Assistant Director - SFS Cash Management

Job description

Assistant Director - SFS Cash Management

About Eastern Washington University:
Eastern is a regional, comprehensive university located in Cheney, 20 minutes from downtown Spokane. In addition to our primary campus in Cheney, we also offer programs in Spokane’s innovative University-District, plus additional teaching/learning centers located in other cities throughout Washington State. Enrollment has reached over 12,000 students. The Cheney-Spokane area is the heart of the Inland Northwest, with excellent restaurants, theater, shopping, skiing, hiking, lakes, a choice of living in a medium-sized city or a small town, and high quality schools and housing.

Job Summary:

  • Eastern Washington University is currently seeking an Assistant Director of Student Financial Services-Cash Management.
  • This key position will manage back office operation in the Student Financial Services department including University campus-wide cash management, collections and third-party billing. This position will ensure compliance of University cash management activities with federal, state, payment card industry, local and university regulations, policies and procedures.
  • On top of salary, the University offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 11 paid holidays per year and fringe benefits, such as tuition waiver for employees, discounted EWU sports tickets and free transportation through STA buses.

Required Qualifications:
  • Bachelor’s degree in Business or closely related field by date of application
  • At least 2 years’ experience supervising professional support staff
  • Experience in cash management operations to include daily cash administration, management of current accounts and bank relations.
  • Experience in collections of accounts receivable
  • Excellent interpersonal, oral and written communication skills.
  • Experience with enterprise administrative systems.
  • Outstanding organizational and problem resolution skills.
  • Experience in regulatory compliance (Federal, state, PCI, treasury, banking)
  • Ability to work with complex customer service issues with a positive outcome.
  • Strong interpersonal skills with faculty, staff and student populations.
  • Ability to work without close supervision and to set one’s own priorities.
  • Ability to implement software project tasks and ensure they are completed in a timely fashion.
  • Additionally, candidates must offer a demonstrated high degree of interest, ability and/or experience promoting cultural competency or diversity.

Preferred Qualifications:
  • Bachelor’s degree in Accounting, Finance, Management Information Systems, or Bachelor’s degree with 36 hours of accounting.
  • Experience with implementing and maintaining e-commerce solutions
  • Specific experience with Banner enterprise software in accounts receivable, finance and student systems.
  • Experience using database reporting tools such as Tableau and Argos.
    Experience with PCI compliance rules and regulations
  • Experience in Banking or cash management
  • Ability to evaluate, test and recommend new opportunities for improving IT processes.

Other Skills and Abilities:

Job Duties:
% of Time: 60
Responsibility / Duty:
Cash Management and Software Activities
  • Working from a cash management perspective, this position is responsible for problem identification, analysis and resolution.
  • Prior experience with software application implementation projects
  • Maintain and build processes and forms in existing software applications.
  • Adapting to multiple software applications in performing complex job tasks.
  • Analyzes current cash management practices and makes recommendations to increase organizational effectiveness while maintaining compliance.
  • Maintains the following daily cash management activities:
  • Campus-wide daily deposit, balancing and processing; Armored car (Loomis) liaison for daily banking transfer process; Maintain daily secure escort cash pickup activities; Ordering and dissemination of all banking supplies to authorized entities; Monitoring system (WEB and non-WEB) cash activity;
  • Monitor all SFS cash transaction for appropriate usage and documentation; *Develop and maintain current listing of all approved cash handling entities with contact information.
  • Develops and maintains annual cash handling Departmental Profiling process and ensures all university departments are in compliance through departmental audits.
  • Develops, maintains and updates university Cash Management Policies/Procedures, WEB access and content. Makes improvement and change recommendations to the Director of Student Financial Services.
  • Responsible for the university Change Till Fund Management process
  • Develops and maintains all daily, monthly, quarterly and annual cash handling statistical activity
  • Reconciles university change funds, maintains university receipt inventory process, chargebacks and stale dated checks.
  • Directs cash management operations to include daily cash administration, management of current accounts and bank relations.
  • Monitors PCI compliance throughout the university.

Essential Function Indicator: Yes

% of Time: 20
Responsibility / Duty:
Supervision Activities
  • Hire, train, supervise and evaluate direct reports.
  • Develop and maintain an environment supportive of staff training and professional development.

Essential Function Indicator: Yes

% of Time: 20
Responsibility / Duty:
Customer Service, Training and Collections
  • Develops and disseminates pertinent information and communicates it to varied audiences (faculty, staff, auditors, students, external customers, banks and co-workers) in a timely and appropriate manner.
  • Establishes and maintains an exceptional level of customer service in all Student Financial Services activities.
  • Participates as a positive team member in the Student Financial Services department and maintains a professional working environment.
  • Act as primary contact between SFS and university banking entity.
  • Administer the collection of accounts receivable for the university.
  • Administer the collection of the Perkins/NDSL and NOYCE loan portfolio ensuring compliance with all federal due diligence/collection requirements.
  • Provides oversight of third-party billing.
  • Creates and maintains e-commerce stores for the university
  • Act as primary contact between SFS and the University Bank
  • Develops and maintains university wide cash management training programs.
  • Provides training and certification for all employees that handle cash at the university.
  • Investigates fraudulent activities perpetrated by customers or employees. * Makes recommendations to the Director and the administration.

Essential Function Indicator: Yes

Conditions of Employment:
  • This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value; as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

Salary Information: $58,760 - $70,000

Posting Date: 04/20/2021
Open Until Further Notice: No
Closing Date: 5/9/2021
Screening to Begin: 05/10/2021

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

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Job No:
Posted: 4/26/2021
Application Due: 5/10/2021
Work Type: Full Time