Technician III

Job description

Requisition:

202100114S

Title:

Technician III

FLSA status:

Non-Exempt

Hiring Salary:

$3,846 – $5,556 per month

Occupational Category:

Technical/Para-Professional

Department:

Client Services

Open Date:

04/23/2021

Open Until Filled:

Yes

Educational and Experience Requirement:

Bachelor’s degree in a related field. Three years of experience in a related field required. One year of managerial experience is preferred. Working technical knowledge of current network protocols, operating systems, and standards, including Windows, Mac OS, Crestron, Extron, or Polycom, Microsoft office, printers, basic multimedia systems and e-mail applications is required. Certifications may be required by the department. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position:

Supports and maintains level three in-house computer systems, desktops, and peripherals. Troubleshoots level three problem areas in a timely and accurate fashion and provides end-user training and assistance where required.

Primary Responsibilities:

Installs, diagnoses, repairs, maintains, and upgrades all hardware (Windows and Mac) and equipment while ensuring optimal workstation performance as well as packaging, testing, troubleshooting, and repairing managed and unmanaged software. Performs on-site analysis, diagnosis, and resolution of semi-complex computer issues for a variety of end-users. Recommends and implements corrective hardware solutions, including off-site repair as needed. Installs configures, tests, maintains, monitors, and troubleshoots level three end-user workstation hardware, networked peripheral devices, and networking hardware products. Installs, configures, tests, maintains, monitors, and troubleshoots associated end-user workstation software and networked software products. Receives and responds to incoming requests regarding computer and/or hardware issues. Assists with packaging off-the-shelf program installers. May include development of custom settings at the time of installation, user interfaces during installation, and other client-facing features. Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer performance. Constructs, install, and tests customized configurations based on various platforms and operating systems (Windows and Mac). Recommends, schedules, and performs computer, hardware, and peripheral equipment improvements, upgrades, and repairs. Provides training and support to end-users and staff on computer operations and other issues. Accurately documents instances of hardware failure, repair, installation, and removal. Perform all of the duties of the Technician I and II. Perform other related duties as assigned.

Other Specifications:

Requires working technical knowledge of networked and stand-alone PC software, deep understanding of Windows registry, file systems and networks. Must be proficient with Mac hardware and operating systems, Apple Certified preferred. Must be able to read and understand technical manuals and procedural documentation. In addition, ability to conduct research into computer issues and products. Effective interpersonal skills and relationship-building skills, good written and oral communication skills, ability to present ideas and concepts in user-friendly language and strong customer-service orientation are required. The ability to set priorities and procedures for accomplishing work based on previous experience and knowledge of organizational policies and procedures is necessary. Work is of moderate technical complexity and issues are resolved based on knowledge from experience and/or college-level courses. May update and document Information Technology Systems Management (ITSM) Knowledge Articles. Recommends process modifications and improvements while growing in the knowledge of the Service Desk procedures and services. Policy interpretation is limited to situations that have been previously defined and where parameters have been established. During emergencies, operational failures, and peak use periods, employees may be called in when off shift to work an extended shift. Special procedures sometimes require extended hours. Special procedures sometimes require extended hours. Some travel is required. May require driving and operating a university vehicle; therefore, a valid Texas driver’s license and acceptable driving record is required by the University’s insurance carrier. Must be able to lift up to 50 pounds on a regular basis throughout a normal workday.

Full Time Part Time:

Full Time

Quicklink:

https://shsu.peopleadmin.com/postings/27162

EEO Statement:

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.

 

 

 

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Job No:
Posted: 4/25/2021
Application Due: 7/24/2021
Work Type: Full Time
Salary: