Administrative Support Specialist- Journey

400269

HSH Peds TB CAC

www.pediatrics.ecu.edu

PEDS-TEDI BEAR

Health Sciences

2 - Journey

1

1.0

$12.20 - $18.24

M-F 8-5

Greenville

Temporary Staff

Staff - Office/Clerical

TEDI BEAR Children’s Advocacy Center is part of the Department of Pediatrics and accredited by National Children’s Alliance to provide 1) comprehensive evaluation and treatment of children who have been referred because of suspected abuse and/or neglect; 2) a resource for professionals in eastern North Carolina responsible for the protection and safety of children; 3) child abuse education and prevention to professionals, the community, students, and; 4) promoting collaboration and providing training and guidance to advance child abuse knowledge as well as promote the interagency and multidisciplinary response to child abuse.

This position provides support to all aspects of the TEDI BEAR CAC, Department of Pediatrics, including patient registration and processing of new and returning patients to ensure appropriate billing and reimbursements; data management of patient information at intake and during service delivery for accurate tracking of all onsite services; supporting all TEDI BEAR employees to capture essential information necessary for reporting and medical documentation. Supports team of medical providers, Director, Therapists, Social Workers, Child and Family Advocates, Outreach Coordinator, Community Educators, and other members. Works with visiting professionals (LE and DSS) to secure legal documents necessary for service delivery. Responsible for monitoring reception area and phone system, securing interpreters when indicated, routing all incoming calls for all onsite staff. Processing medical and mental health intake paperwork and registration (obtaining insurance information and documentation), securing signatures, consents, and waivers, explaining rights, and providing instructions and policies/practices. Completes patient data entry into electronic record with thoroughness and detail using complex NCAtrak database. Checks accuracy to ensure all services are appropriate captured to reflect activities at TEDI BEAR used for monitoring and reporting to sponsors. Completes intake forms, creating medical and mental health files with multiple forms and templates. Creates staffing agenda for weekly review of cases. Maintains donor database and drafts recognition letters. Provides daily reminder telephone calls to therapy patients. Provides travel paperwork for TEDI BEAR employees and monitors expenses and reimbursements through online travel system through working with PEDS department and travel offices. Orients new staff on office processes and equipment. Completes monthly office news bulletin and emails summary of business items from weekly staff meetings.

CLINICAL SUPPORT POSITION – NOT SUBJECT TO STATE HUMAN RESOURCES ACT.

The ECU Brody School of Medicine is affiliated with Vidant Medical Center. Vidant Medical Center is the flagship hospital for Vidant Health and serves as the teaching hospital for the Brody School of Medicine at East Carolina University.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Type 40 words per minute min
- Working with multiple line phone system in front reception setting
-Experience working in a medical setting with PHI
- Experience with EPIC EHR
- Computer skills and experience using Microsoft Programs including Outlook, Excel, and Word
-Experience providing customer service
- Knowledge of ECU Online Travel System
- Preffered NC Notary Public Commission to assist families seeking/filing NC Victims Compensation.

None

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• All applications must be submitted by 11:59 p.m. (EST) on the closing date indicated.

04/19/2021

04/23/2021

https://ecu.peopleadmin.com/postings/40761

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.