Student Success Coordinator

Colorado Springs, CO
Apr 25, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
The Student Success Coordinator directly serves enrolled and potential military-affiliated students as an academic mentor, coach, and adviser who is focused on services and programs to promote academic success, well-being and retention, and facilitates the student’s success and development at the University of Colorado Colorado Springs. Assists the VMA Director and staff in the general day-to-day operations of the Student Veteran Center.

Who We Are:

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,500 undergraduate and 1,900 graduate students.

Colorado Springs (pop. 450K+) is situated at the base of Pikes Peak, offers many recreational and cultural activities and was recently ranked by U.S. News & World Report as one of the top Best Places to Live in the U.S.

Job Duties:

  • Supports the VMA Director and staff in coordinating and conducting objectives of VMA and the Student Veteran Center
  • Partners with Assistant Director to manage and execute the day-to-day operations of the Student Veteran Center
  • Provides reports to VMA Director and staff on Student Veteran Center usage to include number of visits, reasons for visits, and notable trends
  • Monitors and engages with students identified through Starfish Early Alert system and informs VMA Director and/or Campus Assessment Response and Evaluation (CARE) team of significant student issues, when necessary
  • Understands issues confronting military-affiliated students and helps them navigate available resources as well as gain confidence and connection in order to achieve their personal and professional goals
  • Implements strategic interventions including initiating proactive outreach with at risk students
  • Maintains a continuous focus on the student experience, student success and retention from initial enrollment through graduation.
  • Provides supplemental academic advising, general counseling and warm hand-offs/referrals to on- and off-campus resources for military-affiliated students
  • Works directly with and attends meetings with on- and off-campus partners in order to provide support and understanding of the unique needs of military-affiliated students, benefits, program and policies (i.e. staff training)
  • Participates in VMA’s Military-Affiliated New Student Orientations
  • Maintains knowledge of campus and college degree programs
  • Builds and maintains positive working relationships with military support organizations and representatives throughout the community
  • Coordinates and schedules regular visits from on- and off-campus partners in the Student Veteran Center (i.e. Career Center, Excel Center, etc.,)
  • Grows and maintains active Peer Mentor and Veteran Tutoring Programs
  • Manages all small purchases for VMA and the Student Veteran Center (i.e. office supplies, snacks and coffee, memberships, subscriptions, etc.,)
  • Assists with VMA events and outreach, as needed
  • Evaluates and processes Joint Service Transcripts, as needed
  • Acts as a School Certifying Official, as needed
  • Other VMA duties as assigned
  • Job Competencies:

  • Excellent communication skills, both verbal and written
  • Excellent customer service skills
  • Model personal and professional ethics in every decision made
  • Strong interpersonal skills with students, staff and faculty
  • Ability to handle multiple priorities
  • Ability to project a positive, professional image of VMA while conducting program objectives
  • Aptitude to seek out and utilize available resources to obtain accurate and thorough information
  • Ability to work independently and make decisions on general guidelines
  • Strong computer skills with Microsoft Suite applications
  • This position has been determined to be exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

    What We Offer:

    Salary Range: Generally starting at $35,745 -$46,122

    The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

    The University of Colorado offers excellent benefits, including medical, dental, retirement, paid vacation and time off, and a tuition benefit. Information on university benefits programs, including eligibility, is located at Total compensation goes beyond the value on the paycheck.  Please consider reviewing the Total Compensation page at Total Compensation Calculators | University of Colorado.

    Tentative Search Timeline:

    • The potential dates for interviews with the search committee will be the week of 5/21/2021.
    • The potential dates for interviews with the supervisor and appointing authority will be the week of 6/1/2021.
    • The potential employee start date is 6/21/2021
    The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check. 

    UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.

    To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

    Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date.  If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.

    The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

    Minimum Qualifications:

  • Bachelor’s Degree from an accredited institution of higher education
  • 1-2 years work experience in academic advising or counseling at an institution of higher education, military support organization, or similar setting

    Preferred Qualifications:

  • Experience working directly with students at an institution of higher education
  • Experience working with Veterans, Active Duty, and their family members
  • Experience reporting and analyzing data
  • Experience supporting at-risk students (academically, socially, etc.,)
  • Experience serving in the U.S. Armed Forces
  • Experience as a School Certifying Official and knowledge of VA Educational Benefits

    Physical Requirements:

    While performing the duties of this job, the employee is frequently required to sit.  Employee is occasionally required to move and/or stoop. Tasks may involve using a computer screen continuously for long periods of time; fingering. The employee must occasionally lift and/or move up to 20 pounds. 

    Job Category: Academic Services
    Primary Location: Colorado Springs
    Schedule: Full-time
    Posting Date: Apr 23, 2021
    Unposting Date: Ongoing

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