PATIENT RELATIONS MANAGER 1 - PATIENT EXPERIENCE - FULL TIME

Job description



PATIENT RELATIONS MANAGER 1 - PATIENT EXPERIENCE - FULL TIME


Updated: Apr 26, 2021
Location: Orange
Job Type:
Department: Patient Experience

Job Description:

UC Title: PAT REL MGR 1

Reports to: Director Of UCI Experience

Cost Center: Patient Experience (428670)

FLSA: Exempt

Job Code: 005776

Shift: Not Applicable

Position Number: 40316831

Working Title: Patient Relations Manager 1

Bargaining Unit: No Bargaining Unit

Date Created: 12/21/2019

Hours: 40

FTE: 1

Position Summary:

Incumbent is responsible for the overall management and fiscal oversight of the volunteer services, patient relations and the gift shop. The incumbent is responsible for the daily operations including staffing, human resources, budget and regulatory compliance. The incumbent is accountable for problem identification and resolution, process improvement, customer service, development of policies and procedures and staff competencies. Collaborates with marketing and business development to market services and develop new programs.

Salary Range:

Minimum Midpoint Maximum

Annual Rate $75800 $119300 $162800

Required Qualifications:

  • Strong computer skills in Microsoft Office Products (Word, Excel, Access & PowerPoint)
  • Excellent service recovery process skills
  • Strategic planning skills to develop long and short range goals and objectives
  • Prior experience managing the finances of a small retail operation
  • Ability to successfully manage a retail operation to include planning, buying, merchandising, sales promotions, etc.
  • Ability to establish and maintain effective working relationships across the Health System
  • Ability to maintain a work pace appropriate to the workload
  • Must demonstrate customer service skills appropriate to the job
  • Excellent written and verbal communication skills in English
  • Demonstrated ability in budget preparation and management
  • Excellent supervisory, coaching, mentoring and teaching skills
  • Ability to guide, celebrate, and sustain the activities of volunteers through use of influence and leadership
  • Volunteer Services experience and ability to independently manage a Volunteer Program that is organizational wide
  • Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
  • Understanding of cultural, age, and ethnic diversity
  • Excellent customer service skills with the ability to prioritize customer needs

    Physical, Mental, & Environmental Demands

    To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.


  • To apply, visit https://careersucirvine.ttcportals.com/jobs/6680206-patient-relations-manager-1-patient-experience-full-time





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    Job No:
    Posted: 4/26/2021
    Application Due: 4/26/2033
    Work Type: Full Time
    Salary: