Mental Health Support Specialist (part time 20hrs)

Job description

Job Title: Mental Health Support Specialist (part time 20hrs)
Location: Case Main Campus
Regular/Temporary: Regular
Full/Part Time: Part-Time
Job ID: 8788

Working under limited supervision the Mental Health Support Specialist supports the mental health and well-being of the faculty and staff of Case Western Reserve University by connecting individuals to appropriate mental health services, programming, and supports. The Specialist participates as a member of the University Health and Counselling Services professional staff who value a collaborative, holistic approach to treating individuals from a mind body perspective. The position requires strict adherence to professional ethics in compliance with federal and state laws governing professional activities. This is a one year term position.


    Under the direction of the associate director for care and crisis management and the leadership team, provide brief, solution focused behavioral health interventions for faculty and staff. Participate in aspects of mental care delivery including initial assessment, brief intervention, and referral coordination. Ensure that faculty and staff with mental health needs are connected to appropriate resources. Assist, facilitate, and follow up with employee linkages and connections to the providers. Review details and expectations about the referral with employees. Ensure that referrals are addressed in a timely manner. Assist employees in problem solving potential issues related to the health care system, financial or social barriers (i.e. Request interpreters as appropriate, transportation services or prescription assistance). Maintain confidential documentation and record keeping in compliance with federal and state laws. (30%)Identify and utilize social and behavioral resources available for employees, including the university’s Employee Assistance Provider (EAP). Develop and maintain good working relationships with identified service providers. (25%)Develop and implement mental health programming for employees. Implement methods to increase community mental health awareness. Provide psycho-education about mental health, emotional regulation, relationships, eating concerns, substance abuse, sexual assault, and other topics of concern related to the welfare of employees. Provide education and training to campus community. Maintain records and develop reports concerning new or ongoing programs and program effectiveness; prepare statistical reports as required. (30%)Communicate effectively with professional clinicians, in-person, remotely, and electronically within the electronic health record system (Point N Click). Participate in University Health and Counselling Services committees, meetings, and treatment teams as assigned. Participate in University committees and activities as assigned by the associate director for care and crisis management. (5%)Provide regularly scheduled clinical supervision of pre-professional graduate trainees in social work and unlicensed post-Master’s clinicians. (5%)


    Participate in University Health and Counselling Services continuing education experiences within the University Health and Counselling Services and/or through occasional regional/ national conferences in order to meet state requirements for biannual license renewal. (2%)Participate in UH&CS committees and treatment teams as assigned. (2%)Perform other duties as assigned. (1%)


Department: Continuous contact with executive director of University Health and Counselling Services, director of health services, director of clinical operations, the University Health and Counselling Services leadership team, clinical nurse manager and departmental staff to work collaboratively.

University: Daily contact with employees seeking care, including: medical case management, needs assessments, individual counseling, group counseling, crisis intervention, and referral coordination and bridge sessions. Educational services to campus community.

External: Regular consultation with regional hospital emergency, medical and psychiatric care professionals in order to develop patient discharge plans (i.e. post-hospital care) that may include community and/ or university mental health treatment options. Collaboration with health professionals in the community to assist in the referral of employees to appropriate services, including: specialty care, individual or group therapy, intensive outpatient services, and in-patient hospital treatment. Occasional contact with community groups regarding health issues and in the promotion of Case Western Reserve University. Occasional contact with regional and national peers to present papers, projects, ideas and research.

Students: No direct student responsibilities.


No direct administrative supervision. This position includes clinical supervision of selected, pre-professional graduate trainees as assigned by the associate director, director of training.


Experience: 4 years of professional experience (post-licensure) in mental health care and/or experience within a university setting.

Education/Licensing: Master’s degree in Counseling with an independent license in Professional Counseling (LPCC required); or Master’s degree in Social Work and licensed as an independent social worker (LISW required).


    Clinical and consultation skills.Must understand the complexities of working on an integrated (medical/behavioral health) team. Excellent interpersonal skills including the ability to easily express empathy; respect all aspects of human diversity; be direct and assertive and have the willingness to engage in conflict resolution when the need arises in the workplace.Demonstrated knowledge working with an electronic medical and psychological record system, especially as it related to timely reports and the protection of privacy. Knowledge of DSM-V, HIPAA, and community resources. Ability to adhere to federal and state laws and university protocols designed to protect the privacy rights.Ability to meet consistent attendance.Ability to interact with colleagues, supervisors, and customers face to face.


Standard Health & Counseling offices in a university campus setting.

Full-time professionals are exempt from overtime and are expected to work a minimum of 40 hours per week around the university’s core hours of operation. University Health and Counselling Services outreach and campus emergency response efforts require University Health and Counselling Services staff to periodically work evenings and weekends. Direct clinical and consultation efforts are expected to be ~60% of weekly work hours, and, at peak times during the year, may be slightly higher. Crisis intervention during and after regular office hours can occur.

Term Position

This is a Term position. They are treated like regular staff positions for medical and dental benefits eligibility, vacation, holidays, and sick time. Term employees are not eligible for life insurance, retirement, long term disability, short term disability, tuition assistance, layoff status, or severance pay. Staff in term positions are also subject to the performance management review process and positive corrective action when work performance or behavior is unsatisfactory or unacceptable. Term employment does not alter the employment-at-will employee status of these employees.


Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.





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Job No:
Posted: 4/26/2021
Application Due: 6/25/2021
Work Type: Full Time