Lead Registration Specialist

Job description

Functional Title:

Lead Registration Specialist

Position Type:


Appointment Type:


FTE %:


Job Description Summary:

Lead Registration Specialist works closely with the Assistant Registrar for Curriculum and Systems to manage and monitor the daily operations of the Office of the Registrar registration staff. This person provides leadership and support to the Registration Staff on a daily basis. Will assist with problem solving for any issues that arise in the course of the day. Makes the decision if the issue needs to be escalated to the Assistant Registrar for Curriculum and Systems. Daily tasks include processing registrations/add/drops/withdrawals, appeals, ID pictures, grade changes, VA certifications, all in-person inquires (phone and counter), emails and customer service. Must be able to support the staff in all operations and be knowledgeable about good customer services. Will be well versed about university polices, processes, FERPA, and the university community. This person will actively engage in training and monitoring the daily operations of the Office of the Registrar Staff to ensure compliance with all polices and federal/state guidelines.

The University of La Verne is a private not-for-profit university founded in 1891 located in La Verne, California. The core values that we live by are Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning and Community and Civic Engagement.

If you’re passionate about these values, join us at the University of La Verne!

Specific Duties:


  • Provide training and support to Registration Specialists in day-to-day tasks, including but not limited to: registration (manual and web-based), transcript processing, enrollment/deferment verification requests, quick admit registrations, grade option changes, and anything relating to MyLaVerne self-service; be able to articulate to Registration Specialists University policies and procedures related to all aspects of registration and student academic records.
  • Be first point of contact for Registration Specialists for any questions, issues or problems relating to day-to-day tasks.
  • In coordination with the Assistant Registrar, supervise Registration Specialists in day-to-day assignments.
  • Coordinate, intake, review, and process all undergraduate academic appeals: contact students to obtain missing documentation; monitor approved appeals for payment; maintain log of submitted appeals; prepare agenda for committee meetings; prepare and email response letters; process approved appeals; update Banner comments with appeals information; scan and index appeal documents.
  • Assist with the processing of University-wide grades; turn the grade submission process on/off in Banner; run missing grade reports; if grades are missing, enter placeholder data into Banner and follow up with faculty to obtain final grades.
  • Process official grade changes received from faculty and through academic appeals, ensuring complete accuracy in grading, academic standing, and unit values. Follow up with faculty and deans as needed to request additional documentation or to provide policy clarification. Convert expired INC, IP, and NG grades to F or NCR. Work with the Assistant Registrar to make better use of available technology in the processing of grades.
  • Provide support to students, staff, and faculty in the usage of the MyLaVerne self-service webpage, including navigation and log-in procedures; registration; grading; resetting PINs; entering overrides, and giving general instructions on policies, usage, and procedures.
  • Evaluate, explain, and respond to faculty and student inquiries regarding self-service and manual registration; act as back-up staff for processing directed and independent study courses, quick admit registrations, and grade option changes; understand and articulate University policies and procedures related to all aspects of registration. In accordance with FERPA regulations, research, evaluate, and respond to student, employer, and lender requests for enrollment or degree verification.
  • In coordination with the Course Scheduling and Classroom Coordinator, assist as needed with creating and maintaining course schedules in Banner.
  • Ensure integrity of all data contained in each student’s Banner record, including accuracy of campus and rate assignments, student status, curriculum information, grades, and registration records; as directed by the Registrar or Assistant Registrar of Curriculum and Systems, verify and update student academic history, including but not limited to: grade changes, appeals, course challenges and certifications, and the entry of hard copy transcripts into Banner.
  • Regularly scan and index student documentation collected throughout the Registrar’s office; scan and index course review documentation for archival records.
  • Assist with all Commencement related activities.
  • Other tasks as assigned by the Registrar or Assistant Registrar.
  • Provides exemplary customer service to the University Community

Minimum Qualifications:

  • Must have experience in providing excellent customer service
  • Must have worked within an organization with responsibility to interpret policy
    and/or procedures
  • Must have worked within an organization and can demonstrate increased
  • Must be able to demonstrate proficiency in verbal and written communication skills
  • Must have experience work with a large data base
  • Must have experience with the Microsoft Suite
  • Must have excellent written and verbal communication skills
  • Must have experience work with a large data base
  • Must have experience with the Microsoft Suite

Benefits Summary:

The hiring range for this position is dependent upon qualifications and departmental equity. Benefits of employment include a comprehensive health and welfare plan, tuition remission program for employee, spouse and dependent children and a generous 10% contribution to the University’s 403B retirement plan.


La Verne Central Campus

Number of Vacancies:


Posting Number:


Special Instructions to Applicants:

Must include a resume

Open Until Filled:





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Job No:
Posted: 4/24/2021
Application Due: 7/23/2021
Work Type: Full Time