High Risk Case Manager

Job description

Posting Number:


Internal Recruitment :


Working Title:

High Risk Case Manager

Anticipated Hiring Range:

Commensurate with experience

Work Schedule:

Monday - Friday, 8:00am - 5:00pm; some participation in after hours “on call”

Job Location:

Raleigh, NC

Department :

Counseling Services

About the Department:

Division of Academic and Student Affairs

Mission, Values & Objectives
We promote the success of the whole student. In collaboration with our colleagues across campus, we prepare students to succeed academically, professionally and personally, to embrace a commitment to lifelong learning, and to become informed, engaged, and productive citizens.

The Counseling Center (CC) assists NC State students experiencing personal, academic or vocational problems. The goal of the Counseling Center is to provide students with professional counseling services and outreach to help them cope with issues that may impede successful academic performance. The Counseling Center also offers crisis intervention and psychological/psychiatric assessment as well as consultation with others who have concerns about the mental/emotional state of NC State students. Our services are primarily short-term in nature and we make referrals to other helping professionals and community agencies as appropriate. With a lens of social justice that prioritizes anti-racism and anti-oppression, members of the counseling center commit to:

  • A nurturing, supportive Community
  • A commitment to cultural humility
  • Holding ourselves and each other accountable
  • Embracing compassion in all situations
  • Using evidenced-based quality of care

Essential Job Duties:

  • As part of a case management team, collaborate with NC State Counseling Center staff, community providers and other campus constituencies in the planning, implementation, and coordination of care of NC State CC clients.
  • Assist students with mental health services coordination and needs, including, but not limited to, referral to community resources and facilitate access to care. This includes coordination and facilitation of hospitalizations and mental health treatment through and post discharge.
  • Follow up to ensure that clients are appropriately assessed, successfully referred, and compliant with treatment recommendations.
  • Provide clinical bridging services for clients until linked with appropriate services
  • Collaborate with and serve as a consultant for campus CARES team as needed
  • Initiate and maintain ongoing liaison relationships with community health providers, services, hospitals, and other resources.
  • Monitor reports from on-call service and campus partners, update client files, and notify Counseling Center providers when relevant.
  • Maintain and update the NC State Referral Database.
  • Follow-up with students who made contact with the Counseling Center but have not been seen by a provider.
  • Complete documentation in a timely manner
  • Collect case management data and complete reports as requested
  • Provide day time and on-call after hours crisis services.
  • Provide emergency/crisis care in the form of triage services.
  • Collaborate and consult with key stakeholders on- and off-campus to develop and maintain comprehensive and multidisciplinary mental health care for students.
  • Consult with faculty, staff, students, family members and student guardians.
  • Requires some evening and weekend work.
  • Provide outreach, consultation and emergency/crisis services.
  • Conduct routine triage appointments for access to services.
  • Conduct brief therapeutic interventions, individual and group counseling
  • Develop support systems to meet client needs by identifying and coordinating a variety of available services. Prepare written clinical and other reports as required.
  • Interpret and explain laws, regulations and services to clients.
  • Develop and maintain a clinical case-management system to monitor high-risk students.
  • Provide supportive counseling and advocacy for clients.
  • Coordinate services and required information with the Office of Student Conduct.
  • Determine quality and effectiveness of services provided and if necessary, develop and implement new processes and procedures.
  • Build and maintain positive working relationships with co-workers, employees of other office and departments in the university and community, using principles of good customer service.
  • Participation in continuing education focusing on ethical requirements for clinical practice and cultural competence
  • Participation in committee work as well as treatment teams when appropriate
  • This position is expected to participate in the training and/or supervision of graduate students and early career clinicians.

Shared risk assessment responsibilities:

  • As part of a Counseling Center in-house team, evaluate potentially high risk, violent, and suicidal students.
  • When requested by the University, provide clinical expertise in student cases where there is a concern about actual or potential violence, or serious psychological disturbance.
  • Serve as a consultant to Counseling and other University faculty, staff, and administrators who express concerns about cases involving potential or actual threats of violence, or serious psychological disturbance

Other Responsibilities:

Other duties as assigned

Minimum Education and Experience:

Relevant professional degree and licensure in the appropriate clinical field of psychology, social work, or mental health.

Other Required Qualifications:

  • Established commitment to culturally informed and responsive services
  • Candidate must possess strong clinical skills, strong risk assessment and case management, and experience in handling crisis situations.
  • Strong interpersonal skills required.
  • Ability to work closely as part of a team

Preferred Qualifications:

  • Experience in a college counseling center, coordination of referral services and triage. High risk assessment and support skills.

Required License(s) or Certification(s):

  • Licensed at the independent level according to North Carolina laws.

Valid NC Driver's License required:


Commercial Driver's License required:


Job Open Date:


Anticipated Close Date:

Open Until Filled

Special Instructions to Applicants:

Please provide contact information for at least three professional references.

Position Number:


Position Type:

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 = 40 hours/week):



12 Month Recurring

Mandatory Designation - Adverse Weather:

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Is this position partially or fully funded on ARRA stimulus monies?:


Department ID:

244020 - Counseling Services


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.




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Job No:
Posted: 4/27/2021
Application Due: 7/26/2021
Work Type: Full Time