Senior Campus Support Specialist

Location
Fort Worth, TX
Posted
Apr 26, 2021
Employment Type
Full Time
Institution Type
Community College
Job Title:

Senior Campus Support Specialist

Posting Number:

F003922

Position Status:

Full Time

Assignment Length :

This field only applies to Faculty

Grant Funded:

No

Category:

APT

Class Code:

15

Pay Rate:

Commensurate with education and experience

Location:

South

Department:

DT Technical Media Services

Job Summary:

Responds to staff requests for media equipment, support and supplies, performs minor repairs on equipment and assists with inventory. Installs and maintains microcomputer hardware and software systems, provides technical assistance and training to system users, obtains technical support from software and hardware companies, supports the mainframe communications networks and maintains complete documentation of hardware, software, and operating procedures by performing the following duties.

Essential Duties and Responsibilities:

•Completes scheduled setups/Ensures equipment is in good operating condition
•Ensures correct software materials/Responds to emergency calls for assistance
•Performs minor repairs and adjustments on equipment
•Responds to faculty/administrative requests for media support
•Assists with inventory of all campus media and computer equipment
•Assists Networking Support staff in the troubleshooting of district technology
•Maintains classroom inventory databases
•Replaces defective or inadequate software packages
•Refers major hardware problems to service personnel for correction
•Attends technical conferences and seminars to keep abreast of new software and hardware product developments
•Experience in installing audio‐visual‐control systems including video conferencing systems, cabling and terminating video/audio systems, and equipment rack fabrication
•Provides system testing and troubleshooting expertise on high‐end A/V integrated control systems (i.e. Extron/Crestron)
•Refers major hardware problems to service personnel for correction
•Obtains technical support from software and hardware companies
•Maintains complete documentation of hardware, software and operating procedures
•Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite
•Completes all required training and professional development sessions sponsored through Tarrant County College
•Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College
• Supports the mission, values and 3 goals and 8 principles of the College

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Education, Experience, Certifications, Licensures:

• Bachelor’s degree and (4) years of experience technical user support or media support; or any equivalent combination of education, training, certification, and related experience

Desired Education, Experience, Certifications, Licensures:

• Experience using and supporting microcomputers
• Experience working with Crestron and Extron equipment
• Experience supervising employees (e.g., managing and evaluating performance of others)
• Experience in dealing with vendors, budget preparation and work schedules

Knowledge, Skills and Ability:

• Employees in this classification are considered Subject Matter Experts (SME) in either Classroom Media Integration (Extron/Crestron) or Desktop Support (Windows Policy/System Configuration Manager)
•Excellent problem solving abilities
•Experience with computerized systems
•Knowledge and ability to operate basic audio/visual equipment
•Proficiency with word processing, spreadsheet and presentation software
•Strong organizational skills
•Excellent customer service and interpersonal skills

Accommodations:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Posted:

04/16/2021

Contact:

Grant Benatar

*:

[email protected]

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