JOB GOAL:

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

Under supervision of the Integrated Services Director, the Options Counselor will coordinate services to older adults and adults with disabilities, and/or their caregivers who need intermittent short term services and/or long term support and services of the LifeLong Links - Aging and Disability Resource Center (ADRC) Program. For the seven county service areas, the Options Counselor will manage multiple resources, assist the person to streamline access to appropriate and necessary services, and ensure the person’s health, safety, and welfare. The Options Counselor will work in a team environment to support the Heritage care continuum offered through effective coordination, support and appropriate referrals. This position requires a high degree of discretion when discussing issues with individuals seeking assistance, thus sensitive and confidential information must be handled according to specific procedures. This individual must be able to communicate well, work effectively as a team member, prioritize tasks and independently solve problems. Documentation, case planning and application assistance is critical in this position. This person must also be honest, independent, positive, compassionate, adaptable and helpful under pressure.

UNIVERSAL CORE COMPETENCIES:

Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.

Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.

Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.

Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.

Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

Provides over-the-phone and in-home assessment, planning, referral and linkage, and ongoing monitoring of consumer’s needs and interventionsProvides person-center counseling on private and public funded services and long term care support available to individuals based upon an assessment of their needs, values, and goalsCollaborates with other college/agency staff, community members, clients, clients’ families, providers, supervisors, professionals, and volunteersCompletes the intake/assessment/intervention plan in accordance with Iowa Code Chapters 17, 231, and IDA’s policies and procedures. Collect and record data on services provided, as well as other Outcome Measures area required by IDAEnsures activities and documentation comply with all local, state, and federal requirementsParticipates in quality assurance activities for the programKeeps current on program related information, initiatives, requirements, and resources by attending agency provider presentations and other community trainings as neededDevelops and maintain relationships with key individuals and entities in the communityRepresents the college/agency for agency, local, regional, and state committees, events, and meetings as assignedPerforms other related work duties as assigned

PERFORMANCE EXPECTATIONS:

Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

Provide outstanding service to our customers (other college/agency staff, subcontractors, volunteers, clients, and others) over the phone and in person.

Demonstrate consistent and regular attendance at work.

Read, understand, and express oneself clearly and effectively in oral and written form.

Be able to effectively utilize technology and computers including, but not limited to, office equipment, word processing, spreadsheets, and database software.

Show a commitment to detail and accuracy.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

MINIMUM QUALIFICATIONS:

Bachelor’s degree in human services field; orLicense to practice as a registered nurse; orBachelor’s degree and two years of experience working in the areas of aging, disabilities, community health, or hospital discharge planning; orAssociate’s degree and four years of experience working in the areas of aging, disabilities, community health, or hospital discharge planning; orLicense to practice as a licensed practical nurse and four years of experience working in the areas of aging, disabilities, community health, or hospital discharge planning.
LICENSES, CERTIFICATIONS, OR REGISTRATIONS REQUIRED:

Must have a valid driver’s license and vehicle for required travel. Must complete Person-Centered Counseling Core Curriculum within 30 days of employment. Must be willing to be AIRS A/D certified within 6 months of being hired.Become certified as a Dependent Adult Abuse Mandatory Report within 3o days of being hired.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

Experience with disability and/or aging services area preferred.

EEO AA/STATEMENT:

Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family or marital status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572, Email: equity@Kirkwood.edu or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison St., Suite 1475, Chicago, IL 60661-7204, Telephone: 312-730-1560, Fax: 312-730-1576, Email: OCR.Chicago@ed.gov.