User Services Consultant II

Job description

Posting Number:


Posting/Functional Title:

User Services Consultant II

University Pay Plan Title:

User Services Consultant II


San Marcos


Managed Services

Recruitment Type:

Open to All

Job Type:


Monthly Salary:


Job Category :


Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.:

Applicants must specifically address how they meet these required qualifications.
•Experience installing and supporting Windows desktop computers in a multi-user environment
•Experience providing advanced-level technical guidance to end-users in a courteous and knowledgeable manner
•Experience with Microsoft Active Directory and Group Policy Management
•Ability to handle many projects and priorities at the same time
•Excellent written and verbal communication skills
•Ability to occasionally work extra hours when needed to meet critical business demands, including evenings, weekends and holidays

Preferred Qualifications:

•Experience installing and supporting Apple desktop computers in a multi-user environment
•Experience with programming or scripting languages
•Experience administering Windows Server 2012 and higher
•Familiarity with ITIL Foundations and Change Management basics
•Understanding of IT security protocols and remediation techniques
•Experience distributing software in an enterprise environment
•Understanding of network infrastructure and troubleshooting
•Technical communication skills, both written and verbal
•Experience running reports and providing metrics
•Experience technically supporting a police department or other law enforcement agency
•Experience using a support ticketing system

Job Description:

The Managed Services department, as part of the IT Assistance Center (ITAC), seeks a technical professional to assist with the day-to-day support of university owned technical resources. The qualified candidate will perform a variety of technical support tasks including installing, troubleshooting and supporting computing hardware, operating systems, software applications, and peripherals. Requires excellent communication skills and the ability to exercise skill and diplomacy when working with customers.

Job Duties:

•Install desktop hardware, software and peripherals
•Troubleshoot hardware and software issues on Windows and Apple desktop systems
•Provide technical support via email, chat, remote session or in person
•Work closely with back office teams when necessary to ensure technical issues are resolved
•Install Operating System images to university owned computers
•Maintain and administer computing resources specific to supported departments
•Assist with inventory management of computing hardware within supported departments
•Document internal practices and policies to ensure a robust team knowledge base

Additional Information to Applicants:

•Cover letter and resume are required.
•IT Assistance Center will not sponsor or transfer visa sponsorship.
•Work hours beyond 8-5 business hours may be required during peak times.
•A separate application is required for each Texas State University job posting.

Job Open Date:


Open Until Filled:


Normal Work Days:

Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start:


Normal Work Hours End:


Posting Notices:


Legal and Required Notices:

Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Texas State University is a member of the Texas State University System. Texas State University is an EOE.

Texas State is committed to increasing the number of women and minorities in administrative and professional positions.

Why work @ Texas State? :

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.

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Job No:
Posted: 4/24/2021
Application Due: 7/23/2021
Work Type: Full Time