Director of Academic Advising
Posting #: 3337
Position Status: Full-time regular
Location: San Diego
Position Type: School of Business, Administrator
Director of Academic Advising; School of BusinessPosting #
The University of San Diego School of Business embraces a stewardship approach to business education. Stewardship requires businesses to protect and care for society in pursuit of a greater good. The USD School of Business community of faculty, staff, students, and graduates, embrace stewardship by applying values-driven, free-enterprise skills to improve businesses, industries, and the lives of people in our community and around the world.
Looking forward, the Knauss Center for Business Education will be the physical home for the USD School of Business, and more important, the mortar that binds us together is our unique competitive advantage as we deliver a rich, holistic student experience, crafted with a higher purpose in mind, for all the greater good. See our progress: https://horizon.sandiego.edu/knauss-center.University Description:
The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.Detailed Description:
This recruitment is open to current University of San Diego employees only. Only current USD employees are eligible to apply and be considered for this position.
The Director of Academic Advising is responsible for managing, implementing, evaluating and improving academic advising services in the School of Business. This includes the creation of advising processes and procedures executed by the advising team. The Director will provide direction for, and oversee, the student support process for business students experiencing significant academic performance challenges.
The Director will collaborate with the student success leadership team in advancing the Student Success Center’s efforts to become more effective, efficient and student-centric, including leading the coordination and training of academic advisors, working closely with the Student Professional Development team, and establishing and maintaining strong connections with key campus partners.
Duties & Responsibilities:
Provide proactive and holistic academic advising services to business students:
● Develop, coordinate and evaluate academic advising activities for continuous improvement, including but not limited to academic curriculum review and course sequence planning, academic progress assessment, major/minor declaration review, and graduation audit review prior to the registrar’s evaluation.
● Develop and coordinate select services for business students, including coordinating student workshops related to each student’s academic planning and facilitating outreach for undeclared majors.
● Administer and assure conformation with USD academic regulations that includes processing and approving requests for transfer of credit and petitions to graduate.
● Oversee the process, response, and support systems as they relate to the following academic policies, course overloads and waivers of residency.
● Oversee the support systems as they relate to students placed on scholastic probation, including scholastically disqualified students who have been reinstated.
● Develop, implement, and assess comprehensive strategies in proactive advising and student support; including, but not limited to, warning identification, outreach, and intervention, strategic and timely communication, and effective information dissemination utilizing methods and technologies that students are most likely to access.
● Administer and approve student requests for waivers of USD academic rules and policies, in consultation with department chairs and faculty, including overriding prerequisite or unit requirements, enrollment priority such as waitlist order, class maximum enrollments, etc.
● Develop, implement, and monitor onboarding experiences for prospective and new first-year and transfer students interested in or declared as business majors. Strategies may include information sessions, pop-up advising, in-class presentations, online information, and email campaigns.
● Develop and implement course enrollment strategy for business courses in conjunction with SB faculty department chairs to ensure students have access to courses needed to maintain timely progress to degree.
● Review and give final approval for graduation petitions after they are first approved by assigned advisors, and ensure advisors conduct thorough and accurate degree audits.
● Review the transfer of credit request process for undergraduate and graduate business courses, performing final approval for unaffiliated international study requests for undergraduate business courses, assisting the university transfer articulation specialist with securing articulation reviews and decisions from SB department chairs for individual institutions and systems (e.g., San Diego Community College District).
● Assist students with problem identification, goal setting, and strategy development when they experience challenges negatively impacting academic, social, and personal areas including students who are academically disqualified or identified by faculty, administrators, staff, and advisors.
● Coordinate with the registrar, financial aid, student accounts and other offices to facilitate academic advising activities.
● Advising students one-on-one as needed.
Collaborate on business Double Degree Programs:
● Collaborate with the International Center with developing curricular plans for each Double Degree site location (for both “host” and “home” students) that satisfy degree requirements for both universities.
● Collaborate with School of Business’ Marketing & Recruitment team to recruit students for the Double Degree Programs, including informational sessions, flyers, notifications and other forms of communication.
● Coordinate the application process for students who are applying to the Double Degree Programs.
● Attend meetings associated with the Double Degree Programs, including some international and domestic travel, while representing USD in a very professional manner.
● Provide academic advising services to students entering into and continuing in the Double Degree Programs.
● Coordinate with academic advisors at partner institutions in the Double Degree Programs to ensure students are meeting degree requirements both at USD and at partner institutions, including internship requirements.
● Collaborate with the USD International Center to ensure international student visa and housing requirements are being met.
Lead academic advising efforts to become more effective, efficient and student-centric:
● Develop performance metrics and quality assurance measures.
● Provide reports on the operations of academic advising services.
● Propose and implement program process improvements which enhance the effectiveness and efficiency of undergraduate advising.
● Motivate and coordinate the activities of the academic advisors.
● Develop training protocol for the academic advisors.
● Address the needs of diverse students and create a student-centric environment for effective student success.
● Collaborate with faculty, students and other university offices, including but not limited to the registrar, financial aid, student accounts, to cultivate a problem-solving, student-centric environment.
● Collaborate with the Assistant Dean of Student Success and Senior Director of Student Professional Development to ensure a seamless holistic experience for business students.
● Ensure all direct reports are trained and prepared to assist students with wellness concerns that are disclosed to them, or are shared with them by another student success center team member.
● Assist Associate Dean and student success leadership team with curriculum review and course sequence planning, and curricular administrative procedures.
● Represent the University in the most positive manner with prospective, former and current students, clients, suppliers and the various communities we serve.
● Other duties as assigned.Job Requirements:
● Bachelors degree from an accredited college or university with preference given to education, counseling, or related field
● 5 years of experience in education administration, academic advising, counseling or related field
● Masters degree from an accredited college or university with preference given to education, counseling, or related field
● 5+ years of experience in higher education administration, academic advising, counseling or related field
Performance Expectations - Knowledge Skills and Abilities:
Knowledge of and experience with:
● Ability to meet both short and long-term deadlines with competing timelines and shifting priorities.
● Ability to develop and implement strategic goals to enhance program
● Proven ability to manage multiple projects and assignments in an efficient and effective manner.
● Ability to work cooperatively with all levels of administration, staff, and faculty.
● Ability to explain processes and interpret policies effectively.
● Demonstrated ability to work independently with good judgment, initiative and creativity.
● Demonstrated ability to work comfortably with students.
● Ability to be flexible and versatile in coping with evolving work situations.
● Ability to assume responsibility and resolve problems by exercising independent judgment.
● Ability to work effectively in a high consultative and diverse environment.
● Ability to plan, manage and evaluate activities to accomplish goals of the institution.
● Ability to provide administrative guidance and provide training to faculty, administrators, and staff.
● Ability to listen effectively and provide effective advice and directions
● Ability to establish and maintain work relationships with students, faculty, administration, and the public.
● Ability to assume responsibility, deal effectively with problems, and exercise independent judgment when making decisions.
● Ability to foresee future needs and respond accordingly.
Demonstrated performance in:
● Demonstrated skills in project management
● Demonstrated effective communication and interpersonal skills
● Demonstrated organizational skills
● Demonstrated problem solving and analytical skills
● Emotional intelligence, including but not limited to demonstrated skills of tact, poise, diplomacy, and hospitality in a diverse and demanding environment
● Demonstrated customer service skills
● Ability to plan, manage and evaluate activities to accomplish goals of the institution
● Ability to provide administrative guidance and provide training to academic advisors
● Ability to listen effectively and provide effective advice and directions
● Ability to establish and maintain work relationships with students, faculty, administration, and the public
● Ability to assume responsibility, deal effectively with problems, and exercise independent judgment when making decisions
● Ability to foresee future needs and respond accordingly
● Ability to use word processing, database and spreadsheet software
● Ability to travel to international and domestic conferences related to the Double Degree Programs.
Tools & Equipment Used: Computer, telephone, fax machine and other related office equipment.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.Posting Salary:
Commensurate with experience; Excellent Benefits.
The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
Resume Required, Cover Letter Preferred Click 'Apply Now' to complete our online application and, for full consideration, please upload a resume to your application profile for the hiring managers’ review. You are also strongly recommended to upload a cover letter to your application profile for the hiring managers’ review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at [email protected]Additional Details:
Note: Preference will be given to qualified current University of San Diego employees.
Hours: 37.5 (8:30-5pm, M-F; Compressed work schedule option available.)
Closing date: May 7th, 2021
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.
Advertised: April 23, 2021 Pacific Daylight Time
Applications close: May 07, 2021 Pacific Daylight Time