaces with equipment manufacturers regarding equipment troubleshooting and system problems
  • Maintains accurate inventory of supplies and equipment as needed for simulation.
  • Integrates, maintains, operates and troubleshoots the computers and audio/video (A/V) technology.

Subject Matter Expert:

  • Supports the simulation team, faculty and users of the Center as a technical subject matter expert on simulation and related technologies.
  • Orients learners and facilitators to the Simulation Center including the use of environment, mannequins, equipment, supplies.
  • Explains use of equipment and simulation technologies and best practices to CSI staff, faculty, students, community members. Will periodically train others on equipment.
  • Provides recommendations for budget, purchase, and maintenance of equipment, supplies, and materials related to simulation.
  • Acts as a key point of contact for simulation equipment and resolves requests pertaining to equipment, and training scenarios.
  • Additional responsibilities as assigned.

Physical Requirements:

  • Frequently lifts and carries up to 50 pounds. (i.e. Mannequin,task trainers and supply boxes)
  • Frequently bends/stoops, climbs stairs, kneels, balances, reaches above shoulder height, walks, and twists.

Minimum Qualifications:

  • Bachelor's degree or equivalent advanced learning attained through professional level experience required.
  • Minimum of 3 years of relevant work experience is typically required.

Preferred Qualifications:

• Previous experience working with vendors, co-workers and customers to help troubleshoot, test and resolve complex technical issues (hardware and software)

• Previous experience managing complex technical details, communicating and training technical concepts to non-technical staff.

• Previous experience working concurrently on several projects while maintaining details and meeting deadlines.

• Experience in analysis, implementation, maintenance, documentation and evaluation of technical solutions.



Full Time/Part Time:

Full Time

Number of Hours Worked per Week:


Job FTE:


Work Calendar:


Job Category:

Information Technology

Benefits Eligible:

Yes - Full Benefits

Rate of Pay:

$42,007 - $52,508 Annually, Depending on Experience

Compensation Type:

salary at 1.0 full-time equivalency (FTE)



Career Stream and Level:


Job Family:

Instructional Technology

Job Function:

Information Technology

Type of criminal background check required::

Name-based criminal background check (non-security sensitive)

Number of Vacancies:


Target Hire Date:


Expected End Date:

Contact Information for Candidates:

College of Medicine-Phoenix, Office of Human Resources

[email protected]

Open Date:


Open Until Filled:


Documents Needed to Apply:

Resume and Cover Letter

Special Instructions to Applicant:

Application: The online application should be completed in its entirety. Blank or missed information may be considered an incomplete submission.

Letter of Interest: Should clearly indicate how your skills and professional employment experience meet the Minimum and the Preferred qualifications (if applicable).

The University of Arizona has currently adopted a working environment and interview process in accordance with guidelines recommended by the CDC.

Diversity Statement:

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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