Job no: 516453
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Systems/Technology
Department:50010000 - AD-VP ADVANCEMENT
IT Analyst IIIJob Description:
The Salesforce Developer is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of Advancement solutions in a Salesforce environment, including enterprise integrations leveraging middleware tools and platforms. Reporting to the Executive Director of Data Services, this position is a key member of the CRM implementation project team and provides critical input for the overall design of CRM applications and mapping client business requirements to systems/technical requirements. Additionally, the developer will lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.
Role and Responsibilities:
Design and implement complex solutions while demonstrating agile team principles and leadership.
Partner with business analysts and stakeholders to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment.
Design and implement technical solutions to satisfy functional and non-functional requirements while ensuring quality and timely delivery.
Work closely with various technology teams to define and implement elegant, scalable and sustainable technical solutions using available technologies; build and maintain effective working relationships with key technology team members.
Assist with CRM platform management tasks such as application evaluations, profiles/org hierarchy design, integration with other systems, capacity planning, defining SLA measurements, etc. Create prototypes in support of solution architecture activities.
Perform configuration and customization of the CRM platform.
Engage in hands-on in production of tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.
Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.
Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
Create timelines and development goals.
Design & Standards
Maintain thorough subject matter expertise of the functionality and solution architecture staying current on platform releases, new features, product roadmaps, and applications available from 3rd parties.
Stay current on integration tools and best practices and on emerging technologies and platforms.
Partner with other staff, vendors, partners, and business and technical teams to understand business needs and translate them into capability/platform roadmaps and work toward realizing the roadmaps.
Establish and improve standards and processes.
Create and enable best practices, governance measures, and patterns for custom and configured solutions on the Salesforce platform.
Lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms.
Maintaining the security and integrity of the application software.
Deliver technical solutions to meet the customer’s business and technical requirements.
Review service management requests, investigate problems, and determine and document business solution for complex systems problems in an effective timely manner.
Provide support for deployment activities; help with triaging and fixing defects for the planned releases and production.
Ensure colleagues are well equipped for efficient and effective support.
Liaise with other application and systems areas to coordinate interdependencies and resolve issues.
Perform moderate to complex fixes and data maintenance.
Troubleshoot and test the stability and functionality of the application.
Participate in efforts to develop and execute testing, training, and documentation.
Identify and manage risk areas and commit to seeing issues through to complete resolution.
Documentation and Knowledge Transfer
Serve as Subject Matter Expert (SME) for CRM and related applications in project meetings.
Assist in the creation of technical documentation related to configuration and customization of data applications, including the CRM, service applications, middleware, and any managed packages.
Provide technical guidance and mentorship to other technical staff learning how to configure and customize the platform.
Salary commensurate with education and experience.Minimum Requirements:
Bachelor’s degree in an appropriate area and two years of relevant experience; or a high school diploma or equivalent and six years of experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.Preferred Qualifications:
Degree in Computer Science or Software Engineering.
Experience working on Salesforce platforms or other CRM software packages (Microsoft CRM, InterAction, SalesLogix, Oracle On-Demand, SAP etc.).
Prior experience in a college or university setting, preferably in an advancement environment.
Good understanding of declarative tools.
Relevant Salesforce certifications.
Ability to work collaboratively and a team player.
Must have a strong customer service orientation.
Must possess excellent analytical and organizational skills.
Competency in problem solving and attention to detail.
Ability to problem solve high-level software and application issues.
Must be an outstanding communicator and possess excellent written and verbal communication skills; interpersonal skills; and the ability to work collegially and interact effectively with a diverse constituency.
An appreciation for and support of diversity in the workplace in all its forms; proven success working with stakeholders; excellent strategic planning and project management skills; experience in a data-driven environment; organizational skills; and the ability to lead, influence and motivate others are required.
Experience with GIT, the Salesforce Metadata API, sandboxes & deployment tools.
Working knowledge in these areas: Windows, Microsoft Word, Microsoft Excel, Microsoft Access, internet browsers, preferably Internet Explorer, E-mail. Working knowledge of a donor database, contact management and tracking system.
Ability to write VB macros in Excel.
Proficiency in Oracle SQL.
Special Instructions to Applicants:
In order to be considered, you must upload your cover letter, resume, and three references.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.Health Assessment Required:
Advertised: 23 Apr 2021 Eastern Daylight Time
Applications close: 07 May 2021 Eastern Daylight Time