998436

Business and Quality Assurance Analyst - Enrollment Management

Staff

EP - EHRA 12 mo leave earning

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

The Business and Quality Assurance Analyst will lead day-to-day development of requirements (business, functional, non-functional, and technical) gathering, process (business, operations, and technical) modeling, Report Design, User Story Development, Test Plan Development, Test Execution, and technical liaison using standardized methodologies. Our goal is to meet the needs of our clients; thus, our expectations are to work with clients and ITS to analyze, design, implement and support active initiatives.

The Business and Quality Assurance Analyst works with functional staff, fellow ITS analysts/programmers, and other stakeholders to design, test, and implement solutions in Ellucian Banner and associated application environments. In this process, the incumbent works with clients across business units to understand business requirements, implement applications, and ensure quality solutions are delivered to meet those needs which align with UNCG’s strategic goals. Works within a variety of software development lifecycles and project management approach to achieve goals.

-Bachelor’s degree or higher with a major in computer science, information technology, business administration, or related disciplines, or equivalent work experience in a business analyst and/or
quality assurance analyst-equivalent role required.
-Experience analyzing and effectively documenting complex business and technical requirements
for ERP systems preferred.
-Familiarity with Microsoft Office applications, especially Word, Excel, Visio, PowerPoint, and/or with Google Docs and Box applications.
-ECBA, CCBA, or CBAP like certification strongly desired.
-Experience creating test plans and test cases for complex software projects. ERP
- Experience with automated testing tools preferred.
-Experience with SQL (Oracle) preferred.
-Experience supporting Ellucian Banner ERP system preferred.
-Experience working with Git version control system preferred.
-Ability to interact with people from all disciplines with all levels of experience.
-Experience at working both independently and collaboratively.

Applicants are required to upload the following documents with their electronic application:

• Resume
• Cover Letter
• List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:

• Name
• Company Name
• Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Salary commensurate with experience

Info Technology Services - 23101

04/22/2021

04/26/2021

Yes

0.750

Permanent

12

Exempt

40

Understand business requirements and document technical specifications for Administrative Technology applications.

-Collect and document clear, concise requirements & business rules
-Facilitate cross-functional requirements gathering sessions
-Translate business rules, requirements & process flows into Business Requirements Documentation (e.g. User Stories)
-Diagram current/future state Business/Operations & Technical Processes.
-Create or assist others in writing user documentation, instructions, and procedures.

40

Documents formal test plan and executes to ensure quality solutions are delivered to specification. Documents, Tests, and debugs Administrative Technology solutions in support of business needs and works with the Release Manager and other ITS staff
to maintain the production environment.

-Create and publish test artifacts, including planning, execution, issues, and conclusion.
-Define and execute manual and automated tests and document test results.
-Document test issues and resolve them in collaboration with the project team.
-Report test status to project stakeholders.

15

Provides Administrative Technology application troubleshooting support to functional units as needed.

-Perform research into project-related issues
-Support projects post-deployment
-Effectively communicate to team members and stakeholders in a timely and clear fashion
-Liaise with project stakeholders on an ongoing basis
-Develop progress reports, proposals, requirements documentation, and presentations
-Proactively identify potential changes in project scope, issues, and risks and devise contingency plans
-Demonstrate flexibility and open-mindedness

5

Divisional policies, procedures, and job requirements

-Follow all Divisional policies and procedures as they relate to your job.
-Adhere to the attached divisional defined requirements as they relate to your job responsibilities regarding SLA’s, Security, and Asset Management.

Hand Movement-Repetitive Motions - f, Reading - f, Writing - f, Sitting - f

Inside - c