Salesforce Developer

Location
Main Campus (Gainesville, FL)
Posted
Apr 24, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution

Job no: 516453
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Systems/Technology
Department:50010000 - AD-VP ADVANCEMENT

Classification Title:

IT Analyst III

Job Description:

The Salesforce Developer is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of Advancement solutions in a Salesforce environment, including enterprise integrations leveraging middleware tools and platforms. Reporting to the Executive Director of Data Services, this position is a key member of the CRM implementation project team and provides critical input for the overall design of CRM applications and mapping client business requirements to systems/technical requirements. Additionally, the developer will lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.

Role and Responsibilities:

Solution Development

  • Design and implement complex solutions while demonstrating agile team principles and leadership.

  • Partner with business analysts and stakeholders to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment.

  • Design and implement technical solutions to satisfy functional and non-functional requirements while ensuring quality and timely delivery.

  • Work closely with various technology teams to define and implement elegant, scalable and sustainable technical solutions using available technologies; build and maintain effective working relationships with key technology team members.

  • Assist with CRM platform management tasks such as application evaluations, profiles/org hierarchy design, integration with other systems, capacity planning, defining SLA measurements, etc. Create prototypes in support of solution architecture activities.

  • Perform configuration and customization of the CRM platform.

  • Engage in hands-on in production of tangible deliverables (requirements specifications, design deliverables, status reports, project plans)

  • Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.

  • Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.

  • Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.

  • Create timelines and development goals.

Design & Standards

  • Maintain thorough subject matter expertise of the functionality and solution architecture staying current on platform releases, new features, product roadmaps, and applications available from 3rd parties.

  • Stay current on integration tools and best practices and on emerging technologies and platforms.

  • Partner with other staff, vendors, partners, and business and technical teams to understand business needs and translate them into capability/platform roadmaps and work toward realizing the roadmaps.

  • Establish and improve standards and processes.

  • Create and enable best practices, governance measures, and patterns for custom and configured solutions on the Salesforce platform.

  • Lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms.

  • Maintaining the security and integrity of the application software.

  • Deliver technical solutions to meet the customer’s business and technical requirements.

System Support

  • Review service management requests, investigate problems, and determine and document business solution for complex systems problems in an effective timely manner.

  • Provide support for deployment activities; help with triaging and fixing defects for the planned releases and production.

  • Ensure colleagues are well equipped for efficient and effective support.

  • Liaise with other application and systems areas to coordinate interdependencies and resolve issues.

  • Perform moderate to complex fixes and data maintenance.

  • Troubleshoot and test the stability and functionality of the application.

  • Participate in efforts to develop and execute testing, training, and documentation.

  • Identify and manage risk areas and commit to seeing issues through to complete resolution.

Documentation and Knowledge Transfer

  • Serve as Subject Matter Expert (SME) for CRM and related applications in project meetings.

  • Assist in the creation of technical documentation related to configuration and customization of data applications, including the CRM, service applications, middleware, and any managed packages.

  • Provide technical guidance and mentorship to other technical staff learning how to configure and customize the platform.

  • Expected Salary:

    Salary commensurate with education and experience.

    Minimum Requirements:

    Bachelor’s degree in an appropriate area and two years of relevant experience; or a high school diploma or equivalent and six years of experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

    Preferred Qualifications:

    • Degree in Computer Science or Software Engineering.

    • Experience working on Salesforce platforms or other CRM software packages (Microsoft CRM, InterAction, SalesLogix, Oracle On-Demand, SAP etc.).

    • Prior experience in a college or university setting, preferably in an advancement environment.

    • Good understanding of declarative tools.

    • Relevant Salesforce certifications.

    • Ability to work collaboratively and a team player.

    • Must have a strong customer service orientation.

    • Must possess excellent analytical and organizational skills.

    • Competency in problem solving and attention to detail.

    • Ability to problem solve high-level software and application issues.

    • Must be an outstanding communicator and possess excellent written and verbal communication skills; interpersonal skills; and the ability to work collegially and interact effectively with a diverse constituency.

    • An appreciation for and support of diversity in the workplace in all its forms; proven success working with stakeholders; excellent strategic planning and project management skills; experience in a data-driven environment; organizational skills; and the ability to lead, influence and motivate others are required.

    • Vast experience in Apex, Visualforce, Aura/LWC, JavaScript, integrations, batch processing, a-sync processes.

    • Experience with GIT, the Salesforce Metadata API, sandboxes & deployment tools.

    • Working knowledge in these areas: Windows, Microsoft Word, Microsoft Excel, Microsoft Access, internet browsers, preferably Internet Explorer, E-mail. Working knowledge of a donor database, contact management and tracking system.

    • Ability to write VB macros in Excel.

    • Proficiency in Oracle SQL.

    Special Instructions to Applicants:

    In order to be considered, you must upload your cover letter, resume, and three references.

    Application must be submitted by 11:55 p.m. (ET) of the posting end date.

    Health Assessment Required:

    No.

    Advertised: 23 Apr 2021 Eastern Daylight Time
    Applications close: 07 May 2021 Eastern Daylight Time

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