Student Services Manager

Job description

Position Type:

Permanent Staff (SHRA)

Is this an internal only recruitment?:


Position Title:

Student Services Specialist - Contributing

Working Title:

Student Services Manager

Position Number:


Vacancy ID:


Budgeted Hiring Range:

$31,200 - $34,000

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent:


Full-time/Part-time Permanent/Time-Limited:

Full-Time Time-Limited

If time-limited, estimated duration of appointment:

2 years

Hours per week:


Work Schedule:

Monday – Friday; 8:30am – 5:00pm. Occasional night and weekend hours required.

Department Name and Number:

European Studies Center-313300

Date First Posted:


Closing Date:


Position Location:

Chapel Hill, NC

Position Posting Category:

Administrative/Clerical Support

Department Description:

The Center for European Studies (CES) at the University of North Carolina at Chapel Hill advances understanding of the social, political, cultural and economic events that shape contemporary Europe. The overarching mandate of the Center is to enhance undergraduate and graduate instruction in contemporary European studies, to promote scholarship and training for students and faculty from all disciplines and professional schools, and to stimulate institutional and public awareness of Europe’s social, economic, cultural, and political importance on campus, in North Carolina, and across the nation. Established in 1993, CES is designated as both a National Resource Center by the US Department of Education and a Jean Monnet Center of Excellence by the European Union. CES is consistently recognized among the top centers for European studies in the country for its innovative programming. CES works with more than 55 core and 200 affiliate faculty across the university, providing support for curricular, research, and programmatic endeavors impacting thousands of students annually. The Center is home to UNC’s undergraduate Contemporary European Studies Major (EURO), the only bachelor’s degree of its kind in the state. We also serve as the lead institution in the Transatlantic Masters Program (TAM), which offers three specializations in transatlantic studies in consortium with 10 universities across Europe and one in Turkey, offering an MA in Political Science from UNC, as well as degrees from our partners. CES further sustains instruction by funding course development grants across UNC’s academic departments and professional schools. The Center advances scholarship on Europe through workshops, conferences, visiting speaker series, and travel and research grants to UNC faculty and students. CES offers prestigious Foreign Languages Area Studies (FLAS) fellowships to both undergraduate and graduate students to study contemporary Europe and both less and commonly taught European languages. Finally, we share resources and expertise about contemporary Europe and the EU with local, state, and federal government agencies, K-12 schools, community colleges, minority-serving institutions, private sector organizations, and the public at large. Our outreach initiatives serve more than 5,000 people every year.

Equal Opportunity Employer:

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description:

The Student Services Manager position with the Center for European Studies (CES) is a grant funded, time-limited position scheduled to end August, 2023. This position will be responsible for student support matters pertaining to the undergraduate Contemporary European Studies Major (EURO) and TransAtlantic Masters (TAM) program. The Student Services Manager will assist the EURO Director of Undergraduate Studies and the TAM Director of Graduate Studies. The primary duties will include: assisting EURO majors and TAM students through the application stage, while at UNC, and as alumni; assisting with student recruitment, enrollment, major and MA course lists, Curriculum Inventory Management (CIM), course adjustments, credit transfer, maintaining alumni databases and records, advise EURO majors with the study abroad opportunities, manage undergraduate and MA research awards process, and manage student evaluation and assessment procedures. Further duties include communications related to the major and MA programs such as: writing and publishing EURO major, TAM, and alumni newsletters, writing and publishing student profiles and blog posts, maintaining EURO major and TAM program websites, which includes making updates, writing content, designing pages. The Student Services Manager will provide program support as the primary contact for student events: planning, organizing, and realizing EURO and TAM student and alumni events from start to finish including room reservations, catering, break down, and evaluation. Events can include career preparedness workshops, panel discussions, lectures, networking meetings, film screenings, and further activities such as European Horizons meetings and Model EU simulations. Finally, the Student Support Manager will provide general support as needed for CES activities.

Minimum Education and Experience Requirements:

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Essential Skills, Knowledge and Abilities:

Excellent written and verbal communication skills, excellent interpersonal and organizational skills, and experience with program development and management. The ability to work independently from start to finish on both short- and long-term projects. Skills in creative and critical thinking; strong attention to detail; proficiency in Microsoft Office, Adobe Suite, WordPress, Mailchimp, Qualtrics, and Google analytics; and proficiency in social media platforms, with particular emphasis on LinkedIn. Demonstrated interest in working with students and alumni.

Preferred Qualifications:

Experience with Connect Carolina, Curriculum Inventory Management (CIM), or other student and course management software; experience with event planning and management; demonstrated interest in Contemporary Europe and international experience (study abroad, globally-focused domestic internship, etc.).

Special Physical and Mental Requirements:

Ability to regularly lift/move 30 pounds (lbs) with or without assistance.

Position/Schedule Requirements:

Evening work occasionally, Weekend work occasionally

Stimulus/ARRA Funded:





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Job No:
Posted: 4/27/2021
Application Due: 5/5/2021
Work Type: Full Time