Job description

University of California Irvine


Updated: Apr 22, 2021
Location: UC Irvine Campus
Job Type:
Department: Temporary Employment Services

Job Opening ID: 17697

Working Title: Temporary Business Technical Support Analyst II

Cost Center: Temporary Employment Services

Bargaining Unit: TX

FLSA: Non-Exempt

Job Code: 007359

Job Location: UCI Campus- Irvine

Percent of Time: 100%

Work Schedule: M-F, 8-5

Appointment: Temporary

Position Summary:

Provides escalated, broad technical support. Plans and implements hardware and software upgrades. Troubleshoots, resolves or appropriately triages moderately complex network connectivity issues. May provide server administration support to clients. Consults with users to assess and implement file structure needs and perform data migration. Performs backup server administration. Creates and oversees creation of complex technical documentation. Develops and / or provides training as needed based on consultation with users and understanding of technology including one-on-one and small group training, FAQs, knowledge-based entries organizational-wide and job aids to assist users electronically. Provides internal technical support to more junior staff members. Assist junior staff in resolving customer problems.

Tests hardware, software and configurations and analyzes / summarizes reports of results, drawing conclusions and making recommendations. Supports enterprise / organizational-wide systems and analyzes system dependencies to resolve computing problems. Provides systems analysis support to clients. Analyzes and determines computing needs and makes recommendations on appropriate tools (hardware, software, peripherals).

Tests systems and updates internal documentation. May provide input to system redesign or development efforts based on user needs.

Compensation Range: $25.15/hr.


  • General experience with Laptops & WiFi Connectivity
  • Experience imaging computers, familiarity with MDT a plus
  • Basic knowledge of Office 365
  • Basic knowledge of MS Active Directory (resetting passwords is probably the extent of knowledge required)

  • Familiarity with Windows RDP
  • Familiarity with a ticketing system; Service Now is a plus, but not required
  • Familiarity with security concepts such as HIPAA compliance


Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.

This is a temporary employment recruitment reporting to the UCI Temporary Employment Services (TES) Department.
Interviewing and hiring is based on internal hiring needs and how well the candidate matches the requirements, and is a fit to the assignment.
TES is constantly seeking applicants although there may not be the immediate need to interview or hire.

The majority of our temporary positions are Monday - Friday, 8:00 a.m. - 5:00 p.m., however, we also have occasional part-time, weekend and evening hours available.

Comprehensive benefits options are also available for temporary employees, including paid vacation, holidays, and sick leave.

Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in employment with UCI Temporary Employment Services.

To apply, visit https://careersucirvine.ttcportals.com/jobs/6668978-temporary-business-technical-support-analyst-ii

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Job No:
Posted: 4/26/2021
Application Due: 4/26/2033
Work Type: Full Time