Litigation IT Systems Administrator

Job description

Description
University Counsel has a dual report to the Board of Regents and the President of the University and includes several legal functions that provide an array of services to the University of Colorado system. The Office of the University Counsel provides legal advice to the Board of Regents, the president, system administration and the campuses.

Position Summary
The Litigation IT Systems Administrator is a member of and the key technical resource for University of Colorado (CU) Office of University Counsel. This position is responsible for the implementation, administration, and maintenance of the technology platforms responsible for supporting business and legal processes of the Office. This position must be a subject matter expert in the areas of electronic discovery reference model (EDRM), E-Discovery software applications, including but not limited to Relativity, and Office 365 and their E-Discovery platform. Priorities for day to day work and ongoing projects are set by University Counsel and carried out in conjunction with the Office of Information Security, University Information Services (UIS), and CU’s campus information technology (IT) Security Principals.  The incumbent must exercise a high degree of independence and autonomy in setting the direction for technical developments and overseeing the implementation of projects.  This position will also be responsible for coordinating cross-campus E-Discovery platforms, processes, and responses as well as consulting with our legal teams for case and matter management expertise. 

This position reports to the Manager of Litigation Support and Operations and is exempt from the State of Colorado Classified Staff System. 

Duties and Responsibilities

Duties and responsibilities of the position include, but are not limited to: 

  • Serve as the primary subject matter expert for e-discovery related issues which shall include the following:
    • Perform or facilitate the data collection from CU campuses, as required as part of a legal hold process.
    • Develop and maintain policies and procedures, as well as security standards with the Office of Information Security and IT Security Principals on each campus regarding the placement and export of a legal hold data to maintain the highest level of confidentiality at all times.
    • Prepare and transfer data to the approved eDiscovery vendor when required.
    • Troubleshoot any technical problems during the collection or transfer of legal hold data.
    • Work closely with the assigned paralegal and attorney for each case to determine the best manner in which the data should be presented for review.
    • Process data inside eDiscovery Review application.
    • Assist assigned paralegals and attorneys with reviewing legal data inside eDiscovery Review application.
    • Generate executive productions from eDiscovery Review application.
    • Facilitate the destruction of all sensitive data from the secure server as required.
  • Serve as the subject matter expert for Legal Files software administration including:
    • Work with University Information Services (UIS) Business Applications department and with the Manager of Litigation Support and Operations to schedule software upgrades.
    • Test and de-bug upgrades before moving into production.
    • Install desktop plug-ins for end-users.
    • Troubleshoot basic software errors and problems for legal staff.
    • Escalate software errors and problems to Legal Files Customer Support or the UIS Business Applications Manager as appropriate.  
  • Serve as the subject matter expert for Law ToolBox software administration including:
    • Work with UIS Business Applications department and with the Manager of Litigation Support and Operations to schedule software upgrades.
    • Assist UIS Business Applications department with testing and de-bugging upgrades before moving into production.
    • Troubleshoot basic software errors and problems for legal staff.
    • Escalate software errors and problems to Law ToolBox Customer Support or the UIS Business Applications.
  • Serve as the subject matter expert for technical issues for all system related Colorado Open Records Act (CORA) requests including:
    • Develop and maintain policies and procedures, as well as security standards with the Office of Information Security and IT Security Principals on each campus regarding collection, storage and transfer of CORA data and maintain the highest level of confidentiality at all times.
    • Perform or facilitate data collection and transfer from CU campuses, as required as part of the CORA request.
    • Troubleshoot any technical problems during the collection or transfer of CORA data.
    • Prepare and transfer CORA data to the approved eDiscovery vendor when required.
    • Work closely with the assigned paralegal and attorney for each CORA request to determine the best manner in which the data should be presented for review.
    • Process CORA data inside eDiscovery Review application.
    • Assist assigned paralegal and attorney with reviewing CORA data inside eDiscovery Review application.
    • Generate executive CORA productions from eDiscovery Review application.
    • Facilitate the destruction of all sensitive data from the secure server as required.
  • Provide technical expertise in recommending and implementing both eDiscovery and legal support related software and hardware solutions.
  • Provide technical assistance to legal staff for meetings, hearings, depositions, and trial.
  • Prepare and maintain documentation for projects and administration tasks.
  • Provide and facilitate training for IT Security and Legal staff.
  • Coordinate with cross-campus IT personnel on technical e-discovery matters
  • Consult with our legal team on case matter management 
Applications 
Expert In: 

  • Exterro Legal Hold and Project management 
  • Relativity
  • Office 365 eDiscovery
  • Law ToolBox
  • Gmail eDiscovery
  • Legal Files
What we offer:

Benefits: The University of Colorado offers an excellent benefits package including:

  • Medical: Multiple plan options
  • Dental: Multiple plan options
  • Additional Insurance: Disability, Life, Vision and Wellness
  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay
  • Paid Time Off: Accruals over the year
    • Vacation Days: 22
    • Sick Days: 15
    • Holiday Days: 10
  • Tuition Benefit: System employees have the benefit on all campuses 
  • ECO Pass: RTD Bus and light rail service
  • Additional Perks & Programs: Click here to access a few more Perks and Programs
Additional taxable fringe benefits may be available.

More information on benefits programs, including eligibility, is available at www.cu.edu/employee-services/.

Salary: The salary range has been established at $57,000 - $73,000, with the expected hiring range at $68,000 - $73,000.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Click here to access our Total Compensation Calculator to see what your total rewards could be at CU. This position is a University Staff position.

Who we are: System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses.  However, this position is located in Denver. Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty.  Learn more about CU System Administration.

The University of Colorado has been proactive in response to the COVID-19 pandemic. You can visit our COVID-19 webpage for more information.

Knowledge, Skills, and Abilities
To be successful in this position, candidates will need the following:

  • Proficiency in crafting, validating, and running Boolean searches
  • Expert knowledge and ability to utilize the Electronic Discovery Reference Model (EDRM) and related functions
  • Expert knowledge of information technology service management (ITSM) principles and best practices
  • Expert computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems
  • Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
  • Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly
  • Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal 
  • Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions 
  • Analytical and problem-solving skills, including the ability to examine and summarize data and trends in order to resolve issues and produce results
  • Evaluative skills, including the ability to assess information for reliability, validity, and relevance
  • Critical thinking skills, including the ability to identify problems, questions, and assumptions; establish significance; and understand logical connections between ideas
  • Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor
  • Ability to deliver a high level of commitment to customer service
  • Ability to work effectively both independently and in teams
  • Ability to work well with different constituents at all levels, including top management and user representatives, as well as with both internal and external constituents
  • Ability to import and export mailboxes from O365
  • Ability to train staff on the use of software applications


Qualifications
Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications.  You must meet all minimum requirements listed at the time of application to be considered for this role.

Minimum Qualifications:

  • Bachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
  • Four (4) years’ experience performing software administration duties, which includes
    • eDiscovery review software
    • Crafting, validating, and running Boolean searches
    • Providing technical support
    • Developing and maintaining standards
    • Testing and debugging upgrades
    • Collecting and exporting data
    • Processing and transferring data
    • Executing document productions
Preferred Qualifications

  • Six (6) years’ experience performing software administration and support duties, as indicated above
  • Experience in Higher Education
  • Experience in Colorado public entity risk management
  • Experience with legal or litigation support
  • Experience with one or more of the following:
    • Enterprise software programming and queries
    • Supporting enterprise level Legal Hold software
    • Relativity eDiscovery review software
    • Adobe Acrobat X Pro
    • Web-based software applications
    • Legal Files software
    • Law ToolBox software


Job Category: Information Technology
Primary Location: Denver
Schedule: Full-time
Posting Date: May 10, 2021
Unposting Date: Ongoing

 

 

 

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Job No:
Posted: 4/17/2021
Application Due: 5/23/2021
Work Type: Full Time
Salary: