Description
This position provides leadership for the management and implementation of the sales efforts for the conference services program within the University Center and Event Services department (UCES) and coordination of marketing efforts for the conference services program as well as the entire UCES department.  The Program Director will work to grow the department’s revenue profits through attracting new clients and maintaining existing clients for the benefit of the client, department, and University. This position serves as both an advocate for the client and the University, this position exists to generate revenue through external/contracted sales, marketing, contract negotiation and public relations.

Who We Are:

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,500 undergraduate and 1,900 graduate students.

Colorado Springs (pop. 450K+) is situated at the base of Pikes Peak, offers many recreational and cultural activities and was recently ranked by U.S. News & World Report  as one of the top Best Places to Live in the U.S.

Job Duties:

Create, implement and provide leadership for a comprehensive sales and marketing action plan, in collaboration with the UCES Director, to maximize revenue from non-university affiliated clients.

Initiate and negotiate full-service contracts for conference and event clients including but not limited to university housing, food and beverage, meeting space, technology, and other needs in partnership with on-campus service providers.

Review and provide regular updates on individual and overall sales goals as well as other key data indicators reflecting progress on meeting monthly, quarterly, and annual revenue goals.

Maintain data thorough sales records in customer relations management software and/or database.

Establish and maintain records of new and lost business opportunities including assessment and feedback from clients regarding their business choices.

Lead department-wide Marketing work team to improve messaging to university departments, student clubs, and other university affiliated groups in regard to services provided and event planning procedures for campus events.

Provide leadership and guidance on ensuring all marketing, website, and social media presences are unified.

Responsible for the hiring, supervision, and evaluation of student sales and marketing staff/interns.

Optimize event and conference services’ space utilization in classroom, meeting rooms, and conference housing facilities.

Provide campus and venue tours to potential clients and answer questions regarding space reservation and event coordination services.

Maintain contact with current clients to ascertain future business requirements and to communicate any potential concerns to event coordinators for resolution.

Ensure customer satisfaction by following up on client concerns and questions to make certain that the client’s needs are being met.

Represent department in event and conference presentations to the campus and Colorado Springs community.

Research market trends and recommend promotions designed to attract new business.

As needed, provide additional event support and coordination for the event services team.

Assist with department-wide assessment initiatives.

Promote positive customer service at all times.

Job Competencies:

Ability to act independently and exercise appropriate initiative to achieve organizational goals and objectives.

Knowledge of how business-to-business sales are conducted including at a corporate level.

Demonstrates strong research and strategic analysis skills.

Established skills at negotiating and closing deals with clients.

Excellent communication skills, both verbal and written and must be able to cold call potential clients with confidence.

A proven track record in public presentation and speaking skills.

Excellent organizational skills are essential as well as performance monitoring.

Ability to operate Microsoft Office and associated programs.

This position has been determined to be exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

What We Offer:

Salary Range: Generally starting at $50,000 - $55,000

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid vacation and time off, and a tuition benefit. Information on university benefits programs, including eligibility, is located at http://www.cu.edu/employee-services. Total compensation goes beyond the value on the paycheck.  Please consider reviewing the Total Compensation page at Total Compensation Calculators | University of Colorado 

Tentative Search Timeline:

The potential dates for interviews with the search committee will be the week of 5/17/2021.

The potential dates for interviews with the supervisor and appointing authority will be the week of 5/31/2021.

The potential employee start date is 7/1/2021.

The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check. 

UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.

To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date.  If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.

The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

Qualifications
Minimum Requirements:

Bachelor’s degree in sales, marketing/communication or business administration or equivalent number of years of experience.

Five (5) years of related experience with progressive management experience.

 

Preferred Requirements:

Master’s degree in sales, marketing/communication or business administration.

Experience working with customer relations management (CRM) software.

Three (3) years of direct sales experience with demonstrated ability to meet and/or exceed sales goals.

Experience with university conferences and event planning programs.

Experience with Kinetic Software (Kx) for event planning.

Physical Requirements:

While performing the duties of this job, the employee is frequently required to sit. Employee is occasionally required to move. Tasks may involve using a computer screen continuously for long periods of time. The employee must occasionally lift and/or move up to 10 pounds.

Job Category: Hospitality
Primary Location: Colorado Springs
Schedule: Full-time
Posting Date: Apr 26, 2021
Unposting Date: Ongoing